Total 26 information analyst job vacancies in makati

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Business Analyst (IVR /contact center) - 5 to 9yrs-Bangalore/Chennai/Pune

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

What you bring:

• 5 to 9yrs Exp Creation of functional requirements based on business/client/end user needs

• Experience in technical writing

  Identifies Business strategies, finds solutions

  re-engineering of processes/procedures to produce best results

• Experience working on large/complex projects

• Ability to communicate with engineers on requirements and expected outcomes

• Ability to size development/engineering efforts for cost/timelines

• Abiilty to report project status/delays/escalations and other PM functions

• Familiarity with voice components and/or contact center practices/procedures

• Ability to interact with clients/customers in a professional manner

• IVR knowledge of call flows, automation, self service

  Creation of Visio call flows, both detailed and high level based off User interface documentation

• Ability to perform basic troubleshooting on reported issues for supported contact center platforms

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide levels 1 and level 2 support for client-facing systems and applications including midrange systems, switches, networks, processor links, ATM’s, servers- windows, UNIX, Linux and internet applications.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you bring

• Batch operations (monitoring, scheduling, reporting)
• Solarwinds or other monitoring software

• ServiceNow or other IT ticketing software

• Knowledge in Unix/Linux or Windows based systems

• Payments switch and/or ATM operations experience is a plus

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Manages computing environment to protect production systems critical to business success.

• Acts as focal point for incident review and escalation if necessary.

• Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Is familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

• Engagement following onset of a production incident.

• Provides immediate tactical response and coordination minimizing duration of service interruptions.

• Responsible for daily operations of information technology (IT) and business processing functions.

• Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident.

• Partners with IT management to establish strategies and priorities for overall IT operations understanding current and future business demands.

• Acts as liaison between inter or intra-datacenter teams for high severity incidents.

• Assists in managing and developing tactical plans for Operations.

• Provides work assignments for team members.

• In conjunction with the problem management function, identifies and implements cost-saving and continuous improvement initiatives within the information processing area.

• Develops and maintains departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident management process and their respective areas.

• Maintains awareness of emerging technologies, trends and best practices in computing hardware, software and operational processes.

• Provides regular incident bulletins to teams concerning open or ongoing incidents.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by the business.

• Works with external clients and other internal teams on an as needed basis.

• Other related duties assigned as needed

What you will bring:

• Experienced in handling incidents related to ATM Operations

• Must be open to work in Bonifacio Global City (Hybrid setup but might go full onsite in the future)

• Must be open to work on shifting schedule

• Considerable knowledge of incident management principles, procedures and techniques

• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL

• Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Decision making ability within specified parameters as well as independent and collaborative decision making skills

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Strong capabilities in public speaking

• Strong written communication skills

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Track, document and scan fully executed agreements as received from Sales Administration. Provide database support to Sales, Internal Systems Development and Internal Employees. Review and update internal systems to ensure client data is accurate as reported by data feeds obtained from outside resources, sales and internal employees.

What you will be doing

• Demonstrates an overall understanding and knowledge of supported applications and production environment.
• Provides maintenance of database following established standards and processes.
• Enforces database standards and follows up on inconsistencies.
• Performs quality assurance checks as stipulated in the department guidelines.
• Searches and interprets government or financial websites to ensure accuracy of database.
• Researches and maintains accurate client-specific data in database as received from internal departments, clients and government or financial websites.
• Obtains executive-level signature on contracts, scans and indexes contracts into database; generates letter and fully executed agreement for distribution to client.
• Indexes and scans agreements and other documents for access by the entire division.
• Quality checks scanned documents to ensure database integrity and indexing is complete and accurate.
• Provides support in research and resolution of problems and inquiries relating to contracts and database.
• Prepares weekly and monthly departmental reports.

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process.
• Provides assistance for special migrations projects including corporate acquisitions to ensure data converted is accurate and meets the defined standards.

• Collaborates with sales executives and relationship managers, product managers and senior management to provide database updates.
• Other related duties assigned as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator and Excel VBA Macros is a plus

• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines
 

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

What you will be doing

• Act as focal point for incident review and escalation if necessary.

• Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

• Engagement following onset of a production incident.

• Provide immediate tactical response and coordination minimizing duration of service interruptions.

• Consult with other teams on proper integration and correlation of the incident management process and their respective areas.

• Provide regular incident bulletins to teams concerning open or ongoing incidents.

• Ensure effective and rapid response to major incidents.

• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

• Other related duties assigned as needed.

What you bring

• Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.

• Experience in handling tickets or incidents

• Must have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.  

• Amenable to work in Bonifacio Global City and currently located in Metro Manila.

• Open to work with shifting schedules.

• Considerable knowledge of incident management principles, procedures and techniques

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Good communications skills

• Highly trainable and has willingness to learn the processes and new skills

• Flexibility and adaptability in a working environment

• Good attention to details critical thinking skills

What we offer you

• Competitive salary

• Attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience either Manual OR Automation testing

• Cobol mainframe background is a plus but not required

• Has worked with any Banking Systems like payments or cards systems is a plus

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience using the Endevor source management system.

• Experience in ZOS mainframe

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience in large-scale credit card processing systems, banking and financial systems is a plus

• Experience in Cobol and work-related technologies is a plus

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: 

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.

• Developing and maintaining standardized change management methodologies, tools and best practices.

• Provide guidance and support to team members ensuring everyone is aligned with the current change process.

• Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.

• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.

• Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.

• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst

• Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.

• Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management

• Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management

• Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.

• Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.

• Bachelor’s degree in a relative field or equivalent practical experience.

• Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.

• Good written and verbal communication skills, flexibility, versatility, dependability

• Strong people management skills with the ability to build relationships to drive change efficiently.

• Skilled in identifying and implementing process improvements.

Bonus if you have:

• ITIL certification is a plus.

• Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and/or check the work of less experienced business systems analysts.

• Considers business implications of the application of technology to the current business environment.

• Other related duties assigned as needed.

What you bring

• Good and extensive experience in BA responsibilities (business design and documentation).

• Background in Credit Cards Systems is preferred

• Background in any banking Systems is a plus

• Knowledge of the business goals, objectives and business operations for the appropriate organization

• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant knowledge and expertise to other resources

• Good analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

• Is resourceful and proactive in gathering information and sharing ideas

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass