Total 195 job vacancies by Delivery Hero

• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
• Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
  streamlined courier/fleet compliance processes.
• Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
  opportunities
• Ensuring local implementation of global projects, in particular roll out of tools and product improvements
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
• Working towards constantly improving customer experience

What's on the menu to do:

• Create weekly replenishment plans on a supplier level based on inventory parameters, actual sell-out, and planned forecast
• Participate in S&OP forecast meetings
• Calculate a proper supply plan based on generated demand forecast
• Prepare and update monthly and weekly supply planning files and KPI reports based on actuals
• Maintain healthy inventory in DC and store based on target days cover
• Closely work with demand planning specialist to drive adjustments on plan
• Monitor supplier issues and escalate as necessary to ensure availability
• Identify slow-moving SKUs and flag to stakeholders to drive action
• Identify SKUs with inventory with no-movement for the past 28 days
• Work with inventory controller on identifying stocks for balancing across warehouses
• Own the category group by being on-top of issues related to overall S&OP especially in ordering and availability
• Be able to work cross-functionally to assist in projects, drive action, or resolve issues
• Other tasks that may be relevant to the function

What do you bring to the table?

• Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Mathematics, Economics, or any relatable specialization
• Between 1-2 years work-related experience in demand or supply planning
• Experience with FMCG/grocery retailers is a plus
• Experience in demand planning for online marketplaces or e-commerce is a plus
• Analytical mind and business acumen with ability to work with large amounts of data to discover patterns and trends and to form conclusions based on findings. Must be extremely detail oriented
• Good communication and presentation skills
• Comfortable with processing information using excel and/or google sheets
• Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills
• Has a continuous improvement mindset

• Will help the team by fulfilling task set by the Business Development Manager
• Attend Meetings & Taking Notes
• Updating trackers and perform administrative tasks
• Assists in special projects

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• In charge of overall management of marketing channels: In-app, CRM, social media, activations, restaurant marketing, and rider marketing.
• Function as the channel owner in charge of calendar management, analysis, and stakeholder management in ensuring channels are utilized effectively across various campaigns..
• Assist in planning & developing a monthly/quarterly strategy and campaign framework for your channels with the vertical managers and third-party agencies.
• Execute campaigns by working with internal stakeholders (local and regional) and third-party agencies.
• Develop & request all communication assets in coordination with the regional creatives and content teams.
• Assist in plotting the campaign communications calendar specifically for social media, in-app and CRM, in coordination with the respective campaign managers.
• Closely monitor campaign performance against OKRs, recommending step changes and enhancements as needed.

Responsibilities

• Contact and engage potential vendors: The Inside Sales Executive will be responsible for making calls to inbound leads and engage with potential vendors in meaningful dialogues that open up opportunities. They will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Exceed sales goals: The Inside Sales Executive will play a crucial role in driving volume sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Provide market expertise and recommendations: As a local market expert, the Inside Sales Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success. 

Requirements

• Candidate with Bachelor’s degree in business, marketing, mass communication or related area preferred
• At least 1 - 2 years experience in sales, business development, upselling and similar areas, preferably telesales experience is needed for this position
• Persuasive and highly motivated to over-achieve sales target
• Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers/client, excellent telephone etiquette is an advantage
• Ability to be flexible and creative in dealing with customers/client
• Experience working with Salesforce.com or similar CRM is an advantage
• Interest for or good understanding of e-commerce & food market
• Team player and optimistic and can work independently

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• Provide excellent onboarding training & activation to the newly signed-up foodpanda partners
• Conduct test orders and other troubleshooting processes to ensure that the onboarding is effective
• Work closely and proactively with the Sales, Account Management, Supply, and Content teams to make sure that all tasks and requirements are both accurate and conducted in a timely way
• Coordinate with the Vendor Support Team in line with the gadget inventory management.
• Prepare decks, announcements, informational videos, and other vendor-related materials
• Support in spotting and improving gaps/weaknesses in current commercial processes to drive efficiencies
• You will help analyze and identify gaps in vendor operations processes, assist the activation team with assessing and troubleshooting vendor operations issues and concerns
• You will communicate with foodpanda vendors to investigate and resolve any problems that are hindering their day-to-day operations
• You will also be involved in the rollout of vendor content enrichment and optimization initiatives with our partner vendors

• You will be empowered to support the Channel Development Specialist of the Shops Convenience Vertical Team in foodpanda Philippines
• The role requires to drive development, growth & day to day operations for the Convenience vertical portfolio at Shops, this will include: 
  • Vendor Operations Monitoring: By monitoring an account’s operational metrics on a daily basis, the intern ensures that vendors are meeting performance targets and identifies any areas for improvement.
  • Assortment Build-Up: Assists the Channel Development Specialist in expanding the assortment of products available through the accounts.
  • Deals promotion set-up: Assists the Channel Development Specialist in setting up deals and coordinating with the marketing team to promote deals effectively.
  • Lead Generation: Identify and reach out to potential leads or prospects within the vertical. Oversee the onboarding process once new accounts are acquired. 
• Other ad-hoc tasks that may be assigned by your supervisor

• Pandamart onsite user experience management

• On-app asset creation coordination

• Product discount planning and review

• Campaign forward planning and competitor analysis

• Campaign post-mortem analysis

● Support the CPG Partnership Team (FMCG, NON FMCG, and pandapro perks campaigns) through
development and execution of brand/marketing campaigns.
● Plan marketing campaigns to grow the partners business objectives tied to new and existing
verticals within the platform (restaurants, pandamart and shops).
● Implement campaigns by working with internal stakeholders (local and regional) which includes
content ideation, development, and set-up.
● Closely monitor campaign execution, and its performance against targets; while simultaneously
recommending enhancements as needed.
● Manage and monitor the partnerships teams’ communication calendar.
● Assist in document collection and proper document storage of the partnerships campaign.

• Own and lead the entire employee lifecycle journey for People Services.
• Work together with the Leadership Team in the people strategy, design and implementation, operations planning and execution.
• Lead & develop the People Services function to meet current and future business needs through working in partnership with People Leaders to develop robust people systems, tools, processes and progressive People Team activities that add value.
• Partner with our cross functional People teams including our Centres of Expertise (COEs) and People Business Partners (BPs) to develop and deliver HR practices to the organisation.
• Oversee the day to day operations of Workday (HRIS) system for any People related matters.
• Implement continuous improvement processes to ensure that all People operational systems and processes are fit for purpose.
• Provide vision and leadership to the team by managing people, performance, development and resources effectively and in line with relevant policies and procedures.
• Manage the team and oversee appropriate scheduling models which guarantee coverage while maintaining customer satisfaction
• Support the development of the overall People Team to ensure the service continues to meet the needs of the group as a whole.
• Identify, own and manage risks arising from strategic and operational plans.
• Data management and accuracy is a priority.
• To perform any other tasks and assignments as directed by the management from time to time.
• Be our subject matter expert for all HR operations matters, both process and policy.
• Institute and review proper controls to mitigate risk and maintain data integrity
• Establish and adhere to service levels with various centres of excellence
• Analyse business processes and make recommendations for improving efficiency
• Partner with regional stakeholders to promote operational efficiency through adoption of self-service options
• Ensure an excellent customer experience as measured through quality monitoring, reviewing SLAs and making changes where needed.

We’re looking for an Associate / Specialist, People Support  (APAC) to join our APAC People Support Tier 1 team, based in the Philippines. In this exciting new role, you will be focusing on creating a #magical experience for our  employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.

• Create internal and external business updates/presentations
• Lead acquisition and onboarding of new suppliers
• Keep track of day-to-day supplier operations including but not limited to: Payment Tracking, PO and delivery monitoring, and supplier concerns
• Bridge between internal and external stakeholders

• Establish, manage, and sustain client relationships with brand partners by providing the highest level of salesmanship and customer service;
• Negotiate on value-adding deals that can achieve the mutual objectives of foodpanda and partner-brand;
• Generate new business revenues from partners by brainstorming, identifying, and implementing foodpanda advertising solutions and media products to deliver measurable results for clients;
• Responsible for the end-to-end project management of existing and new mutually-beneficial partnership initiatives;
• Create strong synergies with the internal stakeholders in innovating solutions and implementing promo plans;
• Develop compelling storylines and data-driven presentations that are customized to clients’ business objectives and challenges meeting vertical OKRs at the same time;
• Prepare weekly and monthly reports, post campaign evaluations, and other necessary vertical reports;
• Ownership of the day-to-day tasks and administrative work with partner brands and other internal stakeholders;
• Other duties as assigned by the FMCG Partnerships Lead;

• Work with key business stakeholders to deliver insights, reports, visualization and analysis to solve important business problems
• Be passionate about working with multiple sources of data to define, implement and monitor business KPIs, as well as to provide data driven insights to the business
• Perform deep analytical dives into problems to troubleshoot and identify root causes and find solutions
• Conduct ad-hoc analyses to support cross functional projects

You will be empowered to support the Category Management Team in foodpanda Philippines.

