Total 9 it analyst job vacancies in philippines bonifacio global city taguig

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• Manage the Accounts Receivable and Accounts Payable topics
• Accounts receivable and accounts payable postings
• Provide support in controlling
• Profit and loss (P&L) report generation and automation

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• Efficiently manage ticket quality checks.
• Effectively support the OPM with the management Quality targets.
• Highlight any potential quality issues to the OPM.
• Prepares internal and external quality reporting.
• Liaise with Team Leaders on continuous evaluation and improvement of the team’s internal and external service quality.
• Support Team Leaders with the introduction and management of quality improvement techniques.
• Provide Team Leaders with feedback regarding individual agents’ quality scores.
• Highlight any urgent quality training needs to the Team Leaders whilst supporting them in conducting an effective training needs analysis of all agents.
• Liaise with Team Leader in planning and delivery of all agreed training and coaching identified on individual PDP’s.
• Design and Implement Smart Action plan when necessary
• Work with the global quality coordinator as well as the global quality circle team
• Effectively handles complaints and submits DRSMs on time
• Provides coaching to agents regarding ticket handling

As a Business Analyst, you will be involved in the end-to-end development lifecycle, with primary responsibilities in the ideation and process discovery phase. You will collaborate closely with stakeholders and effectively becomes the bridge to the development team.

• Process Analysis and Reengineering: Conducts thorough analysis of existing business processes across various departments and functions. Utilize Lean Six Sigma, Agile and Design Thinking or any practical frameworks/methodologies to identify inefficiencies and opportunities for improvement.
• Requirements Gathering: Collaborates with stakeholders 
• to elicit, document, and prioritize business requirements for digitalization and automation projects. Ensure alignment with strategic objectives and user needs.
• Solution Designing: Translates business requirements into comprehensive solution designs, leveraging expertise in digital technologies and automation tools. Develop detailed process maps, activity diagram, user stories, and functional specifications.
• Cross-Functional Collaboration: Works closely with developers, subject matter experts, and stakeholders to implement digital solutions and ensure seamless integration with existing systems and workflows.
• Change Management: Facilitates change management activities to support the adoption of new processes and technologies. Provide training and documentation to end-users and stakeholders.
• Continuous Improvement: Drives a culture of continuous improvement by monitoring key performance indicators (KPIs), soliciting feedback, and iterating on solutions to achieve optimal outcomes.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat at the same time
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat at the same time
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working