Total 2 job vacancies by Cielo

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Mandaluyong, PH
Work Arrangement: Hybrid (1-2x in a month)
Work Schedule: Night shift (8-5am / 9-6am MNL)
Specific requirements: Healthcare background is a huge plus, mostly need IT/Tech and Engineer roles.

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

The Candidate Care Agent delivers customer service more like Cielo and less like everyone else. The Candidate Care Agent enhances our clients’ candidate interactions with a team dedicated to immediate availability, single call resolution, and unprecedented responsiveness.

Duties and Responsibilities:

• Flexible to work in Night Shift
• Provide “We Become You” seamless customer support to candidates via phone, live chat, voicemail, and email.
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements.
• Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System, proprietary systems, etc).
•  Adapt communication style to different demographics.
• Promote service excellence through courteous, patient, and gracious interaction.
• Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.
•   Leverage resources to provide thorough and accurate information to candidate.
•   Use judgment to escalate to proper party when needed.
•  Follow through on unresolved candidate inquiries to close the loop.
•  Develop in-depth knowledge and functional command of multiple applicant tracking systems.
•  Utilize critical and innovative thinking to troubleshoot issues and offer resolutions
•  Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.
•  Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
• Other duties as assigned.