Total 4 communications manager job vacancies in Mabalacat

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching, and setting effective action plans. Address Team level variation through targeted coaching for outliers and involvement in Continuous Improvement activities. Accomplish weekly deliverables, such as:

Coaching compliance inclusive of RCAs and Action Plans.

• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights through the internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes, and/or policies
• Present Team Performance to Clients on a needed basis
   
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flags on employee retention and partner with the Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have the Team participate in Site and Program employee engagement activities
  • Come up with Team level engagement activities to hype morale

"Dr. Culture" a.k.a "Dr. Fun" is responsible for planning, coordinating, and executing Care and Services events, contests, and activities. The position also runs the Care and Services rewards and recognition programs. This position works hand in hand with various internal departments and external vendors across the region or internationally.

Managers in this role get to:

• Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Sales Strategy: Design and implement innovative sales strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

• Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
  • Accomplish weekly deliverables, such as:
    • Coaching compliance inclusive of RCAs and action Plans.
    • Weekly Audit requirement and call scrubbings
    • Team attendance infractions insights thru internal Sutherland attendance tool
    • Provide ideas that can help the client improve their product, business, processes and/or policies
    • Present Team Performance to Clients in as needed basis
       
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • Come up with Team level mini engagement activities to hype morale