Total 7 job vacancies by Delivery Hero

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication
• Assist with manual refunding to ensure SLA adherence

• Help in day-to-day tasks including briefing and requesting creative assets for Online , Offline & in-app channels from the design and content team
• Coordinate with agencies to ensure marketing initiatives are running smoothly
• Monitor campaign performance against metrics, recommending step changes and enhancements as needed
• Help create reports for marketing campaigns for food delivery
• Manage calendar for assets to go live
• Ideate and create content with the help of agencies

We are looking for a Strategy and Performance Manager (DMart) to join our growing business!

Responsibilities

• Collate information and build presentations for monthly/ quarterly reporting purposes to local/regional senior management

• Build relationships with other key stakeholders across finance, marketing, pricing & logistics to define and track shared OKRs and KPIs 

• Define timelines and track progress of key initiatives, communicating milestones and deliverables to stakeholders at various levels of the organization. 

• Provide insights and commentary on business performance to the QC regional performance team, for upwards reporting to Pandora C-Level management

• Work closely with various teams within the QComm Department to track, monitor, and influence performance indicators of the business through the creation of insightful reports that drive data-driven decisions; and

• Evaluate strategies and scale up adoption of marketing solutions, and campaigns and promotions aimed at driving customer acquisition and retention, and growth.

Requirements

• A Bachelor's degree in Business, Economics, Statistics or any other similar quantitative field

• Ability to work with large datasets, proficiency in using basic data analysis tools such as Google Sheets and MS Excel 

• Knowledge of SQL, and experience working with business intelligence tools like Google Data Studio, Tableau, and Power BI are a plus

• Experience working with Salesforce or other similar CRM tool is a plus

• Structured problem solving ability with excellent analytical and organizational skills

• Good communication skills, i.e. must be able to liaise well with different teams

• Team player but can work independently

• Required language(s): English and Filipino

What we offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index

• You will be leading the Talent Acquisition Team for foodpanda Philippines and support them in doing effective insights, hiring reports, stakeholder management and closing all requisition for their verticals
• You will take full accountability of the end to end recruitment process including strategy for improvements, developments and alignments with counterparts and senior management
• You will report directly to the People and Culture Head/Director and be responsible for submission of Talent Acquisition overall productivity, plans, and project with progress
• You will be responsible for ensuring recruitment metrics are met and are aligned with business goals
• You will deliver results in a tight timeframe especially for backfill and new vacancies
• You will lead all recruiting activities and efforts and effectively manage all sourcing channels for foodpanda
• You will support the team on standardizations within Talent Acquisition as well as lead providing and measuring effectiveness of special projects under Talent Acquisition
• You will lead supporting other counterparts and leaders including the rest of the People and Culture Team and Management Committee
• Other HR/TA projects that may be assigned and worked on with the HRBP Team.

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

We are looking for an Account Manager (Cebu) to join our growing business!

Responsibilities

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Requirements 

• Bachelor’s degree graduate

• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry 

• Highly preferred: A local of Cebu City or currently resides in Cebu

• Great interpersonal and communication skills in person, strong negotiation skills

• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people

• Endurance and perseverance in the process of follow up on partner restaurants

• Pleasant personality, high level of enthusiasm and commitment

• Ability to work structured and efficiently organize the communication process with our partners

• Team player, self-motivated with the ability to work self-reliant

• Keen interest and good understanding of building relationships with clients

• Required language(s): English, Filipino, Visayan, Local dialect

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams