Total 84 job vacancies by Ikano-Retail

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

About the job

We want to fill this position with a strong contributor to the Human Resource function, securing HR subject matter expertise in Payroll, HR & Office Admin; someone who shares our vision of "creating a better everyday life for the many people.

Your assignment

• You will be reporting to the Payroll & HR Admin Manager, Philippines

• You are responsible for the centralised payroll and salary administration of co-workers; manage the year-end income tax activity and 13th month reporting with DOLE.

• You ensure payroll & HR practices are in compliance to the national legislation and timely submission of statutory related documents.

• You will participate on payroll audit and support the rewards team in external compensation and benefits-related surveys for market benchmarking.

• You will be involved in both HR Admin activities, from data management, recruitment, on boarding, benefits administration to off boarding and work-pass related matter which includes mobility support for our co-workers in Service Office.

• You will participate in continuous improvement projects related to payroll and HR Admin matter.

About the job

Reporting to Graphic Communications Leader, this Associate Role is tasked to secure that store communication completes and amplifies shopping experience and range presentation through IKEA visual and verbal identity thereby contributing to building consumers’ perception of the IKEA brand in the local market as unique and consistent.

Your assignment:

• Use graphic communication competence to strengthen the uniqueness and consistency of the IKEA identity in store communication by applying the principles of IKEA visual and verbal identity;
• Actively contribute to the department action plan with initiatives that will grow the business and support longterm profitability and execute the agreed plans in close co-operation with other functions;
• Plan, implement and evaluate store communication to ensure that it conveys the benefits of the IKEA Concept as well as completes and enhances range presentation by using proven solutions, best practices, guidelines and national directions;
• Actively contribute to developing, implementing and evaluating store communication strategies that support a convenient shopping experience by using knowledge about life at home and shopping behaviour in the local market;
• Respect routines and responsibilities, work together with the Com&In team and other functions in the store, act quickly to exploit commercial opportunities and understand the impact of your actions on the financial results;
• Secure visual balance and consistency, quality and simplicity, cost-efficiency and sustainability in producing and implementing store communication;
• Stay up to date with knowledge about home furnishing, communication and retail design trends to follow creative directions that inspire and surprise store visitors through the IKEA visual and verbal identity;
• Keep visitors in mind and minimise disruption when working on the shop floor.

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Prepare and maintain prepayment amortization and accruals schedules and reconciliation schedules
• Reconcile monthly GL accounts and subledger balances (like inventory/prepayment/other assets/accruals)
• Assist in the review and submission of tax returns and supporting alphalist or reports
• Ensure timely, accurate and consistent compliance with the accounting standards and tax regulations of the recorded financial transaction
• Supporting the Finance Manager with the statutory audit process and preparation of the audited financial statements
• Support and provide training to Store/Service Office Finance relating to General Accounting or Tax reporting
• Archiving of Accounting documents

Other ad hoc task as assigned and support general accounting functions

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Kitchen Food Manager, this TEAM LEADER role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Kitchen. He/She strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Store Accounting Manager, this ASSOCIATE role is to be part of the Finance organisation in IKEA Philippines supporting Store, and by that support the growth of IKEA businesses by ensuring accurate and timely work practices on: Store Sales and tender reconciliations

Your assignment

• You ensure daily sales reconciliation are done accurately and in timely manner;
• You verify posted amount in statement are duly supported with valid document;
• You investigate and validate material discrepancies with Cash Office and Customer Relations;
• You prepare monthly cash discrepancy report;
• You are expected to generate localized reports monthly for archiving;
• You prepare and ensure accurate eSales file for monthly BIR submission;
• You are task for reconciliation of monthly GL accounts;
• You are expecting to assist Store Accounting Manager in preparation of monthly reports and audit schedules;
• You are assigned to other ad hoc tasks related to accounting and finance.

About the job 

Reporting to the Goods Flow Manager, this Assistant Manager role is responsible for the execution of goods flow processes within the assigned areas of the store.

This is accomplished by working alongside other Goods Flow co-workers, cooperating with other functions in Sales and Communication & Interior Design, and working with the Sales and Supply Support team, to ensure the preconditions for an effective and efficient replenishment of sales spaces and picking of goods for our customers, with a focus on excellence in execution. 

