The Reporting Analyst will play a crucial role in developing and maintaining our reporting infrastructure within Business Operations. This role is centered on the technical aspects of report creation and management, particularly in our evolving call center environment. The focus will be on ensuring accurate, high-quality, timely reporting deliverables.
Key responsibilities include creating, maintaining, and regularly updating various reports and dashboards. The Reporting Analyst will primarily use tools like MS Excel, Power Query, and various database management systems. Proficiency in data manipulation, creating and editing macros, and translating data into understandable and visually appealing reports is essential. This role will contribute significantly to our ability to generate clear and impactful reports that support our analytics projects and strategic initiatives.
The Reporting Analyst will work closely with the business operations team to understand reporting needs and ensure the accuracy and integrity of data in reports. The role will also involve continuously improving reporting processes and formats to meet the evolving needs of the business.
Responsibilities:
· Develop, maintain, and update dashboards, reports, and any ad hoc requests from operations.
· Implement and refine data analysis methodologies.
· Ensure the integrity of data collection and utilization in reports.
· Transform data into actionable insights for business decision-making.
· Present findings in reports, summaries, dashboards, graphs, charts, and maps to provide detailed intelligence about the
project's state.
· Identify opportunities for process improvements in reporting.
· Assist in maintaining the relevance of reports and dashboards as business needs evolve.
Basic Qualifications:
· Strong proficiency in Microsoft Excel.
· Experience with Power Query is preferred.
· Familiarity with MS Office suite (Word, PowerPoint, Outlook).
· Strong analytical skills with a high degree of accuracy.
· Ability to simplify complex data into understandable formats.
· Organized and detail-oriented.
· Capable of working both independently and as part of a team.
· Good communication skills for reporting on task progress.
· Adaptability in a fast-paced and changing startup environment.
· Comfortable with using and adapting to new and existing technology.
· Strong time management skills.
Preferred Qualifications: (nice to have/not deal breakers)
· Experience in report development and maintenance.
· Familiarity with call center metrics and KPIs.
· Basic database knowledge.
Equipment Requirements:
· Licensed or working Excel Desktop version.
· Intel i5 or equivalent equipment with at least 8GB RAM.
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
- Permanent Work From home
- Permanent Weekends Off
- Great Company Culture and No Micromanagement
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
Who We Are
BizForce is one of the fastest-growing global remote workforce companies in the world, founded in the US.
