Total 13 research associate job vacancies in Manila, Metro Manila

Position : E-commerce Operations Associate

Work Hours:  Monday to Friday 9 am-6 pm EST

Holidays : TBD

Pay Range: $900 - $1,500

RESPONSIBILITIES

E-commerce Management:

• Create, update, and manage product listings for accuracy and appeal.
• Oversee order processing from receipt to fulfillment.
• Monitor and manage inventory levels, coordinate restocking and returns.
• Analyze sales data to identify trends and improve shopping experience.
• Provide exceptional customer support for inquiries and issue resolution.
• Coordinate with vendors globally for stock management and new product launches.

Logistics and Supply Chain:

• Coordinate efficient and cost-effective product delivery with shipping providers.
• Ensure compliance with customs and handle international shipping issues.

Customer Service:

• Assist customers with product inquiries, sizing, availability, etc.
• Provide information on shipping options and track deliveries.
• Handle returns, exchanges, and complaints with professionalism and customer-centric approach.

Social Media:

• Assist with planning and coordinating photoshoots for high-quality brand imagery.
• Schedule and post content across social media platforms with a consistent brand voice.
• Monitor and analyze follower engagement to optimize social media strategies.

• At least 3 years of experience in e-commerce management.
• Proficiency in Shopify as an e-commerce backend.
• Strong familiarity with Google tools such as email and Drive.
• Experience with customer service platforms like Gorgias or Zendesk.
• Proficiency in product listing management.
• Strong organizational skills for order processing and fulfillment.
• Ability to analyze sales data for inventory optimization.
• Knowledge of international shipping regulations and experience in shipping coordination.
• Detail-oriented with logistics management skills.
• Excellent customer service skills, including handling inquiries and sales-related questions.

Join Our Dynamic Team as an HR Associate for the Philippine Region at Somewhere!

Are you passionate about fostering a positive workplace culture and driving talent initiatives in a diverse, fast-paced environment? Somewhere is seeking a dedicated HR Associate to join our Philippine team. In this role, you'll have the opportunity to support our regional HR operations, contribute to employee engagement strategies, and play a key part in our mission to create an inclusive and thriving work environment. If you are a proactive and detail-oriented professional with a love for HR and a knack for cross-cultural communication, we want to hear from you!

Position: HR Associate

Type of contract: Independent contractor

Role Description:

Recruitment and Onboarding:

• Assist in the recruitment process by posting job advertisements, screening resumes, and scheduling interviews.
• Conduct initial candidate screenings and reference checks.
• Facilitate the onboarding process for new hires, including preparing offer letters, conducting onboarding sessions, and ensuring all required documentation is completed.

Employee Relations:

• Serve as a point of contact for employee inquiries and concerns, providing timely and accurate information.
• Support the implementation of employee engagement initiatives and programs.

Performance Management:

• Assist in the administration of the performance review process, including tracking review completion and providing guidance to managers and employees.
• Help develop and implement performance improvement plans as needed.

Training and Development:

• Coordinate training sessions and seminars, including scheduling, logistics, and materials preparation.
• Organize and conduct training sessions as needed, ensuring they align with company objectives and employee development plans.
• Maintain accurate training records and track employee participation and progress.
• Provide administrative support for training programs, such as preparing training materials and managing training schedules.
• Assist in the evaluation of training effectiveness and make recommendations for improvements..

Benefits Administration:

• Assist in the administration of employee benefits programs, including enrollment, changes, and terminations.
• Provide support to employees regarding benefits inquiries and issues.

HR Compliance:

• Ensure compliance with all local employment laws and regulations.
• Maintain accurate and up-to-date employee records, both electronically and physically.
• Assist in the preparation and submission of required HR reports and documentation.

Other Duties:

• Participate in HR projects and initiatives as assigned.
• Continuously seek opportunities to improve HR processes and enhance the employee experience.
• Perform other related duties as required.

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Law degree preferred*
• 3 years of experience in an HR role or similar capacity.
• Strong understanding of HR principles and practices.
• Excellent communication and interpersonal skills.
• High level of confidentiality and professionalism.
• Proficiency in Google Suite
• Experience with HRIS systems is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Virtual Front Desk Associate

Working Hours: Monday to Friday, 9am-5pm Eastern Time

Holidays: Off on 3 major holidays- Thanksgiving, Christmas, New Year

Monthly Salary: up to USD 1,000/month

About the Company:

A clinic that is owned and operated locally. Our therapists practice in their own communities, and we are dedicated to serving those communities.