Your assignment 

• You work closely with the Goods Flow team to secure correct usage of short-term capacity of the store in order to maximize efficient logistics operations by considering space, equipment and people; 

• You influence and lead the goods flow co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer picking at all times at the lowest possible cost; 

• You identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure the future succession; 

• You live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team; 

• You ensure that the goods flow team works in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment; 

• You contribute with relevant goods flow input and feedback to the store business plan and logistics action plan and ensure that these actions are implemented in the inbound - and outbound goods flow processes. 

About the job 

Reporting to the Goods Flow Manager, this Assistant Manager role is responsible for the execution of goods flow processes within the assigned areas of the store.

This is accomplished by working alongside other Goods Flow co-workers, cooperating with other functions in Sales and Communication & Interior Design, and working with the Sales and Supply Support team, to ensure the preconditions for an effective and efficient replenishment of sales spaces and picking of goods for our customers, with a focus on excellence in execution. 

Your assignment 

• You work closely with the Goods Flow team to secure correct usage of short-term capacity of the store in order to maximize efficient logistics operations by considering space, equipment and people; 

• You influence and lead the goods flow co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer picking at all times at the lowest possible cost; 

• You identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure the future succession; 

• You live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team; 

• You ensure that the goods flow team works in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment; 

• You contribute with relevant goods flow input and feedback to the store business plan and logistics action plan and ensure that these actions are implemented in the inbound - and outbound goods flow processes. 

About the job

Reporting to the Kitchen Food Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Kitchen. He/She strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

Your assignment

· You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;

· You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;

· You work with your manager to actively contribute and support relevant marketing and in-store activities;

· You ensure your area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience;

· You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.

About the job

The Loyalty Communications Specialist is responsible to use the IKEA business priorities, knowledge of range and markets to optimise loyalty development and performance across all functions in the Philippines. The Loyalty Communications Specialist is responsible to support the development of the loyalty program now & in the future thereby securing a high level of performance in the Philippines. By using data and insights from competence tools, the Loyalty Communications Specialist participates in developing a strategic approach to initiatives, tools and reporting methods used to unleash potential across the country.  Loyalty Communications Specialist will deliver trainings and knowledge transfer relating to IKEA Family Club in Ikano Retail.

Your assignment

• Responsible for the conceptualization of communications / content for IKEA FAMILY and småles members (to ensure they visit IKEA stores more frequently and buy more) and delivery of these communications to members.
• Secure that all loyalty communications content created by IKEA is compelling, meaningful, relevant, and creative executions are integrated, consistent and of high quality, delivering on set campaign objectives that secure alliance with IKEA brand values within visual and copy identity guidelines.
• Working closely with the Loyalty Manager, Commercial Activities, IKEA Food, Local Marketing Managers, and country marketing team to plan a loyalty communications calendar/brief as a base to develop communications materials for IKEA FAMILY and småles members.
• Responsible for conceptualizing aligned loyalty communications content that supports external comms campaign or collection launches, Loyalty campaigns for points/voucher redemptions, IKEA food and product offers for members for the country.
• Conceptualization of quarterly content and development of creatives for two editions of the småles newsletter (i.e., Bug News and Bug News Lite) for the country.
• Responsible for conceptualizing Club exp communication, community management and members acquisition and engagement.
• Contribute to the development of Loyalty Programme and other admin tasks:
• Provide support to the Local Marketing Managers with ad-hoc ideation of the småles initiatives to recruit more loyalty members, increase visits, and improve member engagement.
• Feedback on effectiveness of the country’s current CRM programme and share ideas with the Loyalty team and Local Marketing Managers to support future developments.
• Contribute to the accuracy of the loyalty budget, expense admin and monthly reconciliation with finance, etc.
• Responsible for securing partnerships with other brands for the IKEA FAMILY loyalty programme that benefits our members.
• Database preparation: For CRM365 -prepare ad hoc marketing lists in Click Dimensions or extract out for DM and SMS. For Legacy CRM -Extract leads from CRM, clean up the list before upload into Cheetah, send to vendors for DM and SMS blast.
• Work with Regional Loyalty Specialist and IT Operations for local bug fixing deployment and onsite testing (ad hoc).
• Work with Sales to secure smales merchandise from Children's range (4 times/year).
• Answering queries from CCC and CR in case of escalation. For Legacy CRM: support in crediting points in CRM system (ad hoc).
• Other administrative tasks: submit monthly liability report, send IKEA FAMILY batch card (2x /month), manage IKEA FAMILY voucher stock (only in Legacy CRM).
• Work on other tasks and projects as assigned that will contribute to the development of IKEA retail operations (i.e., global, regional, country, or local initiatives).
• Support building the sustainability perception via IKEA Family members.
• Support the Regional Loyalty Roadmap

