Total 17 job vacancies by Arch Global Services (Philippines) Inc.

The IT Resource manager oversees resource planning and optimizes resource utilization across the Strategic Analytics organization. His/her expertise in IT resource planning and management will be instrumental in ensuring the efficient delivery of projects and achieving organizational goals. The ideal candidate possesses a strategic mindset, strong analytical skills and excellent communication abilities.

• Analyzing project demands, resource availability and constraints to develop effective resource allocation plans.
• Collaborating with project managers, department heads and stakeholders to understand resource requirements and develop viable resource plans.
• Developing and implementing resource planning strategies to align resource allocation with project demands and organizational goals.
• Optimizing resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
• Monitoring resource utilization trends and proactively recommending adjustments to ensure optimal resource allocation.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

Shift: Mid Shift

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

Shift: Mid Shift

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team supporting Claim. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

Shift Assignment: Mid Shift

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during mid shift corresponding to UK EST working hours and be part of the Finance team. 

• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close 

Shift: Mid Shift

The QA Manager will oversee the software quality assurance testing process responsible for improving the quality, consistency and reliability of software product deliverables. This role will establish, manage and communicate software QA practices and procedures and coordinate software product testing processes. 

• Partner with product teams to develop, implement and manage processes to ensure that software products meet required specifications for quality, functionality and reliability prior to delivery
• Establish and maintain quality assurance standards, procedures, and policies
• Establish and maintain an automation testing framework.
• Coordinate all aspects of QA testing for software product releases
• Collaborate with stakeholders to ensure alignment on quality objectives
• Collect and analyze quality metrics and stakeholder feedback to optimize quality assurance operations and improve software product quality
• Manage a team of QA engineers and participate in hiring and onboarding
• Establish guidelines, polices and best practices for Test Environment management.
• Ensure compliance with standards and practices
• Define and manage the QA Team’s roadmap

Shift Schedule: Night Shift

We are seeking a skilled Cloud Deployment Engineer to drive and manage cloud deployments in Azure and AWS, leveraging Infrastructure as Code (IaC) and automation. This role is central to our cloud transformation, supporting efficient and scalable solutions for our organization. The ideal candidate has experience in Azure and AWS cloud environments, a strong understanding of DevSecOps principles, and a strong passion for automation.

This role is committed to designing and engineering all supported systems in alignment with best practices and the well-architected framework, enhancing infrastructure reliability, security, and performance. This role is crucial in accelerating time to market, optimizing cloud adoption, and supporting the IT group’s goals of security, automation, and continuous improvement.

Description:

• Drives Cloud Deployments: Drive and manage cloud deployments in Azure and AWS, leveraging Infrastructure as Code (IaC) and automation.
• Builds and Operates Cloud-Native Systems: Works closely with engineering, architecture, and development teams to integrate software and systems engineering, building scalable, fault-tolerant, cloud-native systems delivered through DevOps.
• Optimizes deployments through Automation: Collaborates with Automation team to automate repetitive tasks, leverage monitoring and predictive alerting, and ensure key metrics are actionable and drive improvement.
• DevSecOps and Automation Platforms: Consume the organization’s DevSecOps and infrastructure automation platforms for deployment activities.
• Collaborates on Technology Strategy: Partners with Enterprise Architecture, Automation team to support deployments that support modern infrastructure engineering and development teams. The Cloud Deployment Engineer often prototypes new technologies, educating teams to accelerate cloud service adoption.
• Aligns with Business Objectives: Works toward business goals by defining required functionalities and managing resources to meet those needs effectively.

Responsibilities

• Cloud Deployments with IaC and Automation: Drives Azure and AWS deployments using Infrastructure as Code (IaC) tools such as Terraform, Terragrunt, ansible and more, ensuring effective consumption of IaC modules. Contributes to global IaC and engineering efforts across Arch by coordinating with Automation team to build/test/UAT automation to reduce waste, eliminate manual/repetitive tasks, prevent problem recurrence.
• Fosters a Cloud-Native Culture: Advocates for cloud-native practices by evaluating, recommending, and engineering cloud Platform as a Service (PaaS) solutions, maintaining a catalog of guidance and standards. Prioritizes cost and performance optimization in alignment with organizational goals.
• Leverage DevOps/DevSecOps Toolchains: Utilize DevOps and DevSecOps tools, CI/CD pipelines, automation, and Infrastructure as Code (IaC) scripts to deploy cloud services, with a focus on continuous evaluation of industry advancements. This role aims to accelerate speed to market and enhance the autonomy of delivery teams.
• Guides Engineers and Operations Teams: Provides expert guidance to engineering and operations teams on ensuring the end-to-end availability and performance of mission-critical services. Builds a resilient, low/no-downtime infrastructure through effective design and operational practices.
• Stays Current with Technology Trends: Actively tracks and evaluates emerging technologies to enhance network and application performance, strengthen security, and raise service levels. Leverages automation for the timely delivery of new and updated technology to support development, deployment, and runtime.
• Builds Cross-Functional Relationships: Strengthens relationships and partnerships with Enterprise Architecture, Automation and other key teams to enhance collaboration and streamline project deployments and execution.
• Infrastructure Deployments and Documentation: Document reference deployments and creates long-term plans to build, maintain, and improve IT infrastructure, ensuring resilience and minimal downtime.

