MySigrid is seeking a highly organized and detail-oriented individual to join our team as a Remote Full-time Guest Experience Specialist. The ideal candidate facilitates seamless guest interactions, collaborates with internal teams, and addresses inquiries promptly and courteously. Proficient in administrative procedures, with exceptional communication skills and a proactive approach to resolving guest concerns, ensuring optimal satisfaction, and maintaining accurate records of interactions.
WHO WE ARE
MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.
We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.
Key Responsibilities
- Ensure seamless virtual guest interactions and enhance the overall guest experience.
- Collaborate with internal and external teams to streamline operations and deliver exceptional service.
- Promptly and courteously address incoming guest inquiries through various communication channels.
- Effectively handle multiple guest inquiries simultaneously, demonstrating excellent multitasking abilities.
- Provide accurate information, resolve guest queries, and offer assistance with reservations, amenities, and directions.
- Proactively identify and resolve guest complaints, ensuring their satisfaction.
- Maintain accurate records of guest interactions and relay messages as necessary
Requirements
As a minimum, we expect candidates to meet the following requirements:
- Bachelor's degree holder
- Proficient in administrative and clerical procedures
- Strong computer skills and familiarity with relevant software applications
- Sound knowledge of customer service principles and best practices
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to work independently and prioritize tasks effectively.
- Amenable to US Night Shift work schedule and Tuesday and Wednesday Offs.
- Full-time position with opportunities for growth and development.
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
- Paid Time Off (PTO) credits.
- HMO Package for the employee and two dependents.
- Medical subsidy.
- Internet and equipment subsidy.
- Comprehensive training and continuous learning advantages.
- Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
- High importance to work-life balance with the opportunity to work from home part of the week.
- Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
- Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
- Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.
