Motivates team of Customer Service and some Technical Support Associates through performance coaching, career planning and setting educational objecti..
Motivates team of Customer Service and some Technical Support Associates through performance coaching, career planning and setting educational objectives
Participates in quality calibration and validation sessions
Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes
Improves productivity by highlighting deficiencies and recommending change in tools, training, processes,reporting, and employee engagement
Reports operational achievements and progress to the operations supervisor/manager on a regular basis including statistical analysis and improvement of action plans
Works with operations supervisor/manager to ensure operational consistency
Maintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
Builds relationships with the operational and technical department management of our key customers
Delivers and exceeds on all Team performance targets