About the Role:
A virtual front desk associate role for a Physical Therapy office

Responsibilities:

• Schedule patients, answer phone calls
• Virtual front desk miscellaneous / ad hoc tasks
  

Qualifications:

• Must have at least of 3 years of relevant experience
• Webcam access and presentable work location
• Must have a strong internet connection
• Good to Excellent English communication and written skills
• Must have a customer-oriented attitude
• Tools: Proficiency with MS Office 365 and Google Workspace
• A Plus: Experience working in a clinic or physical therapy office

Position: Client Services Associate

Working Hours: TBD

Salary Range:  USD 800 - USD 1500/month

Job Summary:

We are seeking a highly motivated, creative and detail-oriented individual who can demonstrate excellent customer service to join our Client Services team as a Client Services Associate.

The Client Services Associate will support the Client Services Managers with proposal development, campaign implementation, creative executions, and reporting.

Tasks:

• Assist Client Service Managers with media plans, proposal decks, and campaign set up.
• Help with putting together site lists, targeting sets, pulling app ids, inventory avails, and more.
• Coordinating with our creative team on custom mocks and creative builds for upcoming campaigns.
• Update creative examples to our website on a monthly basis.

Qualifications:

• Proven experience in proposal development, campaign implementation, creative executions, and reporting.

• Excellent communication skills.
• Fluent in English (written and spoken)
• Detail oriented and highly organized
• Expert in Microsoft Office Suite (Excel, PowerPoint, & Word)

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Research Assistant

Working Hours : TBD/Flexible work schedule; 40 hours/week

Salary Range : 800-1000 USD/month

Holiday : TBD

About the job:

We are seeking a dedicated and experienced Research Assistant to join our team. This role will work closely with the management and help with day-to-day operation activities.

Duties and Responsibilities:

• Help profile and capture online information on individuals who I believe would be prospective clients for my firm.
• Every week I share a list of 50-100 names to the VA, with some basic identifying information on each prospect, enough for the VA to get a start...
• The VA creates a folder structure to hold pdfs, photos, markdown files.
• The VA researches each prospect extensively, to include: full legal name, wealth indicators, residence, social media, background, education, professional employment, biography, family ties, political donations, charitable causes, civic causes, etc...
• The VA records this data into the markdown file (text file) inside the folder (I'll have very specific instructions to follow).  Simultaneously, the VA captures relevant pdfs of websites and other relevant information within the folder.
• The VA shares back the 50-100 prospect folders to me at the end of the week
• Repeat the process weekly...

Qualifications:

• This person needs to be an expert at Google search, writing, and organizing information according to a specific prospecting process, and capturing and recording the information according to file templates, folder structures, etc.
• Preference for Mac operating system (shortcuts, apps, et al)
• Knowledge of markdown formatting (pretty easy to learn)
• High level of English proficiency, both written and verbal

Client Assessment: Client will ask candidates to create and follow the Loom video the client will be sending over; have the candidates take the assessment first before client interview.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Account Manager Associate - Reporting Specialist

Schedule: Monday to Friday, 9am - 6pm EST ( 10pm-7am PHT)

Salary Range: 800-1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Role:

We are seeking a detail-oriented and analytical Account Manager Associate to join our team as a Reporting Specialist. In this role, you will play a crucial part in ensuring accurate and timely reporting by pulling daily & weekly reports from Excel and other data sources. The ideal candidate possesses strong Excel skills, a keen eye for data accuracy, and a proactive approach to problem-solving. Your contributions will directly impact decision-making processes and help drive our business's success.

If you are a driven and detail-oriented individual with a passion for data analysis and reporting, we invite you to apply for the position of Account Manager Associate - Reporting Specialist. Join our team and contribute to the success of our business by providing accurate, insightful, and actionable reports on a daily basis.

