Team Leader | Sports Streaming Account | Taguig Site
20 hours ago
Responsibilities:The Team Managers' primary focus is to oversee, coach, and develop Customer Care to respond to customer, supplier, and dynamic partne..
Responsibilities:
- The Team Managers' primary focus is to oversee, coach, and develop Customer Care to respond to customer, supplier, and dynamic partner inquiries, resolve issues, and answer various questions.
- The Team Manager will monitor email/call volume, email backlogs, and actions/responses of the agents to maintain and improve the resolution's quality and integrity.
- Assist in agent goal-setting practices.
- Take escalated calls.
- Strong collaboration with the Training department.
Official account of Jobstore.
