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Mabalacat / Sutherland

"Dr. Culture" a.k.a "Dr. Fun" is responsible for planning, coordinating, and executing Care and Services events, contests, and activities. The position also runs the Care and Services rewards and recognition programs. This position works hand in hand with various internal departments and external vendors across the region or internationally.

Full-time

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Subject Matter Expert - Tech Lead

Mabalacat City / Sutherland

As a Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on...

Full-time

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Subject Matter Expert

Davao City / Sutherland

Sutherland is seeking a reliable and detail-oriented person to join us as a Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Professionals in this role get to:WORK ON CO...

Full-time

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Team Manager - Sales Coach

Mabalacat / Sutherland

Managers in this role get to: Lead with Impact: Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.Monitor Performance: Utilize key metrics to ensure the team is meetin...

Full-time

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USRN Team Manager - Davao

Davao City / Sutherland

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectationsProduce solid and effective strategies based on accurate...

Full-time

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Team Manager | BFS - Customer Service

Mabalacat / Sutherland

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:Coachin...

Full-time

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Team Manager | Travel - Legazpi

Legazpi City / Sutherland

Managers in this role get to:Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.Keep Manag...

Full-time

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Team Manager | Social Media

Davao City / Sutherland

Managers in this role get to:Team Leadership: Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients. Performance Management: Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and qua...

Full-time

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Subject Matter Expert

Tarlac City / Sutherland

SMEs in this role get to:Empower the Work: Create, Facilitate, and Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communication with clients and/or tea...

Full-time

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Total 9 job vacancies by Sutherland