Total 12 Full-time maintenance supervisor job vacancies in The Philippines

Reporting to the HR Manager, the Compensation & Benefits Supervisor will be responsible for:

Payroll Management:
Process payroll for all employees accurately and on time, including entering data into payroll systems, calculating wages, deductions, taxes, and adjustments.
Review and validate timesheets, overtime, and other payroll-related data.
Ensure compliance with local payroll laws and regulations.
Reconcile payroll accounts and resolve any discrepancies promptly.

Employee Benefits Administration:
Administer various employee benefits programs, including health insurance, leave monitoring/conversion, coop processing, and other company-sponsored and government-mandated benefits.
Enroll new employees in benefit plans, make changes to existing employee benefits, and ensure timely termination of benefits for departing employees.
Act as a point of contact for employees’ questions and concerns regarding their benefits.

Documentation and Reporting:
Maintain accurate and up-to-date payroll and benefits records.
Prepare and submit payroll-related reports, such as tax filings, year-end forms, and summary reports for management.
Generate and analyze payroll and benefits reports to identify trends and areas for improvement.
Ensure secure handling and storage of sensitive payroll and benefits data.

Compliance and Audits:
Ensure all payroll and benefits processes adhere to company policies and legal standards.
Assist in preparing for audits by providing required documentation and explaining payroll and benefits operations.
Stay informed about changes in payroll and benefits laws and regulations and update company practices accordingly.
Liaise and process necessary documents for government offices including SSS, PhilHealth, BIR, and PAGIBIG Fund as required.

Employee Communication and Support:
Provide excellent customer service to employees, helping resolve any payroll or benefits-related inquiries or issues promptly.
Conduct new employee orientations, educating them about payroll processes and benefits options.
Create and distribute communications regarding changes to payroll and benefits policies.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

Are you passionate about delivering exceptional service quality in every interaction? Do you thrive on challenging the status quo and proposing innovative solutions? Are you skilled at cultivating and maintaining strong relationships with both internal and external clients?  

If so, we want to hear from you! We are seeking a dynamic and driven Customer Service Supervisor to join our Customer Experience Team. In this role, you will be at the forefront of ensuring top-notch service delivery, working closely with clients and stakeholders to enhance their experience and satisfaction. 

As the Customer Service Supervisor, reporting directly to the Customer Experience Manager, you will play a critical role in ensuring that our inspection, audit, and lab testing programs not only meet but consistently exceed our clients' expectations. You will be responsible for upholding the highest standards of service quality, ensuring that every interaction reflects our commitment to excellence. 

Your main responsibilities will be (but not limited) to:  

• Establish and monitor Key Performance Indicators (KPIs) to ensure quarterly and yearly targets are met, consistently delivering reliable quality control results on time and achieving customer service objectives. 

• Apply strong data analytic skills to monitor and evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve the delivery of high-quality service for both internal and external clients. 

• Guarantee the timely and successful delivery of our solutions in alignment with internal and external customer needs and objectives. 

• Develop and implement solutions to enhance the value we deliver to both internal and external clients, while improving our overall quality of service. 

• Collaborate with cross-functional teams (Operations, Sales, Finance, IT) to nurture long-term relationships with assigned clients, ensuring their needs are accurately identified and fully met, leading to their complete satisfaction with our services. 

• Collaborate closely with the Finance team to ensure timely invoicing and effective payment collection, while consistently meeting DSO (Days Sales Outstanding) targets. 

• Provide regular updates to the Customer Experience Manager on team member challenges and collaborate on solutions. 

• Engage in process improvement projects that drive company growth and create action plans that emphasize fostering internal team collaboration and supporting employee career development. 

• Day-to-day communication with internal and external client’s key contacts and follow-up of activities. 

• Actively participate in team meetings and work collaboratively to resolve open issues. 

We are seeking a motivated and detail-oriented individual to join our Inspection back-office team.

We are launching a new team to centralize back-office operations management for QIMA Standard Accounts Inspection Services. The candidate will be part of the new team.

The candidate should embrace the company’s culture of teamwork, technology and innovation, and be able to work effectively with different teams/stakeholders in a fast-paced environment.

This is an exciting opportunity to grow within QIMA and learn all the elements of our Inspection business.

Core Responsibilities:

• Handle requests for Inspection clients under Standard Accounts, received through Freshdesk ticketing tool or other communication. 
• Write and maintain General Instructions (GIs) – how we record custom requirements for each client that Operations teams need to follow. 
• Work with Ops SIP team to develop Special Inspection Workflows where needed. 
• Proactively check the Inspection performance / KPIs of important and high-risk clients under Standard Accounts. Communication action plans as needed. 
• Work closely with QIMA sales team members to understand the needs of their clients and enhance customer loyalty.
• Support project to improve Inspector GIs and improve use of QIMAone Special Workflow for Inspection services. 

