Total 7 support analyst job vacancies in ortigas pasig national capital region

Join us in driving innovation and excellence for our clients while advancing your career in data analytics and consultancy.

We are looking for a detail-oriented Junior Insight Analyst with a strong curiosity about the FMCG or Tech & Durables markets. You will excel at identifying trends and patterns to provide actionable insights, working with data to understand market dynamics.

 In this role, you will offer data-driven support to both global and local clients, collaborating with internal NIQ teams to help achieve strategic business goals. Your contributions will be key to our international team's success in delivering impactful solutions.

Responsibilities

• Project Execution: You will assist in executing projects by extracting and compiling data, analyzing trends, and interpreting sales and consumer information. You will also create visualizations and build comprehensive presentations.
• Data Summarization: You will summarize data using tables, charts, and graphs, ensuring accuracy by reviewing deliverables for errors and inconsistencies.
• Report Drafting: You will draft reports and presentations that vary in complexity, incorporating detailed data interpretation to support client and internal needs.
• Report Management: You will set up and refresh regular reports, ensuring timely delivery of relevant information.
• Best Practices: You will actively seek out and share best practice examples and opportunities for optimization and automation, implementing these approaches in your work where applicable.
• Client Meeting Preparation: You will support other team members in preparing for client meetings and presentations, ensuring all materials are well-organized and impactful.

This role is accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for  data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all Data types ) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, Troubleshooting, and handling Client queries. 

Quality Testing: 

• Support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested. 

Data Onboarding: 

• Understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform
• Data cleaning, verification and classification as needed
• Upload of received files to platform as needed
• Troubleshooting with the Supplier in case data is not in agreed format or any other issues with data upload such as file issues ( type/ location/ special characters etc.) 

BAU Operations: 

• Create procedures to support ongoing BAU Ops
• Ensuring data receipt as per schedule, following escalation process if the data not received on the agreed date in the desired format
• Data cleaning, verification and classification as needed
• Responsible for sending and contacting retailers to verify data queries or store queries (e.g missing addresses etc)
• Load data/monitor auto upload into ingestion/ any other input platform
• Update retailer KPIs on timeliness and Quality such as Retailer Information Systems(RIS) update 

KPI Tracking & Reporting: 

• Regularly update Supplier KPIs on data timeliness and Quality (RIS)
• Work with Supplier Compliance & Management to improve Quality KPIs for the Supplier
• Work as a single source of truth for all data/logic related inquiries 

Trouble Shooting & Enquiries: 

• Engage with Supplier SPOC - in case data not received on time or issues with the data
• Raise ticket and ensure resolution if any issues with NielsenIQ systems to upload data for downstream processes
• Resolve/escalate issues flagged by inputs systems and follow through the closure
• Provide analysis and handle communication-related to Client inquiries. 

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

The Retailer Interaction Specialist (RIS) retain and grow relationship with retailers to improve RAP, RPS and elimination of Quality Scape within assigned region.  The RIS will maximize retailer Interaction in order to maintain communications with retailers, develops strong relationships and creates strategic short and long term plans to improve the quality of the data, on-time delivery and data input.

The Retailer Interaction Specialist responsibilities include but are not limited to: 

• Drive Retailer Quality KPIs (RAP, RPS and Q.E. Reduction) and build supplier (retailer) improvement processes and technology solutions that can be leveraged globally. 
• Must be a team player working closely with IV Enablement and Execution teams, Retail Service, Reference Data, Data Acquisition, Measurement Science, Production Manager and Product Leadership and other GBS functions (where applicable) to establish an interaction process with retailers.  
• Responsible for retention and penetration activities of existing retailers and improvement of the quality of the data receiving from the retailer, including: 
• Monitor Dashboard 
• Contact Retailers 
• Provide Training 
• Maintain plans with strategy for each retailer 
• New Retailer On-Boarding 
• Retailer Interaction Monthly Report
• Identify best practices in “Green” Retailers and drive leverage of these to improve the “Red/Amber” Retailers. Also suggest Best Practices to regional and/or global leader for further cross-regional leverage. When appropriate, make recommendations for enhancements to internal Nielsen Operations processes.  
• Complete special projects assigned to the region in regards to retailer interaction, as well as reporting the results across the region and being accountable for the results and meeting the targets on RI 
• Communicate with retailer IT departments (at all levels) on an ongoing basis regarding input-data quality and future retailer input-data changes. Conduct all data investigations where the issue is traced back to retailer input and work with retailer and Nielsen Operations to correct input errors. 
• Leverage Retail Service relationships with retailers to utilize their expertise and retailer contacts. View retailer as a client AND supplier. 
• Conduct all data investigations where the issue is traced back to retailer input and work with retailer and Nielsen Operations to correct input errors 
• Review retailer cooperation agreements to identify compliance/non-compliance with the data and information provided to Nielsen. Develop/implement a plan to correct non-compliant situations that allows for a timely resolution. 
• The role may require working with multiple client data concurrently and will also include being responsible for managing the data investigation. The responsibilities are to work with a client to get the data in the correct format, understanding the data from a business point of view; manage, escalate and resolve data issues directly with retailer contact. 
• Support the on boarding and deployment to retailers. The R.I.S. is required to liaise with the retailer and the IV teams to get to a clean set of data which is suitable and compatible for Nielsen. 

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards