Payment Operations Analyst
1 day ago
First Circle, founded in 2016, offers SME financing and is dedicated to building smart banking solutions for businesses. We are a trusted partner of t..
First Circle, founded in 2016, offers SME financing and is dedicated to building smart banking solutions for businesses. We are a trusted partner of the Philippine government and the official Finance Partner of the Department of Trade and Industry (DTI). Additionally, we are a pioneer data provider to the Credit Information Corporation (CIC) and the very first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. With a management team of ex-Morgan Stanley and ex-Bridgewater Associates executives, First Circle is focused on revolutionizing financial services in the region.
As the Payment Operations Analyst is a customer-facing role, you will be responsible for managing the entire payment processing workflow, ensuring accuracy, efficiency, and compliance throughout. You will also play a key role in optimizing payment systems and delivering exceptional client support.
Key Responsibilities:
- Oversee the entire payment processing cycle, ensuring all transactions are executed accurately and on time.
- Identify, monitor, and resolve discrepancies or issues related to payment transactions.
- Collaborate with cross-functional teams to enhance payment systems, workflows, and practices.
- Maintain detailed documentation of payment processes, ensuring compliance with regulatory and company standards.
- Provide exceptional client support, addressing inquiries, resolving issues, and ensuring smooth payment resolutions.
- Support the implementation of new payment methods and technological solutions to improve operational efficiency.
- Assist the Payment Operations Lead in preparing monthly reports and driving process improvements.
- Handle second-level verification for cheque verification and loan disbursement processes.
- Bachelor's degree in Business, Finance, Economics, or a related field with 1-2 years of experience in payment operations or financial services. Fresh graduates are welcome to apply.
- Strong analytical skills, with the ability to interpret and derive insights from data.
- Highly detail-oriented with strong organizational abilities.
- Proficient in Microsoft Excel, Google Sheets, and other analytical tools.
- Excellent communication and interpersonal skills, able to collaborate across teams.
- Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously.
- A proactive problem solver with a strong sense of initiative.
- Hybrid work set-up: 1-2 days per week in our BGC office; remote the rest of the time.
- Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
- Join a team with a deeply collaborative culture - expect support, feedback and friendship.
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