Total 3 regional recruitment lead job vacancies in pasig metro manila

We are a dynamic Managed Service Provider (MSP) specializing in delivering innovative IT and cyber solutions that drive efficiency, security, and compliance for our clients. With a focus on Microsoft Cloud technologies, we are seeking a Technical Lead to join our team.

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Technical Lead is a pivotal role that will oversee technical projects, assist with new client deployments, and lead research and development to elevate our technical offerings.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

You will need to possess a high level of customer service experience, always prioritizing client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humor and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Serve as the technical lead for projects involving Microsoft 365 migrations, cloud implementations, and other IT initiatives.
• Oversee and execute migrations to Microsoft 365 from various sources, including Google Workspace, on-premises Exchange, and third-party platforms.
• Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on operations.
• Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
• Establish, document, and implement technology processes and procedures.
• Provide prompt and cordial Email/Phone support, working with the help desk staff to resolve project tasks or tickets within SLA deadlines.
• Collaborate with the Engineering team on escalated tickets or recurring issues to identify and resolve root causes.
• Handle tasks and IT projects as directed by management.
• Provide research and development (R&D) expertise to identify, evaluate, and implement new tools, services, and technologies to enhance technical offerings.
• Work with ConnectWise Manage, Automate, and Control platforms to ensure efficient service delivery and support processes.

Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients.

We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services. Tech Hub Shift Leaders ensure their shift delivers a quality, customer focused experience for end users. 

They motivate their shift and lead by example, are customer centric and understand the link between delivering responsive, proactive support and customer satisfaction. The position requires a combination of strong troubleshooting, planning, communication and customer service skills and includes a mix of on-call tasks and day to day business as usual support.

As Tech Hub Shift Leader you understand that a customer focused, slick Service Desk can deliver business edge. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Responsibilities

• Manage a shift of Tech Hub engineers
• Mentor/coach junior staff
• Ensure resource is allocated effectively to deliver workloads
• Create an engaging, open and collaborative culture within the team
• Oversee day to day operations to ensure shift runs smoothly
• Monitor and report on team performance
• Create a standard set of MI for your shift
• Produce ad-hoc reports as required for Board/Executive review etc
• Use reporting techniques to identify trends, patterns and opportunities to improve the service we deliver.
• Address issues with individual performance, putting plans in place to help colleagues reach their potential.
• Ensure team are following best practice processes
• Delegate tasks and set achievable deadlines
• Assist the Global Head of IT Service Delivery on strategic projects
• Take part in other ad-hoc projects as required
• Take the lead role during Major Incidents, moving from RED to GREEN.
• Document Major Incidents and follow through on root cause.
• Work with Business Partners to improve the service we deliver to the customer.
• Communicate experience and knowledge to other members of the Global IT function
• Provide on-call support when required
• Take the lead in developing good customer service initiatives
• Regularly review customer satisfaction surveys and focus on areas of concern
• Act as an escalation point.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.

Investor Solutions

The creation of Asset Owner Solutions stems from many years of servicing multi-asset, fund-of-fund clients. Clients have been requesting solutions that provide full transparency on their portfolios which include fundamentally private equity funds as well as equities & bonds, investors need to know the finer details of their total portfolios and they are required to “drill down” into their underlying assets and sub-portfolios. Technology and data solutions are becoming more important to deliver these services.

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Provision of ad-hoc analysis or reports
• Handle resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Design and review reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within AOS, take initiatives to improve the control environment of reporting output and deliverables to clients and identify ways to improve the efficiency of AOS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress
• Liaise with AOS colleagues, attending conference calls and advising on any additional project work or improvement activities
• Drive projects focused on automation/improvement of manual data extraction activities
• Conduct a first-pass review of work done by Data Analyst colleagues
• Assist the Data Manager in workload management, resource planning, and induction of new joiners

Personal Specifications

• Mathematical/statistical background
• Strong attention to detail
• Excellent organisational, prioritisation, and interpersonal skills
• A strong ‘Can Do’ attitude and ability to lead by example
• Strong ownership of tasks and sense of teamwork
• Ability to work independently
• Excellent written and verbal communication skills