Total 3 job vacancies by QIMA

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

Mission 

Your main mission will be to contribute within the SaaS QIMAone team. QIMAone is a quality and compliance management platform designed to optimize control processes. It enables real-time collaboration with supply chain stakeholders, offering full transparency and actionable data to improve product quality and reduce operational inefficiencies.

• Design and implement automated test cases to ensure the quality of QIMAone’s platform features.
• Collaborate closely with the Product Management, Development, and UX/UI Design teams to understand functional and technical requirements.
• Develop comprehensive test plans and strategies.
• Write scripts to automate manual test cases and ensure stable and maintainable test environments.
• Analyze test results, diagnose issues, and provide quick and accurate solutions.
• Actively participate in agile ceremonies, including development cycles, demos, retrospectives, and backlog grooming.
• Propose and implement improvements to test processes and assist in the setup of continuous integration and deployment (CI/CD) pipelines.
• Maintain and update automated test frameworks and suites.
• Work proactively to identify test gaps and improve code coverage.

Are you a skilled NetSuite expert eager to make a significant impact? Picture yourself taking our current NetSuite implementation to new heights by incorporating cutting-edge Artificial Intelligence and automation. Are you adept at managing workloads, delivering exceptional results, and fostering a collaborative team environment?

If this sounds like you, we want to hear from you right away - because you could be the perfect fit for the role of NetSuite Senior Developer in our dynamic company!

Job Responsibilities

Effective use of web technologies has always been pivotal to our success, and we will count on your development skills to keep us at the top.

In this role, you will be expected to:

• Apply quality principles to streamline the development process.
• Optimize our NetSuite implementation with groundbreaking AI and automation solutions.
• Develop and manage our finance flow using NetSuite software.
• Implement and maintain NetSuite scripts for seamless operations.
• Collaborate efficiently with other engineers and cross-functional teams.
• Collaborate with teams across multinational operations to identify improvement opportunities and boost efficiency.
• Embrace challenges with enthusiasm and explore creative solutions to enhance our NetSuite systems.
• Harmonize and streamline processes to reduce redundancy, improve accuracy, and enhance productivity and ensure that the new streamlined processes align with our company's objectives and goals.
• Implement automation and AI features to improve system efficiency and effectiveness and test to ensure they meet business requirements.

By taking action in these responsibilities, you will play a crucial role in developing our organization to new heights of technological excellence and operational efficiency. Join us on this journey of innovation and impact!