About The Role:
We are looking for an IT Assistant Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs. The successful candidate will have improved skills, proven professional experience, and a detailed knowledge of the industry’s best practice processes.
Responsibilities:
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Take responsibility for projects and operational solutions within the larger business initiative
- Manage Help Desk tickets, distribute ticket load evenly daily to the team, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
- Handle business-critical IT tasks and systems administration
- Research and evaluate emerging technologies, hardware, and software
- Track and maintain hardware and software inventory.
- Management of IT staff including IT staff training, IT staff load prioritization, IT staff load distribution, coaching, counseling, disciplining, recruiting and selecting.
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
- Ensure technology components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
- Analyze processes, technologies, and vendors continually to find areas for improvement
- Prepare cost benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best possible service and value for business needs
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
- Preserve assets by implementing disaster recovery and backup procedures and information security and control structures
- Completes projects by coordinating resources and timetables.
- Contributes to team efforts by accomplishing related results as needed
- Conducting regular system audits
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Skills & Competencies:
- Excellent knowledge, migration, implementation & troubleshooting of SaaS (i.e. Jira Help Desk System, Google Workspace), Servers & Systems (i.e. Active directory, Email Servers, SMTP Servers, DNS, Domain Registrar, DHCP), Virtualization, Cloud (i.e. GCP), Data Center, Office Builds, Operating Systems (i.e. macOS, Windows), End-user-devices, Mobile Devices.
- Basic troubleshooting, administration & design of Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans.
- Familiar with Physical Security (i.e. Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR) and Endpoint Security (i.e. EDR, Anti-virus).
- Proven knowledge of AV/VC (Audio Video/Video Conferencing) technologies (i.e. Chromebox, Nearity, Anker, Jabra, Display TVs, Projector, Projector Screens, Digital Signage) and meeting room, town hall event setups.
- Good working knowledge of project management, P.O.C., project trackers, project timelines and resource allocation.
- Wide networking & contacts to be able to find and maintain good working relationships with IT vendors.
- Proven soft skills ability to lead people, discuss and collaborate with other leaders, speak and train employees.
- Basic knowledge of scripting languages or programming languages or RPA (i.e. automation of CorpIT tasks)
