Total 365 job vacancies by Arch Global Services (Philippines) Inc.

Shift: Night Shift

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.  

• Lead and manage assigned team in delivery of services
• Coordinate and oversee transition of new tasks and support areas for GSO
• Ensure service level agreements are properly measured and met by team
• Identify, lead and coordinate process improvement opportunities
• Support and monitor Productivity/Quality Tracking
• Coordinate and implement trainings
• Interview and hire new staff
• Complete performance reviews for team
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Collaborate and provide input as a member of the leadership team
• Other tasks as identified when necessary

Shift: Night Shift

The Business Operations team lead is responsible for interpreting, analyzing, and processing
various activities in support of property and casualty insurance operations. The candidate
will need to perform activities with a high degree of accuracy and consistently meet service
level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in
support of the following areas:
o Submission Clearance
o Policy & Endorsement Issuance
o Other operations, as needed.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers as required to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.
• Responsible for Daily Operations of the team (Workload and Workforce
Management)
• Manage Team Attendance, Team Schedule, and PTO
• Participate in the interviewing and selection process of staff.
• Coordinate with Manager for Capacity Planning
• Coordinate Training (New Hire or Cross Training) and suggest training plan to
Manager.
• Ability to prepare Monthly Production & Quality Reports and Analysis

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift: Mid Shift

The Claims Analyst is responsible for assisting the onshore claims team with claims administrative duties.  The candidate will be responsible for Static claims, Incompletes, Diaries, and some Data Input into the Company’s systems in accordance with the policies and procedures of Arch Re.  The candidate will provide support and be part of the Arch Re Claims team. There’s potential for the opportunity to progress towards more complex support/treaty processing.

• Run static claims report and communicate with brokers for updates.
• Updating and/or potentially closing static claims.
• Purging claims which fall within the purge criteria.
• Taking responsibility for diary management for the Syndicate.
• Monitoring ECF Incomplete entries, with a view to reducing amount and improving KPIs.
• Liaising with onshore team in respect of Incomplete entries.
• Inputting Additional Case Reserves into the company systems.
• Uploading emails into company systems.
• Participate in ad-hoc projects and initiatives as required

Shift: Night Shift

As a Data/QA Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Automate the common manual testing done by the QA through creating macros 
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Need automation knowledge on any tool

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Mid Shift

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications.

• Design, develop, implement and maintain the backend of our applications using .NET Core, Web Applications, Azure, microservices, SQL, and AKS.
• Build reusable Nuget components.
• Work with Entity Framework to implement database operations.
• Troubleshoot and bug fixes.
• Review code developed by other Developers.
• Collaborate with project managers on work planning, sharing new ideas, and code demonstrations.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus.

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

Technical Skills                                          Proficiency Level                          Required (R) /Optional (O)

Microsoft Excel & Word                                             2                                                             R

Microsoft Office Suite                                                2                                                             R

Rating and Policy Issuance experience is required 

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The Captive Financial Management team is seeking a dynamic candidate to join our team!  The GSO Finance Analyst will interact and collaborate with the onshore team to prepare and review cession statements for our captives. They will also partner with the onshore team to work with the Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, External and Internal Auditors, and other external/internal clients on a day-to-day basis. They will provide all necessary finance support for assigned book of business, with a focus on accuracy and meeting prescribed deadlines.

RESPONSIBILITIES:

• Preparation of cession statements for an assigned book of business. This includes:
  • The preparation of the Reinsurance Statement of Account (cession/bordereau) to the Reinsurance Brokers and/or Reinsurers in a timely and accurate manner in accordance with the terms of the Reinsurance Contract for an assigned book of business.
  • Preparation and Processing of any Cash Receipts and Disbursements, and the payment and/or recovery of reinsurance. Preparation of Letter of Credit Funding Requirements on a quarterly basis and submission to Reinsurers/Captives.
  • Research and analysis based on client requests on an ad hoc basis.
• Communication and Interaction with Underwriting team, IT personnel, TPA’s, Reinsurers/Captives, and various external and internal contacts on day-to-day basis
• Completion of Key Assignments/Special Projects that may be assigned from time to time.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Night Shift

The Financial Analyst - CASH RECONCILIATION is responsible for collection, organization, interpretation, analysis, recording, documentation, and dissemination of complex data sets. The candidate will process and
reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service
and the ability to work in a fast-paced environment. The candidate will provide support during night
shift corresponding to US EST working hours and be part of the Finance team.

