Total 3 customer experience manager job vacancies in cebu central visayas region vii

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 60-85k + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve.

5 ELK is an outsourcing provider working with Australian businesses to develop financial advice that creates wealth, happiness and freedom for its clients.

DEPARTMENT: HUMAN RESOURCES

OBJECTIVE OF THE ROLE:

The Senior Manager of HR at Elka Asenso will be responsible for overseeing the human resources functions, ensuring compliance with Filipino Labour Law, and fostering a positive work environment. This role involves managing and mentoring the Employee Relationship Managers & Recruitment Team. Developing departmental strategies, policy development and promoting a productive and engaged workforce.

POLICIES AND PROCESS MANAGEMENT:

•Collaborate with the Senior Manager of People & Culture to formulate and execute comprehensive people and culture strategies that support the company's overall mission, vision, and values.

•Ensure the company's policies and practices align with legal and regulatory requirements.

•Oversee HR operations, including policies and procedures, HRIS systems, and compliance.

•Ensure accurate and timely HR reporting and maintain employee records in compliance with data privacy regulations.

•Provide guidance and support to managers and employees on employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.

•Partner with legal counsel to ensure compliance with employment laws and regulations.

•Actively participates in industry associations and contributes to thought leadership.

COMPENSATION AND BENEFITS:

•Develop and administer competitive compensation and benefits programs that attract, motivate, and retain employees.

•Conduct regular market analysis to ensure our compensation packages remain competitive.

•Ensure compliance with complex legal and regulatory requirements, including global compensation laws and industry-specific regulations.

PERFORMANCE MANAGEMENT:

•Design and implement performance management frameworks aligned with organisational goals and objectives.

•Provide coaching and mentoring on performance management strategies to internal team members, senior leaders, and HR professionals.

•Actively engage in research and stay abreast of emerging trends and best practices in performance management.

•Play a key role in driving organisational change by effectively communicating the value and impact of performance management.

LEARNING AND GROWTH:

•Develop comprehensive learning and development strategies in alignment with organisational goals.

•Exhibits strong leadership skills and can effectively mentor and develop each individual within the HR and recruitment departments.

COACHING AND MENTORING:

•Provides strategic guidance in creating and fostering a high-performance culture, setting ambitious and strategic goals.

•Analyse employee feedback and identify areas for improvements to enhance engagement levels.

•Manage complex employee relations issues, resolve conflicts, and conduct investigations.

ROLES AND RESPONSIBILIES

CLIENT EXPERIENCE AND RELATIONS MANAGEMENT

•Anticipate and proactively address any potential issues or challenges that may arise.

•Take the initiative to suggest improvements, offer innovative solutions, and propose ways to optimize processes.

•Demonstrate a proactive problem-solving mindset to enhance the client’s overall experience.

RECRUITMENT MANAGEMENT:

•Provides insights and recommendations on recruitment practices & initiatives that support organisational goals and objectives.

•Drive initiatives to promote diversity, equity, and inclusion within the company.

CONTINUOUS IMPROVEMENT &  HR DATA ANALYTICS:

•Aligns strategies with organisational objectives, ensuring solutions support long-term business goals and enhance overall HR effectiveness.

•Maximizes the functionality and capabilities of HR platforms through process reengineering, integration with other systems, and continuous improvement initiatives.

•Stays abreast of new HR technologies and trends, evaluates their potential impact and recommends innovative solutions to enhance HR processes and data-driven decision-making.

•Analysing workforce demographics, turnover rates, and succession planning data to make informed decisions about talent acquisition, succession management, and workforce optimization.

•Analysing data related to representation, pay equity, and employee experiences across the organisation to identify improvement areas, address disparities, and create an inclusive environment that values diversity and promotes positive employee and client experience.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

•Bachelor’s degree in Human Resources, Business Administration, or a related field.

•Master’s degree or HR certification (e.g., SHRM-CP, PHR) is preferred.

•At least 8-10 years of progressive HR experience, with a minimum of 5 years in a managerial role.

•In-depth knowledge of Filipino Labour Law and HR best practices.

SKILLS

•Strong leadership and management skills.

•Excellent communication and interpersonal abilities.

•Expert knowledge of labour laws, regulations, and compliance requirements.

•Proficiency in HR software and systems. (Preferably Zoho People but not required)

•Strategic thinking and problem-solving skills.

•Ability to handle sensitive and confidential information.

•Strong organizational and time-management skills.

•Proficiency in Microsoft Office Suite.

•Ability to work effectively in a fast-paced and dynamic environment.

