Reporting directly to the Customer Support Director – Player Engagement. The Executive Assistant provides administrative support in a remote working relationship. The Executive Assistant serves as a liaison to the executive and senior management teams; organizes and coordinates internal and external relations efforts; and helps oversee special projects driven by the CS Director. The Executive Assistant must be flexible and enjoy working in an environment that is mission-driven, results-driven and customer and employee-friendly. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
This Executive Assistant must be adept at translating ambiguous narratives into clear actions, organizing meetings, managing schedules, and ensuring timely follow-ups. This role demands business maturity, exceptional coordination skills, and the capacity to handle multiple stakeholders.
- Translate Ambiguous Instructions: Understand and convert vague or complex narratives into actionable tasks.
- Meeting Organization: Schedule and organize meetings efficiently, ensuring optimal use of Customer Support Director’s time.
- Note-Taking and Follow-Ups: Take comprehensive notes during meetings and ensure all follow-up actions are completed in a timely manner.
- Stakeholder Management: Handle communications and coordination with multiple stakeholders, maintaining professionalism and discretion.
- Flexible Scheduling: Adjust personal schedule to meet the dynamic needs of the business and executive team.
- Document Management: Proficient in creating, managing, and designing office files and documents.
- Numerical Skills: Competence in basic mathematics and understanding different time zones for scheduling.
- Work Under Pressure: Thrive in a high-pressure environment, managing tight deadlines and urgent tasks.
- Organization: Exceptional organizational skills, with a keen attention to detail.
- Confidentiality: Maintain strict confidentiality regarding all sensitive information and company matters.
- Administrative Support: Completes a broad variety of administrative tasks including: managing an extremely active calendar of appointments; completing reports; preparing presentation slides, composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings (e.g. visa preparation, travel documents, expense report, etc.).
- Project Management: Helps manage a variety of special projects for the Customer Support Director. Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
- Other duties as required from time to time.
Qualifications:
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Very strong interpersonal skills and the ability to build relationships with stakeholders, including members of executive and senior management teams, members of the service line, external partners and clients
- Expert level written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
- Forward looking thinker, who actively seeks opportunities and proposes solutions
Other Requirements:
- Bachelor's degree or relevant experience
- Strong work tenure: minimum of 3 years of experience in a similar capacity (preferably supported global senior leaders or executives)
- Excellent English written and verbal skills
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), conference call systems and other platforms
- Amenable working in European shift (3pm to 12am)
