People Operations Process & Knowledge Specialist
2 days ago
As a People Operations Process & Knowledge Specialist you will be responsible for an efficient, high-quality, customer centric People Services and..
As a People Operations Process & Knowledge Specialist you will be responsible for an efficient, high-quality, customer centric People Services and Operations function. The team ensures global & local support of our People throughout their employment journey from onboarding to exit.
The People Operations Process & Knowledge Specialist (PKS) reports directly to the People Operations Support Partner. The main responsibility of the PKS is to support the overall operational excellence of the People Services & Operations (PS&O) team by analyzing operations processes, identifying & coordinating opportunities for improvement, tracking initiatives, representing the team in cross functional global meetings and projects, performing and coordinating system activities such as requirements gathering and end user testing, managing operational reports, and/or overseeing project operations. This role will have high focus on process design and end to end knowledge content life cycle.
The PKS will serve as a Continuous Improvement Champion to our supported Global Helpdesk, Operations, and Payroll Teams.
What you will do
- Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
- Oversee the full Knowledge Management lifecycle: from Creation, Review, Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
- Collaborate with the whole PS&O Team to ensure that we deliver high quality Knowledge Contents that are relevant, up to date, simple, and promotes Self Service and reduce dependency on helpdesk support.
- Analyze usage and effectiveness of knowledge content, providing insights and recommendations for improvement.
- Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
- Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence an improvement mindset.
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