Shift Assignment: Night Shift

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding, and testing of complex software and/or data warehouse applications within the organization.  The scope of work will include but is not limited to: End-to-end process documentation, review and improvement, operational and management reporting.  They will be comfortable dealing with stakeholders at all levels of the business and will be able to quickly build productive working relationships with key counterparts.

If you are passionate about building a strong Product Team to directly unlock business value and energized about solving problems this is the role for you.  The individual needs to be hands-on with a solid background and understanding of the Insurance/Reinsurance or financial business. 

• Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
• Work with stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
• Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
• Manages requirements risks by proactively tracking and communicating issues and devising methods to mitigating them.
• Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.
• Liaise with other project and program areas to coordinate interdependencies and resolve issues.
• Analyze, document, and communicate current state and future state business processes.
• Supports business units in the resolution of in-depth user questions and issues.
• Maintains a working knowledge of new technology and business analysis standards & practices.

Assignment: Night Shift

Arch is seeking a proactive, results-driven individual to join our Global Internal Audit (“IA”) team as Senior Internal Auditor.  As a Senior Internal Auditor, you will gain hands-on experience with business and technology processes, risks, and controls. You will also build direct relationships with key business, technology, and audit leaders as part of your efforts to conduct risk assessments, develop process and control documentation, perform audit/testing procedures, and identify process and control improvement opportunities. The Senior Internal Auditor may also lead aspects of Internal Audit projects and/or Sarbanes-Oxley (“SOX”) program activities. This position offers the opportunity to be a leader now and grow through demonstrated performance.

• Serve as a team member on Audit/Advisory projects and/or SOX program efforts
• Perform Audit/SOX activities including interviews, walkthroughs, testing, wrap-up, and issue follow up
• May lead certain aspects of Audit/Advisory projects and/or SOX program efforts including engagement
• planning, depending upon skillsets and project requirements
• May oversee Internal Auditor(s) on projects, depending upon skillsets and project requirements
• Participate in the SOX and Audit Plan development process

Perform all cash related aspects of facultative assumed & ceded accounting including cash entry, cash application, cash reconciliation, and assist with collections.

• Enter daily cash receipts and disbursements in the reinsurance system
• Apply cash receipts and disbursements
• Assist in collecting overdue account receivable/payable balances
• Research, document, and resolve unapplied cash issues
• Work closely with other Reinsurance Accounting team members to resolve cash discrepancies
• Prepare monthly cash reconciliation
• Prepare monthly billing statements
• Review and post bound XOL contracts in the reinsurance system
• Ensure effective SOX controls are maintained and followed

Shift: Night Shift

Procurement Analyst is responsible for analyzing procurement processes, managing supplier relationships, and ensuring that purchases align with the company’s budget and strategic goals. This involves data analysis, contract management, and collaboration with various departments to optimize procurement strategies. Procurement Analyst is also responsible in ensuring that the organization operates efficiently and cost-effectively through smart procurement practices.

• Work closely with internal teams (Finance, Operations, Legal) to align procurement strategies with business objectives
• Check proposed purchases against approved budget, including business segment allocation.
• Confirm approvals and explanations are attached to purchase requisitions for all variances from budget.
• Ensure purchase requisitions include correct business segment allocation. 
• Constant communication with IT Finance and business segments about invoicing and reporting against all existing purchase orders.
• Analyze purchasing data to identify trends, cost-saving opportunities and areas for improvement
• Assist in evaluation and maintenance of relationships with vendors, assessing performance and ensuring compliance with contracts.
• Assist in drafting and negotiating contracts, ensuring favorable terms and compliance with legal requirements.
• Prepare reports and presentations for management to communicate procurement performance and opportunities for improvement
• Ensure deliveries are made on-time; determining supply needs and researching potential suppliers.
• Monitoring the company's demand for products to avoid supply shortages.

Shift: Night Shift

The Collections Analyst will be responsible for analyzing policy premium balances and the timely collection of outstanding premiums. In this position, you will be assigned Direct Billed reports/policies to manage. This role will have interactions with brokers, insureds, underwriters and other members of the finance team.

Daily operations for Direct Bill Support and communication with Direct Bill digital brokers
o Monitor incoming Direct Bill payments to confirm daily receipts.
o Report and follow up on daily payment failures.
 Responsible for all direct bill daily reports that support the daily reconciliation for Direct Bill
 Issuing cancellation notices for non-payment of premium
 Administrative support for past due policies and aging premium balances over 30 days
 Prepare and submit policy paperwork to the Finance Manager to prep for disbursements of premium
 Generate and save monthly commission statements and request disbursements
 Assist in research for client/brokers escalations to our call center
 Middle Market Invoicing support
o Monitor daily Middle Market Premium Activity and daily invoices to ensure all items are billed
o Confirm /validate that invoices are correct and display proper due dates, amounts, etc.

The successful candidate will facilitate and actively participate in operational data projects and ongoing data support for the team. Facilitate and coordinate achievement of the team’s delivery goals, while incorporating providing improved efficiency, increased IT system efficacy, better alignment of resources, and decreased rework in daily operations for end-to-end business processes.

• Manage large-scale data projects and work closely with business subject matter experts
• Work collaboratively across Arch departments to help improve data availability and data quality
• Define data requirements for vertical and horizontal data stores
• Perform data store testing, logging errors and collaborating with the team to initiate and implement remediation strategies
• Collaborate with the Ceded Reinsurance Operations team to define data requirements, perform testing and post-implementation activities for reinsurance automation efforts
• Provide ongoing production support on data analysis and reconciliations