The role requires to drive development, growth and day to day operations for the snacking category portfolio at PandaMart, this will include:

• Category Development: Be the voice of the consumer, be on top of Industry and Market Knowledge and consumer understanding of what customers buy and why.
• Develop category assortment in alignment with consumer needs and PandaMart strategy
• Range development: Expand categories basis selection requirement.
• Product Communication Strategy: Create consumer centric catalogue that helps improve conversion.
• Category profitability and Growth: Plan and deliver on growth (Volume, Value) in alignment with Internal Category teams
• Work with the commercial teams to drive discovery, traffic and conversion
• ​​​Ensure active participation in all relevant events across platforms
• Support the Category Managers and work closely with Business and Finance to manage portfolio pricing
• Inventory Management: Work closely with category and sourcing teams to ensure stock availability
• Quality: Own the quality scores (Ratings, reviews and return). Work closely with dark stores to take regular feedback and improve scores
• Other ad-hoc tasks that may be assigned by your supervisor

• Manage end-to-end recruitment process, including implementing diverse recruitment strategies with a strong focus on direct sourcing and leveraging proactive recruitment channels, posting of jobs on relevant job portals, supporting facilitating of interviews and candidate selection

• Provide day-to-day support on recruiting process and administer the requisition hiring activities on Applicant Tracking System

• Ensure all compliance and regulatory guidelines are met and that internal recruiting policy and practices are executed

• Deliver an amazing and positive candidate experience throughout the recruitment process

• Perform recruitment data collection and analysis

• Any other HR/Recruitment projects as assigned

• Assist the Rider Compliance Team in identifying non-compliance issues of the riders and make sure that they are following the daily delivery processes.
• Create analyses on rider behavior directly affecting their compliance to the delivery processes and protocols.
• Help design, pilot, and evaluate new SOPs that will improve the current Rider Compliance system.

The Growth team manages the sustainable growth of the platform through incentives. Customers have come to love foodpanda’s deals, vouchers and promos. Our discounts play a huge role in driving the overall business. Our team works at the intersection of analytics and marketing to come up with new ways to maximize the efficiency and effectiveness of our user incentives!

We are looking for a Growth Analyst to join our growing business!

Responsibilities 

• Develop end-to-end strategies for the efficient use of our incentives budget through the proper mix of targeting, timing, and communication 
• Design and launch regular projects and experiments to optimize different points of the customer lifecycle such as acquisition, engagement, retention, and profitability 
• Manage the team’s growth operations by overseeing the internal processes of the team, ensuring accurate and high-quality execution 
• Build tools to automate and speed up existing project management processes
• Build relationships and coordinate with internal stakeholders to ensure that campaigns are executed well and on-time
• Support regular business reviews by preparing in-depth analysis, tactics, and plans to stay on track with business targets 
• Closely support the demand planning and forecasting process of the entire business 

Requirements 

• Background in a quantitative field such as finance, economics, computer science, and statistics
• Business acumen and an entrepreneurial mindset 
• Excellent project management and stakeholder management skills 
• Exceptional strategic and analytical thinking skills 
• Ability to clearly communicate insights and recommendations 
• Knowledge of various analytical tools: spreadsheets at a minimum, coding languages like SQL/Python are a plus 

What we offer 

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment! 
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events. 
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company. 
• We recognize top performers, welcome our newbies, and share good food! 
• Competitive package, allowances, food perks, insurances, learning and development opportunities, and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world with 18,000 employees and approximately 500,000+ restaurant partners.

• Organize, maintain, and update the People database
• Create reports and presentations through the guidance of the Senior People Business Partner/HRBP Senior Manager
• Provide support in organizing events and engagement programs
• Provide support in creating key visuals or digital collaterals
• Research and present new or upcoming HR trends

• Assist in preparation and generation of documents
• Conduct extensive research and create reports, as needed
• Create key visual communications content
• Maintain connections among key stakeholders
• Support for implementation and management of Public Affairs, CSR and Sustainability projects
• Coordination with internal and external stakeholders
• Support in the drafting and publication and distribution of reports
• Perform duties as may be assigned by the CSR & Sustainability Specialist

• Assisting in the creation and conceptualization of various forms of communications plans
• Assisting the Communications and Media Relations Specialist in conducting research on recent news and stories related to the company, competitors and the industry
• Help manage content on social media, particularly online communities that are related to foodpanda and other channels
• Monitoring corporate PR issues (national and local issue), including flagging potential issues brewing in the industry
• Provide support in building micro-influencer database from Facebook groups, TikTok, YouTube and other social content platforms
• Assisting team members in projects, reports, events, and initiatives as needed

• Function as the vertical owner in charge of consumer strategies, campaign analysis, and stakeholder management in ensuring vertical marketing operations.
• Proactively recommend and support in the development and implementation of new strategies to boost volume growth, while keeping margins on target
• Conduct and implement a competitive intelligence and market insights review process
• Assist in developing product marketing tools and tactics in collaboration with suppliers, brands and local marketing team
• Analyze all on-going campaigns, including daily tracking of performance and budget management
• Execute all aspects of the life-cycle management process, from initial sourcing and market introduction to deletion
• Collect, analyze, summarize and present sales and financial performance data to create recommendations and implement improvements