Duties and Responsibilities:

• Data Extraction: Utilize advanced Excel techniques to extract and compile relevant data from various sources. 
• Report Generation: Generate daily reports showcasing key metrics, performance indicators, and other relevant data that provide insights into the business's operations, client interactions, and sales activities.
• Data Accuracy: Ensure the accuracy and integrity of all data extracted and reported, performing thorough quality checks and validation procedures to identify and rectify any discrepancies.
• Report Customization: Collaborate with Account Managers and other stakeholders to understand their specific reporting needs and customize daily reports accordingly.
• Data Analysis: Analyze trends and patterns within the reports to identify potential areas for improvement, growth opportunities, and actionable insights.
• Collaboration: Work closely with cross-functional teams, including Account Managers, Data Analysts, and IT, to ensure smooth data flow and reporting processes.

• 2+ years’ experience in Business, Finance, Analytics, or a related field.
• Proficiency in Microsoft Excel
• Must be fluent in English (written & spoken)
• Strong analytical mindset with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Problem-solving orientation with a proactive and self-motivated attitude.
• Prior experience in data extraction, analysis, and reporting is a plus.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES

Position:   Accounting Associate

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Central Standard Time 

Salary Range: $1000-$1,200/month

About the Company 

The client's company is a family-owned screen printing company that is rapidly expanding. With a focus on design, brand management, and e-commerce solutions, we need someone hands-on in the day-to-day operations that drive their business.

About the role

A positive attitude and eagerness to dive into the apparel decorating industry are a must. You must also be detail-oriented, enjoy working with a team, and can meet deadlines while planning for the next project.

Duties and responsibilities: 

• Classifying cash transactions in Quickbooks and cash reconciliations in Quickbooks.
• Preparing accounts payable postings and making payments to vendors.
• Emailing accounts receivable invoices to customers.
• Preparing financial statements and reports.
• Performing the basic accounting functions.
• Correcting any inaccuracies and errors.
• Performing reconciliations of all the reports
• Supervising and tracking incomes and expenses.
• Validating bank accounts.
• Maintaining ledger accounts.
• Performing data entry and word processing.
• Performing clerical duties as and when required.
• Suggesting improvements in the budget.
• Adhering to all the accounting rules and regulations.
• Assisting with sales tax applications to invoices before being sent to customers
• Reporting monthly sales taxes to correct states and assisting with filings

•  At least 1 year of proven experience working as an Accounting Associate or in a similar position in the Accounting department.
• Extensive knowledge of Quickbooks is a big advantage but any accounting software tool experience is acceptable.
• Excellent verbal and written communication skills.
• Excellent knowledge of accounting principles and practices.
• Outstanding cash handling skills.
• Ability to meet deadlines.
• Excellent decision-making abilities.
• A close observation of accuracy.
• Excellent arithmetic and numerical skills.
• Ability to handle confidential information.
• Proficiency in accounting software and MS Office Tools, Quickbooks, and Google Sheets.
• Outstanding ability to work independently as well as part of a team.
• Excellent organizational and interpersonal skills.
• Experience with submitting sales tax reports and reviewing sales receipts for proper sales tax application

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Operations Associate

Work Hours: M-F; 9:00 AM-6:00 PM GMT +8 time zone

Salary: 800-1,500 USD per month

Duties and Responsibilities:

• Expense Tracking and Reimbursements: Keep track of business-related expenses and vendor invoices across multiple entities. Manage the reimbursement process to make sure invoices don’t fall through the cracks.
• Maintaining the CRM Database: We interact with thousands of new and old contacts each year, ranging from current and potential investors in our fund, other venture investors that we invest alongside, portfolio companies, founders of new startups, operational executives, and other service providers like lawyers, accountants, bankers. Part of the responsibility of the Ops Associate will be to maintain our internal CRM database.
• Contract Administration: Manage board resolutions, corporate documents, and material contracts signed by keeping them organized and electronically filed.
• Organizing Pipeline of Potential Investments: Manage the deal flow pipeline based on communications from the investment team, ensuring all records in database tools like Airtable or Notion are accurate and up-to-date for quick decision-making.
• Market Research: Utilize specific data sources to update the firm’s internal database of recent fundraises. Compile summaries and trend reports for the team.
• Coordinate Travel and Entertainment: Arrange and manage travel itineraries and entertainment bookings, including flights, hotels, and restaurants. Handle any last-minute changes efficiently.

