Total 3 public relations manager job vacancies in The Philippines

About the job
Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your Assignment

• You ensure that customers have a memorable shopping experience in the store for a win win situation and for repeat business;
• You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
• You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
• You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
• You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.

• Optimise sales and long-term profitability, decide on gross margin and profit budgets, as well as drive our ambition of being first choice for home furnishings, including ecommerce.
• Work with the other functions within the Country Commercial Team to develop long-term strategies, engage partners, execute tactical plans, establish clear goals, and translate ideas into realities that are in line with our business plan and commercial priorities.
• Know our global priorities, our range, life at home, and competition to meet the needs of our customers at home.
• Analyse the qualitative performance of our market, and ensure the Service Office Selling team in Philippines leads and supports their matrix in existing and new IKEA stores; with a solid understanding of retail basics, easy buying process, and having a complete customer offer.
• Work with the Store Sales Managers to help them make improvements to their customers’ shopping experience, and working with them to develop their commercial skills.

About the job

Reporting to the Swedish Food and Bistro Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: Swedish Food Markert, Bistro, Cafe and Bites. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

You will lead and manage the IKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, and take actions that contribute to sustainability, such as waste management and investments;