Total 13 job vacancies by M3USA

The Team Lead’s primary roles are to guide the team as well as work in an individual contributor role with focus on timely and high-quality delivery of survey overlays.

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Efficiently manage team with all tasks this entails.
• Work on online survey overlays – transfer translated text into our survey programming output (Excel files or programing interface), correctly adding HTML formatting.
• Timely and high-quality overlay delivery – either individually or via team.

• Resolution of questions via crisp communication.
• Drive and achieve internal targets.
• Manage multiple projects simultaneously / prioritize work as needed.

Supervisory Responsibility: Yes

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Work on online survey overlays – transfer translated text into our survey programming tool before global deployment.
• Within Excel files, add HTML formatting so online presentation of the text follows Word document.
• Ensure accuracy of work performed within required turnaround time.
• Learn additional tasks as needed within Coding, Charting and other departments for potential spillover work.

Data validation is a live data check performed multiple times during the survey fielding. It is performed to ensure that the survey data matches the survey materials. Identify potential fraudulent respondents that failed the data quality checks and report them. These are subsequently excluded from the final survey data providing ultimate quality data to our clients.  

A successful candidate needs to demonstrate existing experience in data validation area using SPSS scripts or Quantum. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: including, but not limited to the following: 

• Data validation: 100% accuracy 

• Understand data structure. 

• Write programs/scripts to check the data for any errors using tools like SPSS or Quantum. 

• Basic knowledge of Confirmit/Decipher platforms. 

• Pro-active communication: 100% meet deadlines 

• Handle multiple projects independently and deliver error free output. 

• Review project requirements and execute projects independently as per requirements. 

The Decipher Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

The Survey Programmer is responsible for programming market research screeners of low to medium complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on the M3’s proprietary qualitative programming platform. Survey Programmer is a contributor to overall department efficiency by adhering to current best practices. They are required to work independently after the initial training.

Maintain full responsibility for online survey development and related tasks:

• Thorough review of client materials and preparation of queries in a timely manner.
• End-to-end high-quality programming on M3’s proprietary qualitative programming platform.
• Strong understanding of screener flow supported by previous programming experience on any platform.
• Formulation of recommendations to ensure efficient programming and optimal data layout.
• Identification and contribution to implementation of workarounds to address programming challenges.
• Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.

Location: Philippines, remote position.

The Junior Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Business Unit Mission:
The Procurement Coordinator is responsible for securing (onboarding and setting up) external fieldwork suppliers for quantitative and qualitative projects. They will assist the Fieldwork Coordinators and Project Managers in ensuring the projects are delivered in accordance with the specifications, budget, and timelines given by our clients.

This position is ideal for a candidate who is a strong multi-tasker, enjoys building partnerships with vendors, is budget conscious and enjoys a fast-paced environment.

Essential Duties and Responsibilities:
Including, but not limited to the following:

• Candidate will work closely with Project Management, Procurement, and Fieldwork teams to meet project needs for various methodologies and markets.
• Gather feedback, costs, and feasibility from external fieldwork suppliers after internal project kick-off is completed.
• Responsible for reviewing projects before setting up external fieldwork suppliers, to ensure that all internal fieldwork strategies have been explored, and budget permits additional project costs.
• Commission and set up external fieldwork suppliers on projects when requested by the fieldwork coordinator or project manager. Candidate is responsible for recording the suppliers’ costs at commissioning and closing stage in M3 cost tracking system.
• Set up external fieldwork suppliers in a timely manner to ensure that the projects are completed within timelines stipulated by the client and introduce them to the Fieldwork Coordinator or Project Manager.
• Work with the internal teams on backup plans when external suppliers are not able to reach their target for a project.
• Review and rate external fieldwork suppliers’ performances at the end of fieldwork.
• Communicate effectively with external suppliers and internal teams, including escalation control and feedback.
• Ensure final updates are sent to external suppliers and costs approved before allowing them to issue an invoice.
• Negotiate cost adjustments as needed based on performance or changes in field.
• Pro-actively look for alternative suppliers (sourcing) to expand M3 Global Research supplier network and present to procurement leadership team for review and vetting.
• Monitor costs and performance of external suppliers over time to develop priority based on cost efficiency and feasibility.
• Monitor and adhere to ISO requirements for supplier compliance. Assist with compliance documentation and audits as needed.
• Update partner information, changes, or paperwork in internal partner tracking system.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures.

Profile Summary / Business Unit Mission:

Candidate will be required to work in US shift timings, and coordinate with Fieldwork and
Project managers, as well as external vendors.

Competencies:

• Clear Communication – Oral and Written
• Takes Initiative
• Self-Driven
• Accountable
• Solutions Oriented
• Problem solving
• Competency with Numbers

Knowledge, Skill, Ability:

• Proficient at Excel
• Ability to multi-task
• Can work within budgets and different currencies
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Ensure accuracy and display excellent attention to detail
• Responsive and able to work well under pressure and in a fast-paced environment
• Solution Orientated
• Ability to foster partnerships with our vendors
• Organizational skills as the role involves working on a variety of projects and deadlines to generate effective results
• Enjoy working with and comfortable with large amounts of data

• Communication with clients, project managers and programmers to review survey materials (questionnaires, skip logic, data needs) and provide guidance as needed
• Works with project managers to develop solutions for special project requirements and challenges
• Ensures end-to-end project delivery in alignment with the client, sales and project managers, leading to high client satisfaction with project deliverables

• Provide support to project managers including invoicing, project agreement coordination, Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects
• Execute recruitment methods for US patient projects (email campaigns, text messages, online advertisement and any other custom recruitment solutions)
• Attend internal calls with other departments for US patient projects
• Proactively seek, design, and implement custom recruitment solutions for patient projects
• Ensure that monthly recruitment and outsource targets for patient recruitment are achieved
• Onboard associations and support groups for partnerships
• Be the point of contact and provide the required materials and information to patient support groups regarding project details and M3 panel membership
• Assist in designing and implementing marketing strategies for the retention and acquisition of patients to panel
• Proactively plan, design, and implement custom recruitment solutions for patient projects
• Oversee all administrative tasks prior to qualitative interviews (scheduling, proof of condition, consent forms)

The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to

• Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation.
• Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment.
• Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results.
• Build a sampling plan for the projects allocated.
• Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions.
• Review projects on a daily basis and inform project managers when internal sampling strategies have been exhausted.
• Provide daily recruitment updates to the project management team.
• Ensure projects are completed in line with timelines stipulated by the client.
• Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects.
• Track, monitor and report on sampling performance at a project level.
• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.
• Address Project Managers and other stakeholders’ requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
• Takes notes and fill checklists during key meetings and share them with the attendees afterwards
• Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions.
• Track, monitor and report on custom recruitment performance.
• Support PMs ensuring that projects are closed and ready for invoicing in a timely manner
• Setup Dynamic Audiences for projects based on the clients’ specifications.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Work on online survey overlays – transfer translated text into our survey programming tool before global deployment.
• Within Excel files, add HTML formatting so online presentation of the text follows Word document.
• Ensure accuracy of work performed within required turnaround time.
• Learn additional tasks as needed within Coding, Charting and other departments for potential spillover work.

The Decipher Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.