The Workforce Analyst is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Administrator role.
- Action new staff requests and induction groups
- Action staff changes, including team and employment status changes.
- Action staff termination requests
- Work with the Workforce Planner to create accurate rosters that meet the business needs
- Maintain rosters in line with business and staff requests.
- Produce highly accurate reports highlighting results across key business drivers, including trends.
- Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner.
- Analysis of data and reporting to identify business opportunities and continuous improvement
- Work with the business to ensure that key tasks performed drive Business Success.
- Maintain a high level of professional communications with internal and external stakeholders
- Accuracy in all work completed
- Adherence to your schedule
- Maintaining a high standard of output while completing tasks within reasonable timeframes.
- To perform other related tasks as necessary from time to time.
