Total 28 customer experience manager job vacancies in 34th st bonifacio global city taguig

• Review financials and monitor submissions in SAP/OneStream for the assigned entities in accordance with local GAAP, IFRS, and Group Reporting policies and in line with the established Service Level Agreements (SLAs) / Group Timelines.

• Drive a customer-centric approach by building partnerships and open discussions to capture developing concerns, issues, and identify best practices. Conduct regular monthly business reviews with the local stakeholders.

• Manage and resolve escalations, risks, and opportunities raised/identified.

• Responsible for leading the R2R team and keeping a high level of employee engagement.

• Ensure proper documentation and authorization for manual journal entries.

• Provide complete and timely R2R support in various audits and review requirements ensuring smooth and compliant operations.

• Reconciles subsidiary and general ledger accounts.

• Drive change management and related implementations in positively transforming the service delivery.

• Set up appropriate performance targets and conduct timely performance reviews to develop team members and address issues/concerns.

• Perform all other related tasks that may be assigned from time to time by the Lead, R2R Service Delivery.

• Coach and mentor the team to improve performance and engagement.

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Reporting to the Head of Communications and Public Affairs, the successful candidate will play a key role in developing and implementing foodpanda’s public policy strategy and programs to optimize the business and operating environment. Working collaboratively with various business functions in foodpanda, the successful candidate will be a key contributor in maintaining the company’s good reputation and standing among the communities in which we operate.

• Help develop foodpanda’s internal public policy strategy and programmes on topics relating to the tech and food delivery sector, including but not limited to employment, gig work, sustainability, competition, as well as consumer & data protection
•  Collaborate with internal and external stakeholders to implement foodpanda’s policy stance and programs
• Help build foodpanda’s stakeholder network within the public sector, academia, professional associations, NGOs, and more, both at the central and local levels (travel to provinces, regional company offices, and other key locations are required)
• Communicate and advocate for foodpanda’s policy positions by (a) drafting position papers on proposed legislation, (b) responding to concerns from government stakeholders, (c) developing policy communications materials in consultation with key internal stakeholders such as PR/communications, legal and operations; and (d) where needed, represent foodpanda at government meetings/Congressional hearings
• Contribute to foodpanda’s efforts in uplifting riders, vendors, and our communities through relevant initiatives
• Identify and pursue partnerships with government agencies, key opinion leaders, or credible organizations to build thought leadership
• Drive the implementation of these initiatives and programmes, and track and review the effectiveness of the same

The Media Relations Manager plays a key role in strengthening the company’s brand and reputation by maintaining good relationships with the media, communicating key company messages through traditional and new media platforms, and helping to manage PR issues as needed. This person will be responsible for:

• Building, growing and maintaining a robust media network
• Bridging the relationship between foodpanda and the media and creating a positive brand image
• PItching stories to the press and generating coverage
• Organizing press conferences, interviews and other media engagements
• Preparing detailed reports on media coverage, SOV and sentiment
• Handling critical issues with the media if/when they arise

We are looking for a Manager, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. 

Responsibilities

• Support the European markets.
• Lead a team of O2C associates and specialists, provide guidance to junior/senior team members.
• Assist in generating invoicing and payments according to partner contracts.
• Reconcile billing and payment discrepancies and ensure data validity, accuracy, and completeness.
• Support on month-end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality.
• Contribute actively in further improvement and optimization of processes.
• Support O2C-related projects or be the key person in project teams.
• Works with multiple stakeholders to resolve complex problems with minimal guidance.
• Updates job knowledge by participating in educational opportunities 

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.
Responsibilities:

• Lead and mentor a team of accounts payable associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

Requirements:

• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.
• Proficiency in English is preferred for effective communication with overseas stakeholders and vendors. 

We are looking for an Account Manager (Tacloban) to join our growing business!

Responsibilities

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Requirements

• Bachelor's degree graduate 
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Tacloban City or currently resides in Tacloban
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Filipino, Visayan, Local dialect

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Key Responsibilities:
 

• Enhances service levels and ensures the team meets quality, volume, and timeliness objectives (SLAs/KPIs).
• Drives operational excellence through adherence to business needs, budgets, and best practices.
• Leads initiatives such as UAT approvals, efficiency projects, and the closure of GRC/Internal Audit Action Plans, significantly impacting customer, operational, and project outcomes.
• Oversee daily R2R operations, ensuring alignment with organizational goals and timely delivery.
• Adapt strategies to address operational and resource challenges, and ensure the accuracy of R2R Taxonomy, process models, and SOPs.
• Lead and guide teams in resolving complex challenges, maintaining high standards of accuracy and compliance.
• Collaborate with senior management to drive performance improvements and ensure adherence to corporate policies.
• Manage and prioritize multiple delivery teams, mentor employees, and lead high-risk projects.
• Conduct reconciliation of inventory every month and make sure that the market will closed every WD+3.
   

Knowledge & Expertise
 

• Expertise in fostering a shared service mindset, optimizing operations through centralized processes, and collaborative efficiency
• Deep understanding of R2R procedures and practices, with a basic knowledge of O2C and P2P processes.
• Expertise in managing operations across multiple markets, with the ability to improve efficiency through collaboration with Finance, Commercial, and Product/Tech teams.
• Familiarity with business directives and billing strategies to enhance operational efficiency and drive business outcomes.
   

Skills
 

• Formal supervisory experience, managing priorities and deadlines for multi-cultural teams.
• Mentoring and supporting employees to advance their careers.
• Leading projects with significant risk and resource needs, and overseeing complex business reviews.
• Use judgment to resolve short-term issues and coach others on problem-solving techniques.
• Address complex problems with informed decision-making, acting as a point of escalation for significant issues.
• Employ tact and diplomacy in addressing sensitive issues and exchanging information.
• Communicate complex concepts clearly, anticipate objections, and influence others effectively.
• Manage conflicts and foster collaboration to achieve shared objectives.
• Can roll up your sleeves

• Lead a team of associates in handling back-end processes (menu updates, operational escalations, etc.) for key accounts.
• Initiate and spearhead continuous improvement projects to enhance operational efficiency and effectiveness.
• Ensure contract compliance and manage stakeholder relationships with key accounts.
• Analyze data and provide insights to drive informed decision-making and strategic planning.
• Effectively communicate with internal stakeholders and key accounts to align operational objectives and priorities.

We’re looking for a highly driven and motivated [job title] to be part of the Order to Cash Centre of Excellence (COE) team, for APAC. The role will be based in the Philippines and will report to O2C COE Lead.

Responsibilities:

• Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment (ROI).
• Execute testing and consult on system and process roll-outs.
• Drive ongoing enhancements and SOP development: Engaging in consultations, ensuring alignment, and conducting UAT (User Acceptance Testing) for new system and process implementations, in close collaboration with business and finance users.
• Create and update current SOPs and DTPs to align processes across FBS markets.
• Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes.
• Exhibit significant influence in advancing billing related projects with centralization efforts across APAC countries, often tasked with ensuring smooth transitions within specified timelines.
• Support the expansion of the Regional O2C team from time to time.
• Additional primary responsibilities include but not limited to:
  • Assisting the SSC Service Delivery Lead in providing training and guidance to fellow team members, ensuring their timely execution of assigned projects while maintaining a focus on deliverables and milestones.
  • Actively participating and making valuable contributions to process standardization and optimization initiatives.
  • Proficiently managing projects, monitoring progress, and delivering updates/reports that analyze finance-specific Key Performance Indicators (KPIs) and metrics.
  • Backup support where needed. 
• Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes.
• Support any new systems, UATs, as well as ensuring proper documentation of guidelines or SOPs.
• Manage any ad-hoc tasks, financial topics and initiatives as required.

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.

Responsibilities:

• Lead and mentor a team of associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping 
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments 
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
• Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
  streamlined courier/fleet compliance processes.
• Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
  opportunities
• Ensuring local implementation of global projects, in particular roll out of tools and product improvements
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
• Working towards constantly improving customer experience

• Establish, manage, and sustain client relationships with brand partners by providing the highest level of salesmanship and customer service;
• Negotiate on value-adding deals that can achieve the mutual objectives of foodpanda and partner-brand;
• Generate new business revenues from partners by brainstorming, identifying, and implementing foodpanda advertising solutions and media products to deliver measurable results for clients;
• Responsible for the end-to-end project management of existing and new mutually-beneficial partnership initiatives;
• Create strong synergies with the internal stakeholders in innovating solutions and implementing promo plans;
• Develop compelling storylines and data-driven presentations that are customized to clients’ business objectives and challenges meeting vertical OKRs at the same time;
• Prepare weekly and monthly reports, post campaign evaluations, and other necessary vertical reports;
• Ownership of the day-to-day tasks and administrative work with partner brands and other internal stakeholders;
• Other duties as assigned by the FMCG Partnerships Lead;

• Function as the vertical owner in charge of consumer strategies, campaign analysis, and stakeholder management in ensuring vertical marketing operations.
• Proactively recommend and support in the development and implementation of new strategies to boost volume growth, while keeping margins on target
• Conduct and implement a competitive intelligence and market insights review process
• Assist in developing product marketing tools and tactics in collaboration with suppliers, brands and local marketing team
• Analyze all on-going campaigns, including daily tracking of performance and budget management
• Execute all aspects of the life-cycle management process, from initial sourcing and market introduction to deletion
• Collect, analyze, summarize and present sales and financial performance data to create recommendations and implement improvements

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

Responsibilities

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repairs and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Achieves operational and financial objectives by maintaining optimal and efficient operations (e.g. warehouse overhead, utilities, manpower, etc.
• Maintains warehouse staff job results by coaching, counselling, and disciplining employees planning, monitoring, and appraising job results. 
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.) 
• Close cooperation with other cross-functional units to manage all warehouse relevant matters.

Requirements

• 3-5 years cumulative work experience - preferably within logistics / e-commerce / retail / warehousing sector.
• With strong understanding in order fulfilment, inbounding, and dispatching. 
• Knowledgeable in excel formula, and warehouse management system. 
• Able to analyze complicated circumstances and able to manage warehouse staff.
• Working knowledge of performance and operational metrics. 
• Proficiency in Warehouse Management Systems. 
• Ability to work autonomously in a highly demanding and often ambiguous environment with strong attention to detail and exceptional organizational skills. 
• Strong communication and people skills to handle various demographics. 

In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery. Manager, AP Service Deliver expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.

Responsibilities:

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
• Establish and maintain strong relationships with external and internal stakeholders
• Serve as the point of contact for issues within AP processes
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
• Set clear performance expectations and provide regular feedback
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

We are looking for a highly driven and motivated Manager, Finance Controlling (Q-Commerce) to join our fast-growing team. The Finance Controlling Manager is based in Manila and will report to the Regional Finance Controlling Lead.

The ideal candidate should have at least 8 years of experience, with substantial hands-on experience in accounting and controlling. You possess strong knowledge of IFRS reporting and SAP systems. You must be a strong team player and be comfortable in supporting Local and Regional teams.

Responsibilities:

•  Responsible for review of monthly actual financial results, including but not limited to balance sheet, income statement and cash flow statement in accordance with IFRS and Group Reporting policies.
• Work closely with the country finance team, provide in-depth analysis of monthly financial results against budget, and forecast, and meaningful insights to the senior management team at the regional headquarters and making recommendations for improvements to financial processes.
• Collaborate with Regional Accounting, Controlling and Central teams to align on accounting, cost, and revenue treatments to ensure compliance with IFRS reporting and Group Financial Reporting Policies.
• Work closely with local finance teams and provide additional support to ensure that month-end closing tasks are completed in a timely manner and Group submission timelines are met consistently.
• Provide guidance to local finance teams to ensure that all reconciliation items are investigated and cleared up prompt.
• Responsible for tax and statutory compliance and audit preparation.
• Prepare and assist in annual budgeting, quarterly forecasting, and business projections.
• Drive assigned ad-hoc projects that have the potential to enhance the internal controls to ensure reliability, accuracy, and timeliness of financial reporting.
• Support overall goals and objectives of Regional Accounting and Controlling. Assist in ad-hoc projects, systems implementation, and continually automate/streamline processes to improve business efficiency in the region.
• Assist local stakeholders on group accounting policies, audit, tax, and other statutory requirements if necessary.

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

• Finance Business Partner for APAC Emerging Markets supporting Regional FP&A Leads and Local Management Teams in Management Accounting, Budgeting and Forecasting, and Financial Analysis.
• Deliver various financial reports and variance analyses (i.e. month-end closing, weekly market estimates, quarterly reforecasts and annual budgets).
• Compile and present financial data to evaluate business performance and provide informed recommendations.
• Drive the Business to meet target KPIs by providing proactive insights to highlight risks and opportunities for improvement to support decision making (e.g. pricing)
• Liaise with Controlling Team to identify and streamline accounting-related concerns

We are looking for a FinTech Manager (Lending) to join our growing business!