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is a safe and secure environment at all times for visitors and co-workers;
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

About the job

Service Operations Specialist is responsible for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation in the market service fulfilment network including:

• Daily operations for services connected to internal and external service partners
• Operational excellence
• Efficiency and continuous improvement
• Short and mid-term capacities
• Cost development and contribution to the cost goal
• Lead-time development
• Sustainability

Contribute to the operations and development of the Service Fulfilment organisation with a customer-centric and collaborative approach in focus. Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

Your assignment

• Responsible for creating performance reports from IT solutions to enable a high performing daily operation and an efficient distribution network connected to service fulfilment including capacity utilization, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer.
• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well and provide and excellent quality in the meeting with the customer.
• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders to reach excellence in execution and exceed customer expectations.
• Identify, assess and in cooperation with the Ikea for Business Country Manager, select potential partners as needed for expansion of IB’s service offer.
• Throughout the process of fulfilment, always keep the customers updated on the position of delivery and ensure the quality of all information being passed on.
• Oversee the interface between IB and SSS, to ensure clarity and alignment of all parts of the supply chain.
• In coordination and cooperation with sales management, ensure that after-sales services related to fulfilment are done with precision and to the highest possible standard.
• Support Service Fulfilment developers in tender activities.

About the job

Reporting to the Sales Team Leader, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

About the job

To be part of the finance organisation in IKEA Philippines supporting Service Office by that support the growth of IKEA businesses by ensuring accurate and timely work practices on:

• Processing and payment of invoices from local and foreign vendors and reimbursements to co-workers.
• Tax recording and remittances on local and foreign payments.

Your assignment

• Verify invoices and billings to ensure correctness and completeness of supporting documents (e.g. billing/sales invoice, receipt, purchase order) prior to payment processing.
• Prepare and ensure timely payments to local and foreign vendors including co-worker's claims.
• Liaise with vendors on payment related enquires.
• Liaise with banks for any issues related to payment.
• Prepare and ensure accurate and timely preparation and payment of monthly/quarterly tax returns and reconcile with the book.
• Reconcile payments and perform monthly bank reconciliations.
• Generate vendor aging report and follow up long outstanding invoices.
• Reconciliation of monthly GL accounts and vendor balances.
• Assist Assistant Finance Manager/Finance Manager in the preparation of monthly reports and audit schedules.
• Support and provide training to Store Accounting Assistant in handling Store payables functions.
• Other ad hoc task as assigned and support general accounting/accounts payable functions.

Reporting to the Food Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Restaurant. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

About the job

Reporting to the Sales Team Leader, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

About the job

Reporting to the Goods Flow Team Manager - Parcel, this Associate role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Goods Flow Team Manager - Parcel, this Associate role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

About the job

Reporting to the INTERIOR DESIGN MANAGER, this SPECIALIST role is tasked to inspire and surprise visitors by creating relevant, functional, aesthetic and commercial home furnishing solutions that translate the IKEA brand and appeal to the local market.

Your assignment

• You use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes and sales support areas that reflect the IKEA identity;
• You contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations and price levels to create a good tempo with distinct visual impressions;
• You actively contribute to developing, implementing, and evaluating store communication strategies that support a convenient shopping experience by using knowledge about life at home and shopping behaviour in the local market.
• You work together with the Comm&In team and other functions in identifying commercial opportunities by staying up to date with knowledge about home furnishing, communication and retail design trends;
• You ensure high quality, simplicity, efficiency and cost consciousness in planning and implementation of all range presentation solutions using global tools, proven solutions and IKEA best practices that will support a convenient shopping experience and reflect the local needs of life at home.