Senior Customer Support Coordinator
Full-time
Senior Executive
2 months ago
The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the..
The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.
Key Responsibilities include:
- Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
- Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
- Helping our clients to use our online platform and encourage them to try out its many useful functions;
- Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
- Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
- Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
- Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
- Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.
Official account of Jobstore.
