Total 14 technical support engineer job vacancies in iligan city

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

As a member of our Technical Documentation Team, you will be responsible for creating professional technical documentation for a wide range of consumer goods, e.g. electronics, household appliances, gardening tools, sport equipment, toys, etc.

Your responsibilities will be to:

• Creating instruction and assembly manuals for consumer goods in German in accordance with product standards and regulations
• Proofreading and reviewing technical documentation
• Preparing instruction manuals for the translation process
• Typesetting of foreign-language instruction manuals
• Communication with clients
• Close cooperation with colleagues from the fields of proofreading, graphics, and translation management
• Work in ad-hoc project support and other duties as assigned

Job Description

The Job

In this role, you will transform proof-of-concept AI/ML projects into full-scale production applications. You will leverage your software development, data and foundational AI/ML knowledge to develop robust, scalable solutions that enhance our services and drive QIMA towards further excellence.

If you love working on the practical application of AI/ML, transforming innovative ideas into reliable systems, and collaborating with cross-functional and international teams, we invite you to be a key player in our team's success!

Key Responsibilities:

• AI/ML Solution Implementation: Work closely with business leaders and data scientists to understand user needs and transition AI/ML prototypes into production-ready solutions
• Full-Scale Model Deployment: Design, develop, and deploy scalable machine learning models and algorithms to solve complex business problems.
• Data Integration: Ensure efficient collection and integration of data from diverse sources for training and validation of AI models.
• System Integration: Collaborate with tech teams to integrate AI/ML solutions seamlessly into existing systems and enhance data collection processes.
• Performance Optimization: Continuously monitor and optimize model performance to ensure responsiveness and scalability.
• Code Quality and Maintenance: Write clean, maintainable, and well-documented code, ensuring best practices in software development.
• Process Improvement: Leverage AI/ML to identify opportunities for process improvement and contribute to strategic projects aimed at enhancing business performance and competitiveness.
• Change Management and Adoption: Ensure successful adoption of AI/ML solutions by managing organizational change, assisting with user training, and conducting post-implementation follow-up to support users and address any issues.

The Client Service Coordin ator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions

Mission 

Your main mission will be to contribute within the SaaS QIMAone team. QIMAone is a quality and compliance management platform designed to optimize control processes. It enables real-time collaboration with supply chain stakeholders, offering full transparency and actionable data to improve product quality and reduce operational inefficiencies.

• Design and implement automated test cases to ensure the quality of QIMAone’s platform features.
• Collaborate closely with the Product Management, Development, and UX/UI Design teams to understand functional and technical requirements.
• Develop comprehensive test plans and strategies.
• Write scripts to automate manual test cases and ensure stable and maintainable test environments.
• Analyze test results, diagnose issues, and provide quick and accurate solutions.
• Actively participate in agile ceremonies, including development cycles, demos, retrospectives, and backlog grooming.
• Propose and implement improvements to test processes and assist in the setup of continuous integration and deployment (CI/CD) pipelines.
• Maintain and update automated test frameworks and suites.
• Work proactively to identify test gaps and improve code coverage.

The Job

In this role, you will transform proof-of-concept AI/ML projects into full-scale production applications. You will leverage your software development, data and foundational AI/ML knowledge to develop robust, scalable solutions that enhance our services and drive QIMA towards further excellence.

If you love working on the practical application of AI/ML, transforming innovative ideas into reliable systems, and collaborating with cross-functional and international teams, we invite you to be a key player in our team's success!

Key Responsibilities:

• AI/ML Solution Implementation: Work closely with business leaders and data scientists to understand user needs and transition AI/ML prototypes into production-ready solutions
• Full-Scale Model Deployment: Design, develop, and deploy scalable machine learning models and algorithms to solve complex business problems.
• Data Integration: Ensure efficient collection and integration of data from diverse sources for training and validation of AI models.
• System Integration: Collaborate with tech teams to integrate AI/ML solutions seamlessly into existing systems and enhance data collection processes.
• Performance Optimization: Continuously monitor and optimize model performance to ensure responsiveness and scalability.
• Code Quality and Maintenance: Write clean, maintainable, and well-documented code, ensuring best practices in software development.
• Process Improvement: Leverage AI/ML to identify opportunities for process improvement and contribute to strategic projects aimed at enhancing business performance and competitiveness.
• Change Management and Adoption: Ensure successful adoption of AI/ML solutions by managing organizational change, assisting with user training, and conducting post-implementation follow-up to support users and address any issues.

LOCATION: Cebu or anywhere in the Philippines

Key Responsibilities:  

• Monitor and manage day-to-day security alerts and incidents detected on QIMA anti-malware solutions. 

• Contain and remediate, escalated security incidents by working with IT support, IT Infrastructure, and/or Applications team. Document and implement changes to prevent potential recurrence. 

• Perform security event and network log analysis to identify other indicators of compromise across the QIMA environment.  

• Regularly review and develop strategies and procedures to handle security incidents ensuring that the QIMA incident response plan is up to date. 

• Maintain QIMA Business Continuity and Disaster Recovery Plans, and ensure that regular testing of plans are conducted based on agreed frequencies. 

• Perform regular security vulnerability assessment against QIMA applications and infrastructure. Document and report findings to the applicable teams (IT Infrastructure/Application Development Teams) to drive the completion on patching and remediation based on aligned SLAs. 

• Ensure compliance with legal and regulatory requirements, and internal and external audits related to information security. Assist in providing evidence to support QIMA’s compliance to any audit requirements. 

• Create and present regular reports on all deliverables stated to be presented to the Head of Information Security. 

The main responsibility will be to assist the Sales Support Manager in providing support for the Sales Director and his/her sales team in their day-to-day business.

Key Responsibilities include:

• Independent, proactive and pragmatic support in day-to-day business including some client’s management
• Independent processing of internal and external correspondence in English
• Independent communication with internal and external stakeholders
• Support for Sales Director and his/her team members to complete the tasks assigned by Sales Support Manager
• Cooperation and collaboration with other departments in case of a need
• Administrative work related to expenses management, data gathering and processing from different sources
• Design of presentation documents and decision templates

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

The IT Helpdesk Support will help to learn the business procedure of the company and to provide support to our staff. This position will directly report to the IT Helpdesk Leader.

Key responsibilities include:

• Study the company’s business system logic and procedures.
• Support our staff and clients in understanding the system, logic & procedure.
• Troubleshoot bugs in our systems reported by our staff.
• Get staff’s new-feature or improvement requests to the manager.
• Track system issues and make bug reports to the manager for bug analysis.
• Proactively monitor our systems and communicate within a multi-location infrastructure.
• Assist remote coworkers on local software, hardware, and network issues investigating and troubleshooting.

The Support Associate will have two priorities: Service Quality and Good Client Relation. This position will report directly to the Customer Success Supervisor.

Key Responsibilities include:

• Book orders of our clients
• Handle ticket dispatch
• Follow-up unpaid client invoices and
• Handle ad-hoc assignments as required and finish other tasks assigned by manager/supervisor on time and meet requirement

The internship missions

Working within the operations team of our consumer goods QC inspections business, the intern will be responsible for the continuous improvement of our processes aiming at operational excellence and offering cutting-edge solutions for better quality control in the supply chains of our clients.

• Provide technical support on the ground for the inspections: perform product inspections in the factories, train the inspectors, optimize the organization in the factories.
• Perform internal audits to ensure that the inspection SOP is well applied by the inspectors and that the client’s inspections requirements are well integrated and followed.
• Provide technical expertise to identify and evaluate process improvement opportunities: inspections physical and IT tools, AI technologies, inspection protocols, training, data management and analysis, monitoring tools…
• Partner and collaborate with the different support departments to ensure that all issues reported by the inspectors or by the clients are addressed and that effective solutions are implemented at all levels.
• Autonomously manage selected LEAN projects with high value deliverables for improvement of lead-time, quality and costs of the products inspections.

The talent recruited will report directly to the local Operations Manager.

As a member of our Technical Documentation Team, you will be responsible for creating professional technical documentation for a wide range of consumer goods, e.g. electronics, household appliances, gardening tools, sport equipment, toys, etc.

Your responsibilities will be to:

• Creating instruction and assembly manuals for consumer goods in German in accordance with product standards and regulations
• Proofreading and reviewing technical documentation
• Preparing instruction manuals for the translation process
• Typesetting of foreign-language instruction manuals
• Communication with clients
• Close cooperation with colleagues from the fields of proofreading, graphics, and translation management
• Work in ad-hoc project support and other duties as assigned