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions. 

You will be expected to: 

• Ensure inspection booking are following customers requirements; 

• Communicate with customers, suppliers and back office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection; 

• Quote the inspection order based on the estimated workload and following quotation rules; and  

• Be the link between the inspectors on-site in the factories and our customers all over the world. 

Key Responsibilities include:

Report validation:

• You will help us live up to our promise of fast report turnaround, while making sure that report quality is not compromised by the fast delivery.
• You will be expected to:
  • Review inspection reports that come in from the field, to make sure they are prepared accurately and according to format.
  • Validate incoming inspection reports if they meet all the appropriate requirements.
  • Inform inspectors promptly in case of problems and follow up to make sure any discrepancies are corrected.

Team Supervision:

• Supervise a team of report specialists to achieve or exceed goals and key performance indicators.
• Handle escalations from direct reports regarding report validation issues.
• Implements and enforces systems, policies, and procedures.
• Review and approve work hours and attendance-related filings for payroll
• Handle given task by Team Leader/ Report Manager as necessary.

You may also be asked to:

• Contact appropriate QIMA teams to answer client inquiries;
• Training new specialists regarding report validation and validation guidelines;
• Handle shadow validation requests from other team; and
• Manage report validation of key accounts.

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.

Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process
• Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
• Support to train other teams: Business Development Managers, Front-end and Customer Service.

Analysis & Strategy:

• Submit reports on Customer Success activities and results
• Maintenance of CSM business unit reporting tools, dashboards and reports
• Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
• Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights

Client facing:

• Act as point of contact for vendors and customers in Asia
• Participate in client calls and client facing communications

Development, Improvement and Expansion:

• Be a customer advocate to ensure customer feedback is communicated to product and engineering team
• Be a champion of our software
• Work with Marketing team on promoting our software

At QIMA, finance is so much more than spreadsheets. As part of our Finance team, you will work with international customers, be involved in crucial IT processes, and play a key role in ensuring financial stability of the company. If you are a reliable individual with a strong sense of personal responsibility, join our Finance team and help us reinforce the financial foundation for AI's bright future.

Based in Cebu, the Accounts Payable Supervisor will report to the Accounts Payable Manager..

Job Responsibilities

You will be expected to:

• Oversee the day-to-day AP Operations activities.

• Manage the daily workload of the whole team.

• Supervise, direct, and review the work of the account payable staff, maintain the general ledgers and sub ledgers.

• Ensure agreed SLA & KPI are met.

• 2nd level of escalation for issues & concerns from all stakeholders.

• Support ad hoc requests/projects.

• Support all internal and external examiner/audit requests pertaining to Accounts Payable.

• Actively identify areas for improvements to raise effectiveness and efficiency.

• Creates a team environment of accountability and commitment.

• Administration of the AP staff leave, absences, Attendance & Overtime.

As a Manufacturing Audit Supervisor, you will play a pivotal role in ensuring quality of reports delivered to our customers driving customer satisfaction and business growth.

You will be in direct contact with customers where clarification or update of protocol are required. Monthly KPI data preparation and review will be required. You will also support the audit team in achieving timely delivery of reports.

You will be responsible for training of auditors to ensure the consistency of reports submitted in terms of quality.

You will be directly reporting to the Manufacturing Audit Manager.

Key responsbilities include:

• Review Manufacturing Audit Reports to evaluate if they meet our clients‘ requirements.

• Communicate any report issues and recommendations to our certification team.

• Follow-up on necessary corrective action

• Provide technical expertise and advice to our teams and our clients.

• Preparation and update of new Manufacturing Audit Protocol.

• Preparation of training material for auditors.

• Participation and preparation of KPI for customer’s meeting where required.

• Other tasks arranged by the management team.

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

The Product Supervisor will be responsible for supporting the manager in project coordination, data analysis, and reporting related to our Tech product initiatives. This position will report directly to the Product Coordination Manager.

Key Responsibilities include:

• Supports the Product Team in project coordination, communication, and documentation for Tech Product initiatives in QIMA and our acquisition.
• Collects, compiles, and analyzes project-related data and feedback from stakeholders to generate insightful reports and presentations on project progress.
• Tracks and set-up key performance indicators (KPIs) to monitor the success and performance of Tech product initiatives.
• Organizes and delivers user training sessions, ensuring a clear understanding of Tech product functionality and providing ongoing user support.
• Drives and coordinates project activities, including scheduling meetings, allocating resources, and diligently tracking deliverables to ensure seamless project execution.
• Spearheads change management initiatives and leads the charge in proposing innovative solutions to enhance project efficiency and effectiveness, fostering a culture of continuous improvement.