Total 6 internal audit manager job vacancies in The Philippines

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

The Media Relations Manager plays a key role in strengthening the company’s brand and reputation by maintaining good relationships with the media, communicating key company messages through traditional and new media platforms, and helping to manage PR issues as needed. This person will be responsible for:

• Building, growing and maintaining a robust media network
• Bridging the relationship between foodpanda and the media and creating a positive brand image
• PItching stories to the press and generating coverage
• Organizing press conferences, interviews and other media engagements
• Preparing detailed reports on media coverage, SOV and sentiment
• Handling critical issues with the media if/when they arise

Reporting to the Head of Communications and Public Affairs, the successful candidate will play a key role in developing and implementing foodpanda’s public policy strategy and programs to optimize the business and operating environment. Working collaboratively with various business functions in foodpanda, the successful candidate will be a key contributor in maintaining the company’s good reputation and standing among the communities in which we operate.

• Help develop foodpanda’s internal public policy strategy and programmes on topics relating to the tech and food delivery sector, including but not limited to employment, gig work, sustainability, competition, as well as consumer & data protection
•  Collaborate with internal and external stakeholders to implement foodpanda’s policy stance and programs
• Help build foodpanda’s stakeholder network within the public sector, academia, professional associations, NGOs, and more, both at the central and local levels (travel to provinces, regional company offices, and other key locations are required)
• Communicate and advocate for foodpanda’s policy positions by (a) drafting position papers on proposed legislation, (b) responding to concerns from government stakeholders, (c) developing policy communications materials in consultation with key internal stakeholders such as PR/communications, legal and operations; and (d) where needed, represent foodpanda at government meetings/Congressional hearings
• Contribute to foodpanda’s efforts in uplifting riders, vendors, and our communities through relevant initiatives
• Identify and pursue partnerships with government agencies, key opinion leaders, or credible organizations to build thought leadership
• Drive the implementation of these initiatives and programmes, and track and review the effectiveness of the same

We are looking for a Manager, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. 

Responsibilities

• Support the European markets.
• Lead a team of O2C associates and specialists, provide guidance to junior/senior team members.
• Assist in generating invoicing and payments according to partner contracts.
• Reconcile billing and payment discrepancies and ensure data validity, accuracy, and completeness.
• Support on month-end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality.
• Contribute actively in further improvement and optimization of processes.
• Support O2C-related projects or be the key person in project teams.
• Works with multiple stakeholders to resolve complex problems with minimal guidance.
• Updates job knowledge by participating in educational opportunities 

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.
Responsibilities:

• Lead and mentor a team of accounts payable associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

Requirements:

• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.
• Proficiency in English is preferred for effective communication with overseas stakeholders and vendors. 

We are looking for an Account Manager (Tacloban) to join our growing business!

Responsibilities

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Requirements

• Bachelor's degree graduate 
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Tacloban City or currently resides in Tacloban
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Filipino, Visayan, Local dialect

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.