The Client Solutions - Credit Assessment Team Manager team plays a pivotal role within Lendi’s Customer and Sales function, which comprises the Submission, Assessment and Settlement groups. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers.
Reporting to the Head of Client Solutions, you will be assisting the CS teams who provide loan processing, compliance and 'back of house' support to our rapidly-growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):
- Management of Pre and Post Submission Loan Applications and Client Expectations
- Work closely with Client Solutions senior management to provide strategic and performance support, in line with OKRs of the business
- Managing of CS teams who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applications are submitted, approved and settled timely
- Identify and implement process improvements
- Coach and mentor to drive performance
