Total 37 job vacancies by Globant Commerce Studio

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• Address Level 2 support escalations raised by leadership, requiring in-depth troubleshooting and problem-solving.
• Manage Level 2 complexity requests received through Slack and ServiceNow, involving intricate system interactions and advanced solutions.
• Take charge of critical incidents, coordinating response efforts, and ensuring rapid resolution.
• Conduct thorough root cause analysis for incidents and issues, going beyond symptoms to identify and address underlying causes.
• Develop and implement alert and automation solutions to prevent recurring issues and optimize workflows.
• Efficiently resolve issues within defined Service Level Agreements (SLA), ensuring minimal downtime and impact on business operations.
• L2 support for Hybris platform, resolving complex commerce-related issues
• Future Scope: application releases to production environments, ensuring smooth transitions and minimal disruptions.
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• Respond to inquiries and resolve issues submitted through Freshdesk (Guest Account & Support Inboxes).
• Manage AppBot Reviews and AppFeedback Inbox on social media platforms.
• Handle Level 1 complexity requests received through Slack.
• Address "Who_Am_I" tickets, prioritizing sailings and resolving backlog issues.
• Troubleshoot data issues related to Guest Apps and Loyalty programs.
• Resolve Level 1 ServiceNow tickets efficiently.
• Conduct thorough QA testing for Digital Product Operations (DPO) owned products.
• Develop runbooks, onboarding guides, and other documents to support internal and external stakeholders.
• Work from the Command Center, actively monitoring system performance and identifying potential problems.
• Shift from reactive issue resolution to proactive problem anticipation and predictive maintenance.

• Manage and maintain network infrastructure, including HP/Aruba switches, access points, and Palo Alto SD-WAN
• Administer and optimize cloud resources within Azure, Oracle Cloud, AWS, and Alibaba Cloud, ensuring cost-efficiency and scalability.
• Ensure the availability and performance of databases including Oracle, DB2, MS SQL Server, and MySQL.
• Perform routine maintenance tasks, including system upgrades, patching, security configurations, and equipment monitoring using cloud-native and on-premises tools.
• Identify and troubleshoot infrastructure issues, implementing solutions to maintain uptime and performance..
• Manage and administer Windows Server, Oracle, Ubuntu, and other Linux-based systems.
• Collaborate with IT teams across other disciplines to ensure smooth integration and problem resolution.
• Document procedures and maintain accurate records of all activities.
• Stay up-to-date on the latest technologies and best practices in the field.

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

• Design, implement, and maintain secure and scalable network solutions across diverse environments (remote, corporate, wired, wireless, SD-WAN).
• Integrate and manage cloud network deployments across Azure, OCI, AliCloud, and AWS platforms.
• Perform routine network maintenance tasks, including system upgrades, patching, security configurations, QoS adjustments, and equipment monitoring using SolarWinds tools.
• Proactively identify and troubleshoot network issues, minimizing downtime and ensuring service continuity.
• Leverage ITIL and ServiceNow to implement best practices for service management and incident resolution.
• Participate in on-call rotations and provide after-hours support as needed.
• Collaborate with cross-functional teams and external partners to achieve common goals.
• Contribute to knowledge sharing and act as a subject matter expert (SME) for network infrastructure systems.
• Participate in enterprise disaster recovery exercises to ensure business continuity.

• Oversee the 24/7 operations including traditional NOC monitoring, Level 2 support, and weekend server patching across global locations.
• Possess in-depth knowledge and experience of cloud solutions (Azure, Oracle Cloud, Alibaba Cloud), on-premises infrastructure (Windows Server, Linux, HP/Aruba, Palo Alto SD-WAN), and databases (Oracle, DB2, MS SQL Server, MySQL).
• Proactively identify and troubleshoot network and infrastructure issues, minimizing downtime and ensuring service continuity.
• Utilize and contribute to Knowledge Base (KB) and Standard Operating Procedures (SOPs) for efficient issue resolution and team learning.
• Continuously evaluate and optimize processes and procedures for efficiency and effectiveness.

• Lead and participate in full lifecycle implementations of SAP S/4 HANA 
• Possess in-depth knowledge of SAP FICO (Product Costing, FSCM, Fixed Assets), SD, EWM, MM modules, and their integration with each other and third-party applications.
• Demonstrate expertise in data integration technologies like EDI, ALE, and interface development.
• Stay current on SAP innovations like BTP and Fiori Apps, translating them into business value.
• Have proven experience in the MedTech or Pharma domain.
• Facilitate workshops with end-users to gather requirements and feedback.
• Collaborate closely with Process Leads on:
  • Refining business user stories
  • Resolving key design decisions
  • Mapping end-to-end business processes
• Develop comprehensive documentation including business process documents, functional designs, and integration plans.
• Manage & Enhance Gap dispositioning / Development objects, ensuring effective resolution.
• Utilize agile methodologies (e.g., Jira) and visualization tools (e.g., Visio) for efficient project management.
• Possess a strong desire to learn new technologies (S/4 HANA, MuleSoft, API, CDL) and stay ahead of the curve.
• Proactively identify and assess potential impacts of process changes on legacy and satellite systems.

The main responsibilities will include but are not limited to:

• Write standards-compliant code including testing/debugging in both IOS and Android
• Works with Visual and UX Designers to translate visual concepts into functional native application experiences
• Ability to take graphic files and translate them into a functional experience on mobile platforms
• Participate in the functional requirements definitions for new or modified applications
• Work closely with internal development and design teams to ensure flawless integration with back-end technology and a great user experience
• Maintain continuous contact with all internal and external stakeholders through the project and after completion making sure features are delivered with high quality and on time
• May provide assistance, identification and technical analysis for incident troubleshooting
• Promote good coding practices within their team

The primary responsibilities will include but are not limited to:

• Work with internal teams and external vendors to gather requirements, prototyping, architecting and implementing/updating solutions
• Provide Sitecore guidance into the selection, scope, design, development, delivery and continual service improvement of technology solutions.
• Nurture/enforce and monitor product technical excellence and high quality
• Ensure all technical documentation is complete, accurate, and current for new or modified modules/applications according to defined guidelines and standards
• Develop, maintain, troubleshoot, enhance and document components develop by self and others as per the requirements and detailed design
• Conduct testing and code review, deployment in a continuous integration environment (CI)
• Champion continuous improvement in the Sitecore platform team and the wider engineering teams.
• Assist with support analysis and troubleshooting on primarily Sitecore platforms and, where possible other internal systems

Other duties and tasks will be assigned as required.

The primary responsibilities will include but are not limited to:

• Engage actively in technical design and solution architecture discussions, contributing insights for backend web applications and web APIs that underpin the digital/ecommerce platform and seamlessly integrate enterprise services across all business domains.
• Craft reusable code and libraries, demonstrating a forward-thinking approach that enhances efficiency for future development endeavors.
• Drive optimization initiatives for existing applications, focusing on enhancing performance and scalability to meet evolving business needs.
• Conduct rigorous testing and code reviews, ensuring code quality and deployment efficiency within a continuous integration environment (CI).
• Provide essential support in technical analysis for escalated incidents, leveraging your expertise to swiftly address and resolve challenges in the development lifecycle.

Other duties and tasks will be assigned as required.

Today we have a unique opportunity for a talented Product Owner/Business Analyst to join our team to ensure technical solutions meet business needs and requirements.

RESPONSIBILITIES

• Gather & document customer requirements, map them to platform capabilities, and build solution architecture.
• Collect Software Requirements, including writing use cases, constructing workflow charts, and diagrams.
• Create 'as is' and 'to be' process maps.
• Provide recommendations for process improvements.
• Identify strengths and weaknesses in the current client systems and processes.
• Hold continuous communication flow with external stakeholders.
• Take full ownership of project and software support documentation.
• Analyze and design the Shopify system.
• As a Senior team member provide learning support to more junior colleagues. 

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback