Total 6 digital design manager job vacancies in quezon city national capital region

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be responsible for overseeing the planning, execution, and completion of projects within the IT department. This role requires strong leadership skills, the ability to manage multiple tasks, and a proven track record of delivering projects on time and within budget. If you have a passion for technology and a commitment to driving excellence, we want to hear from you!

QUALIFICATIONS:

 Bachelor's degree in Computer Science, Information Technology, or a related field.

 3+ years of experience in IT project management, with a focus on software development projects.

 Proven experience in managing banking-related software projects is a plus.

 Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.

 Experience with Agile/Scrum project management methodologies.

 Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.  Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).

 PMP, PRINCE2, or ScrumMaster certification is a plus.

 Experience with API integration and/or data migration projects is an advantage.

• Lead and manage multiple software development projects for clients, ensuring that all deliverables meet project timelines, quality, and budget.
• Collaborate with business analysts, developers, QA teams, and other stakeholders to define project scope, goals, and deliverables.
• Develop and manage detailed project plans, resource allocation, timelines, risk management, and communication plans.
• Continuously assess and monitor project risks, identifying potential issues early and proactively developing mitigation strategies.
• Maintain continuous alignment of project scope with business objectives and make recommendations for changes where necessary.
• Ensure clear communication with clients, providing regular updates on project status, risks, and issues.
• Coordinate and facilitate client meetings, including requirements gathering, testing updates, and project status reviews.
• Track and monitor project progress and performance metrics.
• Ensure proper adherence to change management processes.
• Ensure that projects follow industry standards and established methodologies

Octal Philippines Inc. is looking for a dynamic Digital Marketing Specialist to join our growing marketing team. The ideal candidate will be responsible for developing and implementing effective digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will manage various online marketing channels, including SEO, social media, email marketing, and PPC campaigns, while analyzing data to optimize performance and achieve business objectives.

• Bachelor's degree in Marketing, Communications, or a related field
• At least 2 years of experience in digital marketing
• Strong understanding of digital marketing channels, including SEO, SEM, email marketing, and social media
• Proficiency with digital marketing tools and analytics platforms (e.g., Google Analytics, SEMrush, Hootsuite)
• Experience with managing PPC campaigns and social media advertising
• Excellent written and verbal communication skills
• Creative thinker with strong analytical skills
• Ability to work independently as well as part of a team
• Strong organizational skills and attention to detail
• Expertise in digital advertising like Google Ads and Amazon paid ads, etc., running website/email promotions, website optimization, and website SEO
• Expertise in Shopify and Amazon catalog management that would be an excellent fit for what we're looking for

We are seeking a dynamic and results-driven individual to join our partner team at CloudQwest Solutions. As an IT Solutions Sales Manager, you will be responsible for driving the sales of IT solutions and services to meet revenue targets. This is an exciting opportunity for someone with a strong background in IT sales and a passion for driving business growth within the IT industry.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key clients and partners
• Identify and pursue new business opportunities, including lead generation and prospecting
• Collaborate with internal teams to develop customized solutions for clients, based on their specific needs and requirements
• Prepare and present sales proposals, presentations, and contracts
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide regular sales reports and forecasts to management

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field
• At least 5 years of experience in IT solutions sales, with a proven track record of achieving sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients and partners
• Strong business acumen and strategic thinking
• Experience in selling IT solutions and services, such as software, hardware, cloud services, or IT consulting
• Knowledge of current IT trends and technologies
• Proven ability to negotiate and close sales deals

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and passionate individual to join our partner team as a Software Design Engineer. As a Software Design Engineer, you will be responsible for developing innovative and high-quality software solutions usingin Java, C, C++ Python, Ruby, Javascript, and Typescript programming languages. This is an exciting opportunity for someone who enjoys working in a collaborative and fast-paced environment and is looking to contribute to cutting-edge projects in the IT industry.

Responsibilities

• Write functional and design specifications
• Write original source codes and revise existing software
• Design and implements software solutions
• Perform code reviews, unit tests, integration tests, and other relevant testing
• Prepare software documents according to specific guidelines
• Estimate project scope and adheres to established guidelines and metrics for quality data
• Mentor other software engineers and acts as senior member when designated
• Keep pace with related emerging technology and trends, and introduce new tools and techniques for software development

• At least 3 years of Software Development Experience (Design , Code and Test)
• Advance knowledge and experience in Scripting, Application and Web Development
• Advance knowledge and experience in Java, C, C++ Python, Ruby, Javascript, and Typescript
• Advance knowledge and experience in Web Development Frameworks (i.e. Django); Windows and Linux OS
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• Exceptional teamwork and interpersonal skills

• Allowances
• Insurance, Health & Wellness
• Hospitalization Insurance
• Travel Insurance
• Accident Insurance.