Total 105 job vacancies by ISTA

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Onboarding Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities:

• Covering afterhours and creating login credentials to new staff
• Coordinating mostly via Email and updating the system regarding available shifts for nurses
• Handling general back-office tasks    

• At least 6 months BPO experience
• Excellent written and verbal English communication skills
• Attention to detail is required
• Willing to work onsite in SHAW, MANDALUYONG
• Amenable working shifting schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, review, approve.
• Checking GL codes and reconciliation.
• able to actually issues payments as well via a check PDF.
• Communicating directly with the property managers and vendors regarding issues with an invoice or questions,

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Good communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Willing to onsite in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced ACCOUNTS PAYABLE SPECIALIST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Drafting of invoices
• Processing of Stampli Card
• Review monthly statements
• Requesting of W9 forms
• Invoice verification

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Excel/Google Sheets

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced EMPLOYEE ENGAGEMENT OFFICER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Engagement Initiatives: Develop and implement programs and activities to boost team morale and cultivate a positive work environment.
• Feedback Collection: Conduct regular surveys and focus groups to gather feedback on employee satisfaction, and act on findings to make continuous improvements.
• Event Management: Organize and oversee both online and in-office corporate events, company anniversary, and sports activities, including team-building activities, holiday celebrations, and wellness programs (physical, mental, financial)
• Wellness Programs: Design and roll out wellness initiatives that address the physical, mental, and emotional well-being of staff.
• Retention Strategies: Collaborate with HR to develop and refine strategies aimed at increasing employee retention.
• Performance Rewards: Work with leadership to develop a rewards and recognition program that acknowledges outstanding performance and contributions to the company.

• At least 2 years of work experience within EMPLOYEE ENGAGEMENT
• BPO experience is a plus
• Willing to work on night shifts and in both sites - Makati and Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of experience as a BPO CSR handling a US HEALTHCARE INSURANCE account
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Handle incoming calls to book appointments based on the client's preferred schedule. 
• Make outbound calls to confirm scheduled appointments. 
• Verify insurances and contribute to assigned projects. 
• Manage customer inquiries and promptly address concerns. 
• Offer accurate and detailed information about our products and services to customers. 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 1 year experience in a BPO setting
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN Clinical Auditors to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Current and valid PHRN license
• 1 year work experience in a clinical setting
• Strong knowledge of prehospital patient care protocols, standards, and regulatory requirements.
• Excellent attention to detail and analytical skills.
• Good Verbal and Written English Communication Skills​
• Ability to work independently and collaboratively in a team-oriented environment.
• Commitment to continuous learning and professional development.
• Willing to work on shifting schedule.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Address concerns via incoming calls 

• Answer inquiries thru messages via simple text 

• Do outbound calls to homecare aids and facilities 

• Other admin task like sorting folders and files 

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months experience  
• Excellent verbal & written communication skills 
• Ability to display empathy and patience in addressing customer concerns 
• Strong problem-solving skills 
• Adaptability to a changing work environment  
• Ability to remain calm under pressure 
• Proficiency in using computer systems & relevant software 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT SYSTEMS ADMINISTRATOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Installing, configurating and maintaining relevant applications being used within the organization  
• Fine-tuning of configuration of application settings for optimal performance 
• Applying OS/security patches and upgrades on a regular basis, and upgrade administrative tools and utilities. 
• Analyzing processes, technologies, and vendors continually to find areas for improvement 
• Maintaining the security of the organization's IT systems and data. Ensuring that IT processes are followed by IT staff, adhering to security standards and regulatory requirements. 
• Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents 
• Providing guidance, mentorship, and support to team members, fostering a positive and productive work environment. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years Systems Administrator experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Training Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

- Respond appropriately to learner needs for clarification and feedback

- Evaluate learner performance

- Prepare appropriate reports

- Evaluates class and individual agent level performance

- Demonstrates patience with all types of learners

- Coaches employees one on one; creation of audits trackers and files

- Conducts pre and post training surveys where applicable

- Collaborate with other support/functional groups to achieve positive results

- Works with operations to address employee performance gaps

- Participates in client interaction

• Minimum of 6 months in the BPO industry as a TRAINER

• Strong computer skills with knowledge in Microsoft Excel/Google Sheets

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent analytical skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work well in a team environment.

