Exciting Career Opportunity Alert!
Global Strategic is on the lookout for a talented Supervisor to join our dynamic team. If you're a natural leader with a passion for driving results and inspiring others, this is your chance to shine!
Why join us?
- Lead a dedicated team in a thriving environment
- Be part of a global company with growth opportunities
- Make a real impact with your skills and expertise
If you are interested in applying, send your resume to Careers@GlobalStrategic.com.
Responsibilities:
- Review and analyze program performance metrics to identify needs and opportunities for improvement.
- Provide written performance appraisals, setting clear objectives and expectations for team members.
- Act as a key escalation point for Supervisors and front-line team members to address and resolve operational issues effectively.
- Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
- Maximize the potential of team members through coaching, mentorship, and effective performance management techniques.
- Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
- Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
- Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