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

• Escape the ordinary and start your career journey with us.
• Are you looking to advance your career?
• Embark on a fulfilling and engaging career with BSA Solutions Inc.

This is a full-time, permanent, day-shift, office-based in Cebu City.

About BSA Solutions
We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are looking for an associate to take on a Customer Service Representative role for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

What is expected of you:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

BSA Solutions, Inc. offers:

• Clear career progression and leadership opportunities based on merits;
• Amazing, close-knit, and collaborative team;
• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law;
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefit, and outpatient prescription medicine;
• regular progress checks and continuous coaching and mentoring to help you map out your development plan;
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.

• Grab the opportunity you need to do your best work, working in a dynamic environment.
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients.
• Grow and develop your career with us through our technical and professional development programs.
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies.
• Competitive Salary Package + generous benefits + personalized learning and development.

This is a full-time, permanent role, office-based located in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

The Role

We are looking for an experienced Payroll Specialist to be assigned to an Australian group of companies in the healthcare industry. You will administer the processing, recording, and reconciliation of the group payroll, superannuation, employment-related taxation, and salary packaging for all employees. You will report to the Services Manager and work closely with the Finance, Human Resources, and wider teams to ensure the efficiency and effectiveness of the payroll function, delivering a friendly, efficient, and effective payroll service for all employees.

Primary Objectives

•Support the Corporate Services team in achieving the desired results in all aspects of producing accurate fortnightly payroll across all entities.

•Maintain company payroll records in an accurate and confidential manner.

•Provide accurate management, processing, and reporting in relation to payroll issues.

•Respond to enquiries in a professional and courteous manner.

•Prepare and report on month end and year end processing functions.

•Provide assistance and support on key department activities, initiatives, and projects.

Key Results / Measures

•Payroll is processed in a timely and accurate manner.

•PAYG, Payroll Tax and Superannuation are accurately prepared and transmitted as per the required timeframes.

•Employee profiles to be activated.

•Employee records maintained within the required timeframe and accuracy.

•Month end processing is accurately completed and remitted by the 10th of each month.

•Year-end processing is completed and remitted in accordance with year-end timeframes.

•Advice provided in line with relevant awards and agreements.

•Payment to employees in accordance with current award rates and conditions.

•Compliance with company policies and procedures.

•Incidents reported in accordance with company procedure.

•Payroll and Human Resources information and activities treated confidentially.

•Key Human Resources support activities completed to the required standard and to agreed timeframes.

PAYROLL FUNCTION

•Ensuring all time sheets, payroll changes, expenses reimbursement, records and other related material are received prior to payroll run close off.

•Ensure the completion of all key fortnightly payroll functions and procedures.

•Provide the Payroll Manager with regular updates on relevant payroll issues.

•Liaise with Payroll Software Client Support on system related problems.

•Ensure that key payroll functions comply with relevant statutory and legislative requirements including timely processing of PAYG, Payroll Tax and Superannuation payments.

•Submit/exports various reports and information as required.

MAINTAINING EMPLOYEE DATABASE

•Activate employee payroll files and create individual employee files and where relevant, on commencement of employment.

•Ensure and maintaining manual and electronic employee pay records, employee records, leave records and related information.

•Ensure that relevant statutory documentation (in particular taxation and superannuation information) is completed within stated timeframes.

•Ensure privacy and security of all employee documentation.

MONTH AND YEAR END PROCESSING

•Perform reconciliation of payroll in accordance with month end and year end requirements.

•Perform the reconciliation and remittance of payroll tax and deductions on a monthly and yearly basis.

•Prepare and reconcile superannuation.

•Assist in the preparation and reconciliation of STP and year end STP submissions.

•Maintain records in accordance with statutory requirements.

•Provide relevant annual and monthly reports to Management and other Departments as required.

• Experience in performing payroll and/or administration functions.
• Ability to work as part of a team.
• Ability to self-manage and meet deadlines.
• Ability to maintain a high level of confidentiality.
• Excellent computing/data entry skills.
• Good written and oral communication skills.
• Attention to detail and capacity to problem solve.
• Understanding and good knowledge of Australian payroll legislation and multiple Australian pay award rulings
• High accuracy with details

Desirable Criteria:

• Advanced Excel and Word experience.
• Relevant qualifications in Payroll/Human Resources Management.
• Relevant qualifications in accounting/bookkeeping.

BSA Solutions, Inc. offers:

• comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance, maternity benefits and outpatient prescription medicine.
• regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• broad selection of exciting and engaging social events to embrace as a vibrant BSA community.
• psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin or any other characteristics protected by applicable law.