Total 2 job vacancies by Expeditors

MANAGEMENT TRAINEE (MT) PROGRAM

Features of the MT Program

• One year program
• Structured training curriculum in specific business, management, operations and personal development areas
• Mentorship from senior management for professional and personal career guidance
• Exposure to every aspect of the business
• Opportunity to join teams across various projects
• Career advancement opportunity

How to Apply

• Submit 250–300-word long answers for each of the following five questions:

1. Describe your specific career aspirations and your reason for pursuing a management traineeship with Expeditors.
2. What historical person do you most admire? What about their life inspires you and which of their character traits would you like to possess?
3. Describe a situation in which you led a team. What challenges did you face, and how did you overcome them?
4. Describe a personal achievement that has had a significant impact on your life.
5. Discuss a non-academic personal failure. What did you learn from the experience?

Please send your CV and response via email to Jaja Sebastian (jaja.sebastian@expeditors.com).

SCOPE OF POSITION

Ensure customer service expectations are met, especially as they relate to data quality and integrity.  Orchestrate and engage our network  to ensure customer KPI and visibility requirements are effectively communicated and actioned. 

REPORTING STRUCTURE

There are two potential reporting lines.  1. reports directly into a GAM director if ASM is dedicated to a Global Account. 2. reports directly into a Customer Retention & Development Manager of their host branch.

PEER POSITIONS

Account Manager, Customer Business Analyst, AR Specialist

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Ensure customer expectations are documented within the customer SOP and executed within our operational teams.
• Provide reporting and visibility tools to the customer.
• Drive process improvement throughout your district and network.
• Maintain & update SOP’s which includes, but not limited to, rates, KPI expectations, and general customer service requirements.
• Manage spot quotes or quoting desk when applicable.
• Serve as a point of escalation within our network.
• Ensure proactive communication to customers on service irregularities.
• Track shipments and in transit monitoring (both at origin & destination) when needed.
• Provide communication to customers on out of scope shipments.
• Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.
• Design, set up and maintain any ad hoc reporting requests.
• Ensure data is accurate, timely and complete.
• Manage F2F shipments – if applicable.
• Monitor billing and receivables and assist with collections when needed.
• Provide assistance in resolution of claims and disputes.
• Be involved with EDI resolution & EDE management when needed.
• Own the T&I process for new business segments for existing customers if applicable.
• Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
• Ensure CRM family trees, and customer organizations are up to date.
• Escalate through the appropriate channels when customer is at risk.
• Pass on sales leads or other opportunities when uncovered.

MEASUREMENT OF SUCCESS

• Customer KPIs are being met
• Customer satisfaction
• Financial performance of customer (clean AR, healthy margins, revenue growth)
• Delivery of process improvements