• At least 4 years of proven experience as an Operations Associate or similar role.

• Fluent English Speaking and Writing Ability: Excellent communication skills are essential for both internal and external interactions.
• Good Communication Skills: Understand and communicate messages clearly and efficiently.
• Software Proficiency: Adeptness in using (or learning to use) tools like Notion, Airtable, and Google Sheets for project management.

Ideal/Nice to Have/Preferred:

• Has Accounting or Bookkeeping experience.

Personality/Attitude/Culture Preference:

• Organized and Detail-Oriented: Ability to manage multiple tasks and projects effectively in a dynamic setting.
• Willingness to Learn: Open to new challenges and continuous learning.

OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Customer Experience Associate

Work Hours : Monday to Friday, 9AM to 5PM Eastern time | 10PM to 6AM Philippine time

Pay Range : USD 900 - 1,100/month

About the role:

In this role, you will assist the Senior Director of Customer Experience with all customer support related needs- working in both a strategic and task-oriented capacity. This person must be passionate about people, extremely organized, and has the flexibility to adapt to changing priorities.

What you’ll do

• Provide “real-time” chat, phone, and email support
• Ability to update client status to completion in our CRM system
• Report on client activity and trends
• Drive positive customer outcomes through saved revenue and churn mitigation
• Ability to identify, track and measure positive customer outcomes 
• Ability to manage the expectations and questions of our clients
• Prioritize, multi-task, and handle a continuously evolving environment
• Research and resolve each client interaction to their utmost satisfaction
• Complete other duties as assigned

Who you are:

• Ability to handle a high volume of customer inquiries on a daily basis (including, email, live chat, phone support, etc.)
• Excels in self-direction, self-pacing, and working independently
• Keep a cool head, a “nothing is beneath me attitude” and be able to reprioritize on the fly
• Previous experience in customer support in a fast-paced environment preferred
• Strong attention to detail with exceptional organizational and follow-up skills 

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES!

Position: Virtual Assistant (Marketing Associate)

Work Hours: US EST business hours (8 am - 3:30 pm EST, Monday - Friday); some flexibility here

Pay Range: 1,200 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

Examples of recurring tasks include: 

• Adding prospects to lists in LinkedIn Sales Navigator
• Setting up LinkedIn outreach campaigns in the LinkedIn tool
• Track down information about inbound leads in our marketing database
• Join meetings, take notes, and create follow-up tasks
• Monitor social media, respond to comments, and identify trends to improve social strategy
• Handle admin/life tasks that are time-sensitive (travel, sending flowers, etc.)

Examples of project-based tasks include: 

• Set up a content management system for social media content
• Design (or manage the designer who creates) social media content 
• Set up interviews for the book I’m writing, and capture/organize the notes from those interviews
• Identify ways to automate marketing/sales workflows so marketing is on autopilot

Here’s my basic philosophy when it comes to how to work with a marketing assistant: 

• Get clear upfront on what we’re trying to achieve and what’s expected.
• Create a simple system for managing all the tasks so nothing slips between the cracks.
• You run with the assigned tasks and projects, and I’ll stay out of your way.
• You check in periodically (daily for some things, weekly for others) to make sure things are on track and your questions/issues are getting addressed.
• We succeed together!! 

• 2+ Years of experience working remotely as a Marketing Assistant (or similar role) for a business owner or CEO who lives in the USA
• Proficient English speaker (comfortable talking, writing, and reading) 
• Have experience with these business and marketing tools: Teams, Airtable (or a similar database or CRM like Excel or Monday), LinkedIn, Canva, Kajabi (or a similar course tool) 
• Be self-starting, and diligent in completing tasks thoroughly w/o me having to worry about them.
• Be resourceful and scrappy, with good internet research skills (e.g., tracking down contacts on LinkedIn, tracking down content on Google, etc.)
• Be experienced with writing compelling marketing copy
• Be experienced with basic design tasks (e.g., social media posts)
• Be familiar with AI and automation tools and how to apply them to market better and more efficiently
• Keep an eye on marketing metrics and trends, and proactively make improvements to overall marketing strategies (e.g., find efficiencies, identify better ways to market, etc.)

