Total 3 account executive job vacancies in taguig city

SCOPE OF POSITION

Ensure customer service expectations are met, especially as they relate to data quality and integrity.  Orchestrate and engage our network  to ensure customer KPI and visibility requirements are effectively communicated and actioned. 

REPORTING STRUCTURE

There are two potential reporting lines.  1. reports directly into a GAM director if ASM is dedicated to a Global Account. 2. reports directly into a Customer Retention & Development Manager of their host branch.

PEER POSITIONS

Account Manager, Customer Business Analyst, AR Specialist

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Ensure customer expectations are documented within the customer SOP and executed within our operational teams.
• Provide reporting and visibility tools to the customer.
• Drive process improvement throughout your district and network.
• Maintain & update SOP’s which includes, but not limited to, rates, KPI expectations, and general customer service requirements.
• Manage spot quotes or quoting desk when applicable.
• Serve as a point of escalation within our network.
• Ensure proactive communication to customers on service irregularities.
• Track shipments and in transit monitoring (both at origin & destination) when needed.
• Provide communication to customers on out of scope shipments.
• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
• Design, set up and maintain any ad hoc reporting requests.
• Ensure data is accurate, timely and complete.
• Manage F2F shipments – if applicable.
• Monitor billing and receivables and assist with collections when needed.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Own the T&I process for new business segments for existing customers if applicable.
• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
• Ensure CRM family trees, and customer organizations are up to date.
• Escalate through the appropriate channels when customer is at risk.
• Pass on sales leads or other opportunities when uncovered.

MEASUREMENT OF SUCCESS

• Customer KPIs are being met
• Customer satisfaction
• Financial performance of customer (clean AR, healthy margins, revenue growth)
• Delivery of process improvements

Major Duties and Responsibilities

• Process payable invoices booking/ book vendor invoices.
• Process vendor payments after branch approval
• Match amounts in proprietary A/P system to vendor invoices
• Prepare and issue schedules of payments
• Update vendor statements
• Reconcile and resolve problem invoices
• Build key relationships with vendors in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Be involved and suggest system / process improvements
• Periodically communicate department goals and expectations with the team to ensure buy-in and accountability
• Be a guide for the team - mentor direct reports
• Meet compliance at all times.
• Be open to implementing new system changes and enhancements into the department
• Play a supporting role on projects that improve productivity level per desk
• Support Accounting Department with miscellaneous projects and assignments
• Ensure communication with local branches

• Send updated customers SOA on a weekly basis.
• Verify & record payment of customers.
• Reconcile client balances to ensure data integrity
• Response to customers concern and resolve any issue that may arise.
• Ability to handle difficult customer.
• Analytical and can work under pressure.
• Timely collection and recording of tax certificate.
• Preparing collection/payment details.
• Alternate Cashier.
• Ability to propose solution to all problem encountered
• Maintaining accounts receivable files & record.
• Performing bank reconciliations & monthly GL analysis.
• Taking up additional tasks that may be assigned to meet Departmental requirements.