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Provide data analytics – e.g. payment volume report, duplicate and prohibited vendors
• Assist with journal entries on reclass and reprocess
• Vendor management - verify banking information for ACH and wire settlements
• Access vendor billing portals to generate electronic invoices
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Meet various deliverables for monthly and quarterly financial close
• Collaborate with both onshore and offshore teams to meet departmental goals

CASH RECONCILIATION

Shift: Night Shift

The Accounts Payable Analyst is responsible for collection, organization, interpretation, analysis,
recording, documentation, and dissemination of complex data sets. The candidate will process and
reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service
and the ability to work in a fast-paced environment. The candidate will provide support during night
shift corresponding to US EST working hours and be part of the Finance team.

• Accurate and timely turnaround on all payables for various entities
• Utilize complex cost center and intercompany allocation methodologies
• Provide data analytics – e.g. payment volume report, duplicate and prohibited vendors
• Assist with journal entries on reclass and reprocess
• Vendor management - verify banking information for ACH and wire settlements
• Access vendor billing portals to generate electronic invoices
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Meet various deliverables for monthly and quarterly financial close
• Collaborate with both onshore and offshore teams to meet departmental goals

The Facilities and Assets Coordinator will be responsible for providing administrative support for day-to-day facilities and asset operations. This includes developing and maintaining databases for facilities inventory, condition assessments and scheduled maintenance. The role will also serve as the primary contact for asset management, preparing reports, analyzing IT and office equipment inventory and ensuring adequate supply levels. Additional duties may be assigned as needed.

Facilities Coordination

• Coordinates with property management on building issues, permits and other facilities-related matters.
• Allocates and manages office space using a facility management software.
• Coordinate with vendors for services on office equipment, upkeeping services and physical security
• Manages office equipment including installation, maintenance and disposal.
• Ensures compliance with health and safety regulations. o Ad hoc projects

Inventory/Asset Management

• Responsible for IT and Facilities inventory management, asset tagging and file maintenance
• Monitors the inventory and purchasing of admin, common and IT supplies
• Vendor coordination
• Ensures proper storage, stacking and labeling of supplies

Business Compliance

• Assists in securing appropriate permits, clearances and certifications from relevant government agencies, particularly the Philippine Economic Zone Authority (PEZA), the Board of Investments (BOI) and the Local Government Unit (LGU) 

Shift: Night Shift

The Operations Manager leads & directly manages the team leaders for the Central Operations team with a focus on production levels, service level agreements, quality and process improvement.  This position utilizes their expertise to drive LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture for the teams. The role will work closely alongside and provide ongoing feedback & reports to onshore management.  

• Lead and manage assigned team
• Interview and hire new staff
• Ensure service level agreements are properly measured and met by team
• Coordinate and implement trainings
• Complete performance reviews for team
• Identify, Lead and coordinate process improvement opportunities
• Productivity/Quality Tracking
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Other tasks as identified when necessary

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster. 

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Shift: Night Shift

The BI developer will be responsible for the development, delivery, and maintenance of business intelligence applications and solutions. The position will include ongoing project-based development work, the delivery of scheduled reports, ad-hoc report development and enhancements, and day-to-day support of existing applications and reporting solutions.

The BI Developer works in all phases of reporting application development including design, installation, configuration, physical and logical database design, performance tuning, writing stored procedures and triggers, maintaining security, troubleshooting, providing advanced support. The BI Developer will support multiple application environments.

Qualified candidates must be highly knowledgeable of design and administration best-practices. Extensive hands-on experience is required. We are looking for a person who can solve problems and work independently. The ability to translate user requirements into a design which facilitates user access/reporting is also critical.

• Perform analysis, design, development, and testing activities in support of enterprise reporting, Business Intelligence, and data analytics solutions across a wide range of business and operational functional areas
• Assist with the design, development, and deployment of next generation data warehouse and tools to support long term information delivery and data visualization needs.
• Build and administer Microsoft PowerBI pre-production environments,
• Own the development and ongoing maintenance/enhancements of business reporting systems
• Design, develop, test and implement scheduled report deliveries, utilizing automated delivery capabilities.
• Design, develop, test and implement scheduled data integration (ETL) deliveries.
• Write complex SQL queries to implement performant data integration and reporting solutions
• Focus on information/data quality by continuously evaluating data standards and data profiling
• Collaborate with Business Systems Analyst and Quality Assurance engineers to build compliant and quality solutions
• Provide operational support for new and existing BI and data warehouse components.
• Setup and maintain documentation and standards.
• Proactively identifies issues and concerns to management.
• Work as part of a team and provide 24x7 supports when required

Shift: Mid Shift

The Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools