Total 7 account officer job vacancies in Makati City

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products and services to customers
• Identify and escalate priority issues to the appropriate person
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Meet or exceed individual/team targets

• At least 1 Year BPO experience
• Has email/ticketing support experience
• A background in automotive, logistics and e-commerce is a plus
• Excellent verbal & written English skills
• Must be detail-oriented and displays critical thinking
• Willing to work on site in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Onboarding Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Onboard aides in using client app tool
• Make outgoing calls to aides to follow up on their click in for the day   
• Handle both inbound and outbound calls         
• Responds to SMS, communicates to aides via text

• At least 6 months BPO experience in a voice account
• Experience in recruitment/onboarding is a PLUS
• Excellent verbal and written English skills
• Attention to details is required
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced EMPLOYEE ENGAGEMENT OFFICER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Engagement Initiatives: Develop and implement programs and activities to boost team morale and cultivate a positive work environment.
• Feedback Collection: Conduct regular surveys and focus groups to gather feedback on employee satisfaction, and act on findings to make continuous improvements.
• Event Management: Organize and oversee both online and in-office corporate events, company anniversary, and sports activities, including team-building activities, holiday celebrations, and wellness programs (physical, mental, financial)
• Wellness Programs: Design and roll out wellness initiatives that address the physical, mental, and emotional well-being of staff.
• Retention Strategies: Collaborate with HR to develop and refine strategies aimed at increasing employee retention.
• Performance Rewards: Work with leadership to develop a rewards and recognition program that acknowledges outstanding performance and contributions to the company.

• At least 2 years of work experience within EMPLOYEE ENGAGEMENT
• BPO experience is a plus
• Willing to work on night shifts and in both sites - Makati and Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the team and come up with new ideas on maximizing efficiency and productivity
• Identify and escalate priority issues to the appropriate person
• Delegate work as necessary
• Will do productive and administrative work
• Handles customer inquiries and resolve concerns promptly
• Provide accurate and detailed information about our products and services to customers
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills

• At least 6 months experience as a Team Lead
• Has email support experience
• A background in automotive, logistics and e-commerce is a plus
• Good communication skills (oral and written)
• Must be detail-oriented and displays critical thinking
• Willing to work on site - Makati

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

STA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Associates to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
• Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
• Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
• Confirm and update patient demographic and insurance information to ensure accurate billing.
• Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
• Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

• At least 6 months of Medical Billing experience focused on Revenue Cycle Management/ Accounts Receivable 
• Good Working knowledge (US Healthcare, Claim Denial / Rejections)
• Good written and verbal English communication skills
• Detail-oriented
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PROCUREMENT AND FINANCE OFFICER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manage vendors and suppliers of the organization
• Control finances / expenditures
• Manage vendor accreditation
• Perform accounts payable and receivable tasks

Monthly Salary: PHP 30,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• speak to US patients and assisst them with their concerns
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Meet or exceed individual and team targets

Monthly Salary: PHP 21,000

• At least 6 months of BPO experience, preferably with customer service accounts handling medical accounts. Proven customer support experience or experience as a Client Service Representative
• Must have good communications skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be willing to work on-site BUENDIA, MAKATI

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives