Total 2 job vacancies by Global Medical Virtual Assistants

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

QUALIFICATIONS:

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
  

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

As a Customer Call Center Representative at Global Medical Virtual Assistants, you will be the primary point of contact for our customers, providing exceptional customer service. You will handle inbound and outbound calls, address customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

TASKS:

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
• Make outbound calls to follow up on customer inquiries, resolve issues, and provide assistance as needed.
• Identify and assess customers' needs to provide appropriate solutions and information.
• Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
• Uphold company policies and procedures while delivering high-quality customer service.
• Meet and exceed performance metrics, including call handling time, first call resolution, and customer satisfaction ratings.

QUALIFICATIONS:

• Excellent verbal and written communication skills in English
• At least 1 year of experience in a customer service or call center role
• Proficient in basic computer applications and familiarity with CRM systems
• Committed in providing outstanding customer service and exceeding customer expectations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

RATE AND REWARDS:

• Starting rate is $700 (USD) monthly 
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home