ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics such as attendance, end-of-day reports, compliance and company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports
• Perform other supervisory tasks as required
- 1-2 years of experience as a Team Leader in a Airline/Travel account
- Excellent Verbal and Written English Communication Skills
- Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
- Can start ASAP
- Amenable to working in Shaw Blvd, Mandaluyong office and in shifting schedules
