A Business Support Manager is a senior-level professional who oversees the planning, coordination, and implementation of business support activities to ensure the smooth operation of an organization's business processes. The primary responsibility of a Business Support Manager is to lead and manage a team of Business Support Analysts and other support staff to deliver high-quality support services to various business units.
Key Responsibilities:
- Manage budgets and financial resources, ensuring that expenses are controlled and allocated efficiently.
- Build and maintain relationships with key stakeholders, including business leaders, team members, and external partners.
- Oversee the development and implementation of process improvements, working closely with business leaders and stakeholders to identify areas for improvement.
- Develop and implement business plans, strategies, and goals to support the organization's overall objectives.
- Develop and maintain effective communication channels with stakeholders, including regular reporting, progress updates, and issue resolution.
- Lead change management initiatives, ensuring that changes are implemented smoothly and with minimal disruption to operations.
- Ensure that quality standards are met, conducting regular audits and assessments to identify areas for improvement.
- Collaborate with other departments, such as Finance, and Human Resources, to ensure that business support activities align with organizational objectives.
- Identify and mitigate risks associated with business support activities, ensuring that the organization is protected from potential threats.
