Total 2 service operations manager job vacancies in Angeles

We are seeking a dynamic and experienced Operations Supervisor to join our team. The ideal candidate will have a strong background in BPO operations, excellent leadership skills, and a proven track record of driving performance and efficiency. The Operations Supervisor will play a crucial role in overseeing daily operations, managing a team, and ensuring the delivery of outstanding services to our clients.

• Lead, motivate, and manage a team of BPO professionals to achieve performance targets and deliver exceptional service
• Conduct regular team meetings, and performance reviews, and provide constructive feedback to enhance individual and team performance
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency
• Collaborate with other departments to streamline processes and ensure seamless service delivery
• Build and maintain strong relationships with clients, understanding their business needs and ensuring our services exceed expectations
• Address client concerns, and escalations, and collaborate on continuous improvement initiatives
• Develop and implement training programs to enhance the skills and knowledge of the operations team.
• Provide ongoing coaching and support to team members to promote professional growth and development
• Implement and oversee quality assurance programs to ensure adherence to company standards and client requirements
• Conduct regular audits and assessments to maintain high-quality service delivery

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience (5 years) in a Leadership role and BPO environment with a focus on operations management.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to make data-driven decisions.
• Knowledge of industry best practices and emerging trends in BPO operations
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 50,000 - 55,000 Monthly Salary

Answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated medical provider on call. Communicate with the medical provider team daily.

• Answer all incoming calls promptly
• Address and identify the injury and level of emergency. If non-life threatening continue with intake and notify the appropriate medical provider. If emergency, obtain a medical provider urgently prior to obtaining patient information.
• Verify and accurately enter all patient demographic information via telephone into the appropriate intake form including their incident description and job location.
• Maintain a calm environment that builds trust and confidence.
• Assist the patient with connection to medical provider via audio or video conference.
• Invoicing
• Payroll allocation
• Expense management
• Inventory management
• Tracking of CME (points)
• Other duties assigned.
• Position Technical

,service

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• HIPPA Compliant
• Shows the ability to calm patients during a stressful situation.
• Proficient with Microsoft Word, Excel, and Outlook
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 25,000 - 30,000 Monthly Salary