• Ability to work independently

• Willing to work in a Nightshift

• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities: 

• Inbound & outbound calls from customers or healthcare providers
• Checking patient's insurance status

Job Description

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months of BPO healthcare work experience ​
• Knowledge in Authorization is a plus​
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Buendia, Makati​
• Willing to work on night shifts​

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities

• Processing client referrals 
• Assisting providers with their schedule and referrals and inquiries
• Assisting providers inquiries via email 
   

• At least 6 months of BPO work experience ​
• Work experience using MS Applications is a plus (MS Word, MS Excel)​
• Excellent written and verbal English communication skills​
• Amenable to work ONSITE in Shaw, Mandaluyong​
• Willing to work on night shifts​

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SOURCING AND RECRUITMENT LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Lead a team responsible for the execution of sourcing and hiring quality talent on time.

• Design, build and establish results-oriented sourcing activities both virtual and in-person to drive applications from qualified candidates at the right time for the hiring requirements of the company

• Manage the overall sourcing strategies including governance of productivity, data tracking, results monitoring, reporting, analysis, and insights encompassing assigned scope

• Provide direction and guidance to the team, ensuring that target applications and hires are met based on committed sourcing plan and budget

• Collaborate with internal and external partners such as operations, HR/admin and vendors on project and initiatives related to delivering on hiring needs

• Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements and solutions for the company’s recruitment strategies

• Implement process improvement through root-cause analysis to improve operational efficiency and hiring capabilities for hiring programs within the company

• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tool

• Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting

• Promote the company’s image to candidates and external service providers and ensures that the company is represented in the most accurate and appropriate way to all candidates

• Drives the highest standards of ethical behavior for all staff involved in the recruiting process

• Perform Ad-Hoc tasks and duties related to the role that may arise due to business need

• Prior experience on a Senior Manager or Director level position

• 3+ years of experience managing the overall Recruitment/Sourcing process ideally for a BPO or similar company

• Solid experience in social media, research and market analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

•    Oversees daily operations for all agents delivering high-quality and valued services

•    Conduct training and coaching, including insights and action plans to improve

•    Analyze and report on productivity and other metrics such as attendance, end-of-day reports, compliance and company protocols

•    Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports

•    Perform other supervisory tasks as required

• 1-2 years of experience as a Team Leader in a Airline/Travel account
• Excellent Verbal and Written English Communication Skills
• Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
• Can start ASAP
• Amenable to working in Shaw Blvd, Mandaluyong office and in shifting schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• A minimum of 6 months of experience as a Customer Representative is required
• Must be proficient in using Adobe Acrobat and PDF to process documents
• Familiarity with MS Office applications such as MS Word and Excel is advantageous
• Prior experience in maintaining client records and documents is a plus
• Capable of adapting to a fast-paced training environment

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

STA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
• Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
• Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
• Confirm and update patient demographic and insurance information to ensure accurate billing.
• Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
• Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

• At least 1 year of Medical Billing experience focused on Revenue Cycle Management/ Accounts Receivable 
• Good Working knowledge (US Healthcare, Claim Denial / Rejections)
• Good written and verbal English communication skills
• Detail-oriented
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CSR Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the team and come up with new ideas on maximizing efficiency and productivity.
• Identify and escalate priority issues to the appropriate person.
• Delegate work as necessary.
• Meet or exceed individual/team targets
• Will do productive and administrative work
• Handles customer inquiries and resolve concerns promptly
• Provide accurate and detailed information about our products and services to customers
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills

• A minimum of 2 year of experience as a Customer Service Team lead is required
• Possesses strong communication and written skills
• Proficient in MS Office applications such as MS Word and Excel is advantageous
• Capable of adapting to a fast-paced training environment
• Must be detail-oriented and displays critical thinking
• With pleasing personality.  
• Being an Extrovert is advantageous. 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Front - End Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid
• 1 year BPO (US Healthcar) related to authorization process
•  Good to excellent communications (both verbal & written) and detail oriented
• Good work management skills
•  Familiar with common medical terms  

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives