Total 2 talent acquisition specialist job vacancies in The Philippines

As the Quality & Knowledge Specialist, you are responsible for the quality & knowledge management for your markets. You are responsible for collaboration with both in-house and out-sourced operations, maintaining and increasing CS global quality. We are looking for a specialist with strong analytical skills and a business mindset that contributes to delivering excellent customer service. You also have a good understanding of quality and knowledge in customer service.

Key Responsibilities

• Maintain and control quality assurance processes and standards.
• Analyze performance data to identify trends and areas for improvement.
• Lead the quality and knowledge management processes for both in-house and outsourced teams.
• Work closely with in-house and outsourced operations teams to ensure alignment on quality and knowledge management initiatives.
• Implement knowledge management best practices and tools.

The Talent Acquisition Partner (Store Persona) is a TA professional who owns the delivery of end-to-end recruitment processes for their assigned open roles. Using their specialized understanding of the competence area(s) they specialize on, the TAP works closely with hiring managers as an advisor, providing market insight, building job ads, executing talent sourcing and engagement to build pipelines, owning the candidate experience across the full process, setting up assessment frameworks, and preparing and negotiating job offers.

You are an experienced, highly energetic HR professional with a strong background in recruitment who likes to proactively engage, guide, and negotiate with stakeholders (candidates, hiring managers, leaders, interviewers, etc.) in your day-to-day. You have strong Talent Sourcing and Copywriting & Branding skills that help you find and engage the right talent; top class Talent Assessment skills that ensure we hire the right colleagues with the needed profiles, stellar Communication, Stakeholder Management and Negotiation skills to be able to get everyone on board towards a common direction, and a good base in Data Analytics to set KPIs and assess the performance of your recruitment funnel and continuously improve.

Key responsibilities

• Own full life cycle of all assigned open roles including ensuring accurate systems (SN and ATS) administration, job ad writing, talent sourcing, pipeline building, candidates’ applications planning and execution.
• Enable the best possible hiring decisions by designing the competence assessment process, equipping hiring managers with Team-fit interviews, aligning expectations, and advising hiring managers in hiring decision-making.
• Deliver exceptional candidate experience by giving concrete feedback, ensuring appropriate handover of hired candidates to the pre-boarding process.
• Participate in the team's Roadmap creation and management during yearly planning, and quarterly & monthly reviews. 
• Proactively communicate, collaborate, and serve as a business partner by adding value to the business through insights, expertise, and professionalism.