Total 11 admin executive job vacancies in Makati

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings

Administrative assistants perform general clerical tasks, generally on behalf of a leader in the organization. If you are highly motivated and organized then this might just be the job for you. Day-to-day life as an administrative assistant includes coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other related tasks. Assistance in the receiving and reporting areas. Also, in the new project for customer experience check.

Assists the FM Admin Manager in the day-to-day tasks of supervising the FM Admin team.
▪ Along with the FM Admin Manager, is in control for monitoring and reporting data to Geneva and management.
▪ Takes over the duties and responsibilities of the FM Admin Manager in the event that he / she is unavailable of incapacitated.
▪ Handles the day-to-day supervision of the FM admin team with regards to all their designated tasks.
▪ Handles the checking of Order Instructions prior sending to Finance for Final Invoicing.
▪ Ensures the FM Admin team is up to date and is in line with their designated tasks.
▪ Ensures the FM Admin team is on target with regards to their KPI’s and Performance requirements.
▪ Is the main coordinator and communicator with Finance with regards to Order instructions and Billings.
▪ Ensures the monitoring of key performance indicators not only of the FM Admin team, but also of the operations and PH Support groups like Finance and Procurement with regards to transactions that involve the FM sector.
▪ Reports all these findings to the FM Admin Manager in order to generate procedures or corrective actions
▪ Is in-charge of the proper checking, validation, and verification of Order Instruction generation by the Admin team or Invoicing.
▪ Enacts, Coordinates and Disseminates the FM Admin Manager’s instructions on the team’s plans with the FM Admin team

Ensures and coordinates any revisions, corrections and cancellations requested by the client is thoroughly investigated and proper procedure is followed by the Finance Billing Team. She will be in-charge of monitoring and reporting these incidents.
▪ Prepares and transmits or dispatches via email or delivers the certificates of marking.
▪ Ensures that all necessary forms/certificates and/or other requirements needed are always completed and prepared.
▪ In control of overseeing the FM Office associates in carrying out the FM Admin Manager’s plans and instructions
▪ Coordinates the Ops team and Admin team members on the dispatch and proper sorting of Marking Certificate Reports.
▪ Responsible for the maintenance of the FIP monitoring for invoicing and dispatch file in SharePoint which was created by SGS Geneva.
▪ Shall be the one to take over the DTR monitoring, approval or rejection for the FM Admin team.
▪ Ensures compliance with the Group and national policies including but not limited to the maintenance of the Quality Management System
▪ Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.
 

Primary Responsibilities of a Student Admin for Operations and Sales:

• For Planning and Scheduling assistance (e.g. clerical and system encoding, invoice and collection records updating
• Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.)

Reporting Line

• This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

PRIMARY RESPONSIBILITIES

• Responsible for over-all coordination of the certification process of client companies in support to the division in the area of documents, materials, package and invoice preparation and file/database maintenance.

Specific Responsibilities   

AUDIT SCHEDULING

• Sends & follow-up audit schedule to the client 3 months in advance following Knowledge GSP/GPP and the ISO 17021
  • Audit schedule is already firmed up 3 months prior audit execution.
  • Zero movement on the confirmed schedule without valid reason

AUDIT ITINERARY

• Sends audit itinerary to the client at least 2 weeks prior audit execution
  • Audit itinerary is compliant with Knowledge policy

AUDIT LOGISTICS

• Coordinates and make the necessary arrangements (flight booking, transportation, & other travel requirements for on-site jobs)
  • Audit logistics should be made clear & coordinated in a timely manner
• Coordinates with the auditor their confirmed schedule, including the presence of Technical Expert and/ or Observers/ Auditor-under-supervision during the conduct of the audit
  • Information should be accurate to both the auditor, the technical expert, and /or Observers

AUDIT PACKAGE PREPARATION

• Prepares and transmit to the audit team the audit package following GSP/GPP for auditor’s
  • Correct & Complete audit package

INVOICING (in coordination with the GBS Invoicing Team)

• Ensure that all billable jobs for the next 3 months are readily available in the Invoice Monitoring to identify the revenue projection for the succeeding months
• Prepares & sends audit invoice to the client during the 1st week of each month with clear emphasis that collection shall be made during the 1st day of the audit
  • Payment shall be received from the client 100% during the first day of the audit
  • DSO is achieved.
• Reimbursable expenses shall be invoiced after the audit and apply 10% administrative fee following new rule of FIN-DIV.
  • 100% invoicing of reimbursable expenses shall be made within the month
• Collate, prepare and submit the weekly and monthly revenue reports including revenue accruals, deferrals and expenses
  • Timely and accurate reporting

AUDIT PACKAGE CHECKING

• Follow-up with relevant auditor and checks completeness of the audit package 1 week after the conduct of the audit and submits the same for technical review (if applicable)
  • On time submission and complete audit packages

AUDIT CERTIFICATE PREPARATION AND ISSUANCE

• Prepares Certificate following GSPP/GPP for approval of the Division Manager. Issuance of certificate shall only takes place once client is confirmed paid on all services provided by SGS Kn.
  • Issuance of Certificate shall not exceed 2 months from the last day of full compliance of the client in the certification process.

REGULAR DUTIES

• Identify and plan all activities - audits, and any other activities, that are due for scheduling across all sectors of Knowledge Solutions
• Send audit schedule notifications 90 days in advance, and confirmed within 45 days before the actual audit date
• Collaborate with the entire Kn key personnel to ensure that the YTD revenue is achieved by Kn
• Ensure that the audits activities are booked and allocated in the system and is consistent with the client’s Scope of Certification (chosen management system standard(s), the client’s industry sector, technical area(s), products and processes)
• Comply with system related activities and any other tasks and issues associated with various applications and processes such as, but not limited to, reporting, orientation of new users, etc.
• Interact with clients with a view to understand their needs and goals, willing to help clients and be attentive to their needs
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

OCCASIONAL DUTIES

• Suggest area or opportunities for improvement
• Perform other related tasks as maybe assigned by her superiors in support of division goals, or personal development as programmed by her superiors.

Administrative assistants perform general clerical tasks, generally on behalf of a leader in the organization. If you are highly motivated and organized then this might just be the job for you. Day-to-day life as an administrative assistant includes coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other related tasks. Assistance in the receiving and reporting areas. Also, in the new project for customer experience check.

Reporting Line

• • This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Primary Responsibilities 

1.  For Planning and Scheduling assistance e.g. clerical and system encoding, invoice and collection records updating, Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.
2.  Assist in Collections
3.  Assist with daily operational duties

Primary Responsibility

• Responsible for beefing up client base through scouting for potential clients and making actual sales transactions, expanding business with clients, and providing market information to help in developing marketing and sales plans and targets

Specific Responsibilities

• Presents, offers, follow up and make sales transactions for SGS CBE services.
• Prepares sales reports detailing prospective and existing client base and the progress of sales efforts and continuing projects.
• Increases client base by scouting for potential clients and maintaining assigned accounts through identification of their needs, packaging services that would best fulfill their requirements, and making successful sales transactions.
• Communicates client problems, complaints and other requirements through monthly reports.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Negotiation with clients within his/her authorities and/or in consultation with the senior managers.
• Requisition for financial support subject to approval of authorities concerned.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Primary Responsibilities of a Student Admin for Operations and Sales:

• For Planning and Scheduling assistance (e.g. clerical and system encoding, invoice and collection records updating
• Customer Satisfaction Survey consolidation and monitoring, outsourcing suppliers for events and general assistance, etc.)