Position: 16142626863 - Support Team Associate

Work Hours (Client): TBD

Pay Range: $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

About:

We are looking for people who are naturally good with customers both in helping them with learning how to use software, in problem solving and in professional conversations, have worked in a software team before or have been working towards this in their education or training.

It helps organisations to coordinate everything in one application. From their timetables, scheduling, bookings, projects, payroll, finance, reports, customers, team, equipment, and compliance all from one place.

It is a web application designed with sports and activity providers in mind. We already work with some of the leading Sports Activity Providers, Bikeability and Sports Foundation Trusts across the UK.

A growing company, ready to transform an already unique and industry-leading application. We offer a creative, agile and collaborative environment, where you can contribute to build real improvements and use your problem solving skills to be part of our disruptive plans to shape the industry.

Would you like to play a vital role in a growing Software Company serving the Sports and Activity arena? Are you the person we are looking for to ensure the satisfaction of our software users by providing exceptional customer support? Would you excel in a role addressing user inquiries, troubleshooting technical issues, and maintaining a positive customer experience?

Duties and Responsibilities:

• Provide timely and professional support to software users through various channels such as email, chat, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues reported by users, guiding them through problem-solving steps, and ensuring issues are resolved to their satisfaction.
• Develop a deep understanding of our software products to effectively assist users and answer their questions.
• Help to Create and update user guides, FAQs, and knowledge base articles to help users find answers to common questions and issues independently.
• Communicate effectively with users, both verbally and in writing, ensuring clarity, professionalism, and empathy in all interactions.
• Gather user feedback and feature requests, categorise and report them to the appropriate teams for product improvement.
• Escalate complex or unresolved issues to higher-level support while maintaining communication with customers.
• Participate in quality assurance activities to ensure the software meets user expectations and report any bugs or issues to the applicable people.
• Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues.
• Provide training and support to customers on how to use the product.
• Maintain a high level of customer satisfaction by providing excellent customer service.
• Monitor and maintain customer support metrics and service level agreements, such as response time and resolution time.

Goals:

• Maintain high levels of customer satisfaction by resolving issues promptly and professionally, as measured by customer feedback and survey.
• Meet or exceed established targets for resolving customer issues within the defined service level agreements (SLAs).
• Ensure that all user feedback and feature requests are accurately documented and relayed to the appropriate teams.
• Provide excellent customer service and support to customers.
• Maintain a high level of customer satisfaction.
• Continuously help to  improve customer support processes and workflows.
• Contribute to the growth and success of the company.

Knowledge, skills and abilities:

• Ability to learn new software and products efficiently
• Familiarity with common software and hardware configurations
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Customer-focused mindset with a high degree of patience and empathy
• Proficiency in using support ticketing systems and customer support software
• Ability to work effectively in a team and collaborate with other departments
• Adaptability to learn and adapt to new software and technologies quickly
• Ability to work independently and manage time effectively
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Strong problem-solving and analytical skills
• Ability to multitask and prioritise workload
• Strong attention to detail
• Ability to work well in a team environment
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

• At least 1-2 year of relevant work experience
• Has experience in using common software and hardware configurations
• Ability to learn new software and products efficiently
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Digital Marketing Associate

Work Hours (MNL): Flexible except M-F 11:30 PM-12:00 AM Manila Time

Holidays: PH Holidays plus a week off for Christmas      

Pay Range: $ 900 - 1,200 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Scope of Work:

We seek a highly motivated and experienced Digital Marketing Associate to join our team. In this pivotal role, you will play a key part in elevating the company's online presence and expanding our customer base. Collaborating with the founder, you will drive our marketing strategy and establish him as a thought leader among parents of gifted children who value education. As the ideal candidate, you possess outstanding SEO skills, a keen understanding of social media marketing, and the ability to implement effective marketing systems.

Duties and Responsibilities:

1. SEO (Search Engine Optimization) - As the SEO expert, you will lead efforts to enhance our online visibility and organic traffic. Your responsibilities will include:
1. Implementing link-building strategies through pillar articles and guest posts.
2. Conducting comprehensive on-page site audits to optimize performance.
3. Identifying and executing effective keyword research and SEO strategies.
2. Social Media Management - You will oversee our social media presence and engagement. Your tasks will include:
1. Researching and curating compelling content ideas to boost audience engagement.
2. Managing the content creation schedule and maintaining a backlog of engaging content.
3. Crafting captivating posts for Twitter and LinkedIn to reach our target audience.
4. Engaging with content from other influencers to expand our network.
3. Outreach and Networking - Collaborating with the founder and the team, you will spearhead our outreach efforts. Your responsibilities will include:
1. Initiating outreach to secure valuable links and guest post opportunities.
2. Pursuing opportunities for the founder to be featured as a guest on relevant podcasts.
3. Increasing awareness among CS teachers, college counselors, and other key stakeholders.
4. Email Marketing - Working closely with the founder, you will develop and execute impactful email marketing campaigns. Your duties will include:
1. Creating and managing engaging monthly newsletters to keep our audience informed.
2. Conducting an audit and optimizing the new sign-up flow to improve conversion rates.

• Minimum 2 years of proven experience in marketing and outreach
• Proficiency in SEO/SEM.
• Experience in Email Marketing.
• Experience in social media marketing strategies, with a focus on driving engagement.
• Decisive in content strategy and effective communication with the team to maintain a content backlog.
• Proficient in creating systems to track and measure marketing efforts and results.
• Willingness to explore and adapt to new marketing tools and technologies.
• Genuine interest in education, with some knowledge of coding or a strong willingness to learn about the space.
• Good communication skills

Ideal:

• Experience in educational marketing to parents.
• Experience with email outreach tools and AI-driven marketing tools.

Personality/Attitude/Culture Preference:

• Results-oriented marketing professional with a passion for education, we invite you to apply for the Marketing and Outreach Manager position at Breakout Mentors.
• This is an exciting opportunity to lead impactful marketing initiatives and contribute to the growth of our established online tutoring service.

Position :Operations Associate

Work Hours          :Monday to Friday 8am-5pm or 9am-6pm Japan Timezone

Salary Range         :$900 - $1500 (Depending on the interview result and client’s 

approval)

About the Company: 

It is a leading collective of over 150 top-tier F&B experts located in more than 30 countries, specializes in supporting CPG & Foodservice brands like Bel, Ferrero, Domino's Pizza, and Kerry in their international growth. We provide comprehensive solutions across the food value chain, from product development to market expansion, leveraging our vast expertise in branding, marketing, business development, regulations, and supply chain.

Overview:

We are seeking a motivated and proactive Operations Associate to support our Chief Operating Officer (COO). This role is critical in maintaining our operational excellence and assisting in our growth trajectory, ensuring our clients receive unparalleled service.

Responsibilities: 

• Assisting the COO in managing client communications, including email follow-ups, call scheduling, and deal progress tracking.
• Re-engaging past leads to set up discussions with the COO.
• Researching new and past leads to support strategic outreach.
• Aiding in the creation of effective emails using Apollo (with training provided).
• Assisting in contract preparation.
• Managing invoice creation, billing processes, and follow-up for timely payments.
• Supporting the onboarding of experts into the GourmetPro network.
• Demonstrating a proactive and curious attitude, taking initiative in assignments, and seeking additional responsibilities.
• Address and resolve any client concerns or complaints promptly, always striving for a positive outcome and maintaining the integrity of the company’s brand.

• A bachelor’s degree in Business, Marketing, Communications, or a related field
• At least 3 years of experience in an advertising agency, marketing agency, market research agency, or recruitment agency. 
• Proficiency in G-Suite, HubSpot, and Notion is advantageous.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Proactive problem-solving approach and eagerness to learn.
• Team-oriented mindset with a positive attitude.
• Solid background in sales admin and invoicing.
• Exceptional written and verbal communication skills, as well as presentation abilities.
• Proficiency in English is a must.
• Curiosity and transparency are highly valued.

Why Join Us? This is a full-time remote opportunity where you'll work alongside a dedicated and passionate team. We're not just looking for an employee; we're seeking someone who's keen to be a part of our adventure, contributing their expertise and passion every step of the way.

• A fully remote and flexible work environment.
• Opportunities for professional growth within a rapidly expanding company.
• A chance to contribute significantly to the F&B sector, working with renowned global brands.