Total 3 pr agent job vacancies in Quezon City

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Workboard on a daily basis. 
• Ensure arrival notices are communicated to overseas and customers. 
• Ensure accurate and timely client and vendors billing. 
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with Company’s procedures. 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Take ownership on the tasks been assigned. 

To perform related business activities of the Import –Customs relating to shipments and customs freight documentation to achieve its growth and profit objectives.

General Key Accountabilities:

1. Check, review and verify Customs inbound shipments before turning it over to Third Party Broker.
   • Use Document Completion and Compliance Checklist form. (Insert the path file here)
   • Coordinates with customer any discrepancy w/in 24 hours of receipt of documents and/or per customer SOP.
2. To perform related Customer Fit Import System (CFIT) functions in accordance with Customs OPS manual.
   • Refer to Core Event Code per OPS and/or Core Event Codes Summary posted in Common drive. 
3. Ensure other government permits or clearances are well coordinated with the customer and/or Expeditors origin prior to shipment.
   • Check if OGA permit is required prior to arrival.
   • Inform customer and/or EI origin once OGA permit is obtained.
4. Coordinates with the third-party broker and ensuring that broker complies with Expeditors and end-customer requirement in preparing import entry declaration.
   • Use Entry Details Checklist (insert the path file here) when checking the draft SAD/SDV.
5. Monitor permits or clearances managed by third Party Broker are compliant with the requirements.
   • Check if OGA permit is required prior to arrival.
   • Coordinates with Supervisor/AM/Customs Compliance Specialist if need assistance.
6. Ensure that customers are well - informed of the shipment status and required metrics sent in timely manner – per KPI.
   • Always refer to Customer SOP for the requirements.
   • Send shipment status daily on per shipment basis or per Daily Status Report in compliance with the customer requirements.
7. Ensure 3rd party broker billing is timely and accurate.
   • Coordinates with the documentation if no 3rd party billing posted in edoc at the time of posting of billing to Customs particularly for receipted charges.
8. Post billing invoice w/in the EI and Customer KPI.
   • Billing to customer must be posted w/in 3 days of RLS per OPS.
   • Comply with DAP, DDP Policy in posting FDS billing.
   • Make sure supporting documents are available before posting billing to customer so documentation team can dispatch the billing invoice timely per Customer SOP.
9. Coordinates with the Trucking Team for the delivery schedule. Monitor trucker’s DLV & POD performance.
   • Reserve truck at least 2 days prior to target delivery date and/or positioning of truck at CFS/CY.
   • Secure CRO/Gate pass at least 2 days prior to delivery date. Refer to CRO process per carrier requirement.
   • For any delay in empty container, escalate the matter with the customer & customer appointed freight forwarder/carrier. Any delay in empty container entails additional trucking cost hence timely communication is a key to collect additional trucking cost from the customer.
10. 10. Monitor Customs Work board and ensure necessary tasks completed in accordance with specifications and deadlines.
    • Files in Work board should be the current files. Ageing files requires explanation.
    • Work board must be always open throughout the day.  
    • Manage the requirement event codes per customer requirements.
11. 11. Root cause the exception report in Deployment Scorecard and implement CAPA.
12. To attend cargo physical inspection/examination and join in the cargo survey and/or join in the meeting with the broker/ customer when deemed necessary.
13. Assist the Supervisor/Manager and in maintaining compliance with the local authorities and other participating agencies.
14. Company controls, policies, procedures, processes, applications, tools, and systems are clearly understood and implemented.
15. To accept additional tasks as required by the Department to meet the needs.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.
• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operational system.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily while seated at desk.