Job Title:
IT Support Specialist
Job Type:
Full-time
Experience Required:
Relevant combination of work experience and education
Education Required:
Bachelor's degree in Computer Science or related field
Travel Requirement:
None
Are you curious, motivated, and forward-thinking? At FIS, we value diversity and believe in creating an inclusive and supportive work environment. We invite individuals from all backgrounds, including elderly, refugees, people with disabilities (both visible and invisible), LGBTQIA+ individuals, veterans, and more to apply. We are a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!
What you'll be doing:
- Implementing and monitoring Windows Patching processes in different environments
- Identifying and resolving system problems, completing audits, and implementing improvements
- Working with project managers, account managers, and relationship managers to enhance support services and resolve client escalations
- Collaborating with other client support managers to drive process and productivity improvements
- Leading the development of client support programs and process enhancements to improve external customer service
- Monitoring and reporting key performance indicators on a daily, monthly, and yearly basis
- Performing other related duties as needed
What you bring:
- Knowledge and experience with Windows operating systems and related hardware and utilities
- Familiarity with management reporting, operational procedures, and management information systems
- Excellent verbal and written communication skills, catering to technical and non-technical audiences
- Strong decision-making, problem-solving, team-building, organization, negotiation, conflict management, and time management skills
- Ability to effectively negotiate and handle complex, confidential, and sensitive information
- Capacity to work closely with executive management, providing essential information and making recommendations
- Willingness to share technical and industry knowledge and expertise with others
What we offer:
- A competitive salary and comprehensive benefits package
- A positive and motivating work environment with dedicated and supportive colleagues
- Various career development tools, resources, and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.
Sourcing Model
Recruitment at FIS primarily works on a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted through agencies or any other third parties.
#pridepass