Responsibilities

• Support PH lending strategy and roadmaps that meet key business goals through in-market added-value services/features and growth partnership opportunities that improve foodpanda partner financial life.
• Cultivate and communicate a deep understanding of foodpanda partners, opportunity, and lending landscape in the Philippines
• Effectively monitor project launches and implement programs and strategies to increase uptake and drive usage
• End-to-end operational support for current lending partnerships
• Engage with stakeholders local & regional (product, business, & accounting) to help make partners’ loan experience more pleasant
• Effectively manage relationships with existing and potential bank partners
• Work closely with marketing & engagement teams for program execution and activations

Requirements

• At least 2 years experience working in a company that offers lending solutions/products with good comprehension of lending terminology
• Very strong analytical and troubleshooting skills, with background and knowledge of data management & analytics
• Very strong communication and negotiation skills. Plus factor if with previous experience in partnerships or relationship management
• Able to work independently if required, and learn quickly and adapt to different roles in a growing team
• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving

Responsibilities:

• Responsible for full spectrum of accounting function including General Ledger, Accounts Receivables, Accounts Payables, Intercompany transactions, Fixed Assets, Bank Payment processing and Bank Reconciliations of an overseas business entity
• Monitor and manage outstanding accounts, proactively following up on overdue payments and coordinating with relevant stakeholders.
• Work closely with in-country accounting service provider to ensure that daily transactions and month-end closing tasks are completed for the entity in a timely manner and Group submission timelines are met consistently.
• Responsible for accuracy completeness of monthly actual financial results, preparation of rolling forecasts, and submission of actuals and forecast into the Group financial reporting system as per Group timelines
• Provide in-depth analysis on variance between actuals, budget and forecast for monthly management reviews
• Prepare and submit monthly cash flow forecasts, ensuring accuracy and completeness in projections of incoming and outgoing cash flows.
• Liaise with outsourced service provider for a timely submission of local GST returns, completion of statutory audit and liaising with tax agent and & local tax authorities
• Support the regional tax team to ensure prompt submission of local withholding tax returns, and facilitate the completion of tax and transfer pricing audits
• Ensure compliance with IFRS reporting, Group accounting policies, audit, tax, and other statutory requirements
• Continually automate, streamline, and improve current reporting, operational and accounting processes to improve efficiency in financial reporting.

Responsibilities

• Contribute to the centralisation of APAC countries, functioning as the Centre of Excellence (CoE), tasked with ensuring smooth transition within the timeline given.
• Support the expansion of the Regional R2R team from time to time
• Support SSC Service Delivery Lead in training accountants in performing their allocated tasks in a timely manner to meet Group’s deadlines.
• Participate and actively contribute to process standardisation and optimisation exercises.
• POC in handling any R2R related queries and problem-solving issues that may arise.
• Ensure overall smooth centralisation of each country’s finance function and meeting the required deadlines and deliverables.
• Ensure processes are compliant with local country regulations and internal controls / risk management measures.
• Project management, tracking progress and providing updates/ reports analysing finance specific KPIs and metrics.
• Act as a backup support as an R2R accountant as required. 
• Collaborate with key stakeholders involving local management and/or regional finance teams any queries that may arise from both the centralisation as well as day-to-day processes.
• Report deliverables and manage KPI targets.
• Support any new systems or process implementation as well as ensuring proper documentation of guidelines.
• Manage any ad-hoc tasks, financial topics and initiatives as required.

You are someone who can find the diamonds in the rough out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing tough roles in tough requirements (basically launch moonshots!). 

This role will be based in Manila, Philippines and it is a 1-year Fixed term contract role to support Philippines based hires for the Regional Team. 

Responsibilities: 

• With the world as your platter, you will identify and source top talents across multiple functions and job levels.
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the pre-selected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager (candidate profile based on screening, phone interview and tests).
• You will own end-to-end recruitment process for each role assigned, including but not limited to sourcing, pre-screening, coordinating assessments & interviews, conducting reference checks, extending offers & maintaining the relationship until the new joiner onboards (with candidate experience as the primary performance indicator).
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.