Total 3 job vacancies by NielsenIQ

We are looking for a passionate associate to join the innovation team at NielsenIQ as Project Management Executive. We are looking for an associate who has an interest in pursuing a career in the market research industry, is interested in innovation and work in a fun and energetic team. The role as a Project Management Executive will support our accelerated business growth in the APAC Region and will be situated in our Manila, Philippines office.  

At NielsenIQ, we put our clients at the center of what we do, we work hard, and everyone contributes to a team environment of learning and fun. As a Project Management Executive, you will be supporting study and questionnaire set up and working closely with other internal teams to ensure smooth and quality project execution from survey programming through the delivery of data. 

• Responsible for coordinating projects and executing standard research studies. 
• Accurately transferring client confirmed inputs into internal questionnaire authoring platforms ready for programming team’s use.  
• Complete quality checks on research materials including questionnaire and survey links to ensure they are error-free when sent to respondents. 
• Manage & update documents and materials across platforms 
• Liaise with other client success team members, programming and vendors to ensure the progress of the project is well communicated and monitored to minimize disruption of delays 
• Manage the sampling and quota requirements on the survey/router platform 
• Adhere to strict timelines and proactively anticipate, troubleshoot, overcome and/or escalate  

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities 

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients. 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience. 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking