Total 4 job vacancies by Ikano-Retail

About the job

Reporting to the INTERIOR DESIGN MANAGER, this SPECIALIST role is tasked to inspire and surprise visitors by creating relevant, functional, aesthetic and commercial home furnishing solutions that translate the IKEA brand and appeal to the local market.

Your assignment

• You use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes and sales support areas that reflect the IKEA identity;
• You contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations and price levels to create a good tempo with distinct visual impressions;
• You actively contribute to developing, implementing, and evaluating store communication strategies that support a convenient shopping experience by using knowledge about life at home and shopping behaviour in the local market.
• You work together with the Comm&In team and other functions in identifying commercial opportunities by staying up to date with knowledge about home furnishing, communication and retail design trends;
• You ensure high quality, simplicity, efficiency and cost consciousness in planning and implementation of all range presentation solutions using global tools, proven solutions and IKEA best practices that will support a convenient shopping experience and reflect the local needs of life at home.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

About the Job

Reporting to the Swedish Food Market and Bistro Manager, this TEAM LEAD role is responsible for the development of the IKEA business in his/her respective area of responsibility: IKEA Swedish Food Market, Bistro, and Cafe. He/she strives to make people smile while providing irresistible food offers in a welcoming atmosphere that gives the customers a good reason to return again.

Your assignment

You will lead and manage the IKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, and take actions that contribute to sustainability, such as waste management and investments;

Your assignment

• You will be based in Philippines, and are responsible to achieve maximum sales growth and profitability in the online channels, while taking care of the IKEA product range and our commercial priorities within the framework of the IKEA Concept and brand values.
• You do this by merchandising the IKEA website & Shopping App in the most optimal way, coordinating & aligning content to the commercial calendar, converting online traffic to sales, understanding local consumers’ life at home & shopping behaviour, exploring avenues for repeat purchases & engagements, securing a seamless online shopping experience and aligning it with the customers’ user journey on the IKEA website & Shopping App.