Customer Relations Officer, Part-Time (Fixed Term), IKEA Pasay City
3 days ago
About the job
Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visi..
About the job
Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.
Your Assignment
- You ensure that customers have a memorable shopping experience in the store for a win win situation and for repeat business;
- You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
- You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
- You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
- You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
- You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.
Official account of Jobstore.
